Sep 15, 2016, 3:24 am
Last edit by: NewbieRunner
This lounge is now closed and replaced by the Finnair Premium Wing.
https://www.flyertalk.com/forum/finnair-finnair-plus/1973050-ay-platinum-wing-now-open.html
https://www.flyertalk.com/forum/finnair-finnair-plus/1973050-ay-platinum-wing-now-open.html
Finnair Premium Lounge in non-Schengen area [now closed]
Mar 24, 2019, 2:43 am
#691
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
Usually, marketing and communications departments know the least.
Mar 24, 2019, 3:16 am
#692
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
If it's not ready by your flight date, I'd demand free change to shorter connection. If you explain, they should admit their fault and comply.
Mar 24, 2019, 3:22 am
#693
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
Originally Posted by on22cz;30922983[left
If it's not ready by your flight date, I'd demand free change to shorter connection. If you explain, they should admit their fault and comply.[/left]
Mar 24, 2019, 5:34 am
#694
Join Date: Nov 2015
Programs: AY Platinum Lumo (LTG) OW Emerald, SPG Platinum (LTG), UA Silver
Posts: 380
On Thursday March 21, I got the same response from the dragon. Lounge is not opening on March 26. This is due to delays in the construction and the dragon did not know how long the dly is...
Mar 26, 2019, 8:19 am
#695
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,156
Am here right now, only the J lounge open Asking at the front desk, they have no expected opening date. At least not one that they are willing to share.
First time in the J lounge. Is that really going to be big enough once the reopen the premium side? Or will it always be overcrowded.
First time in the J lounge. Is that really going to be big enough once the reopen the premium side? Or will it always be overcrowded.
Mar 26, 2019, 8:50 pm
#696
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Got the email Monday, lounge opening is delayed
"FINNAIR PLATINUM WING LOUNGE OPENING POSTPONED
Due to an unexpected delay of the renovation, the new Finnair Platinum Wing lounge and showers as well as the quick coffee area in Finnair Business Lounge will not be opened on 26 March as communicated before. The renewal of the non-Schengen lounge area will be completed gradually by summer 2019 and the new opening date will be informed later on. Thank you for your patience – we cannot wait to welcome you to enjoy the new Finnair Platinum Wing Lounge as soon as possible!"
"FINNAIR PLATINUM WING LOUNGE OPENING POSTPONED
Due to an unexpected delay of the renovation, the new Finnair Platinum Wing lounge and showers as well as the quick coffee area in Finnair Business Lounge will not be opened on 26 March as communicated before. The renewal of the non-Schengen lounge area will be completed gradually by summer 2019 and the new opening date will be informed later on. Thank you for your patience – we cannot wait to welcome you to enjoy the new Finnair Platinum Wing Lounge as soon as possible!"
Mar 27, 2019, 3:25 am
#697
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
How does all this works? It seems there is no communication within Finnair departments - german website still promote March 26th as the opening date. Does communications dept. not oversees all of the AY websites? I mean somebody in there must give instructions to the international departments or am I wrong?
Mar 27, 2019, 3:56 am
#698
Join Date: Dec 2017
Location: BGO (Temporarily HEL)
Programs: AY+ Gold, SK EBG
Posts: 400
How does all this works? It seems there is no communication within Finnair departments - german website still promote March 26th as the opening date. Does communications dept. not oversees all of the AY websites? I mean somebody in there must give instructions to the international departments or am I wrong?
Mar 27, 2019, 3:57 am
#699
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
Perhaps a "Ist platinum wing schon fertig" site is in order? 
Mar 29, 2019, 5:20 am
#700
Join Date: Jul 2010
Location: HEL
Programs: AY Platinum (OWE), SK G(*G), BW Diamond
Posts: 810
No news is no news, overall I would assume that there are two most likely scenarios:
1. Total mess/huge quality issue, leading to more extensive redesign hence opening of PW being delayed months, but likely still within the "June" DL
2. Day-to-day mess, so that no direct dates can not be issued yet but everybody just hopes that clear opening day could be announced with few days of buffer (LAX inaugural might be already lost cause or still internal target for non-public opening, I would assume the intention was to have PW opened before that so that they could then host the VIP's there).
Anything in between, or current limbo continuing longer than next week is more or less failure of project management and communication skills.
1. Total mess/huge quality issue, leading to more extensive redesign hence opening of PW being delayed months, but likely still within the "June" DL
2. Day-to-day mess, so that no direct dates can not be issued yet but everybody just hopes that clear opening day could be announced with few days of buffer (LAX inaugural might be already lost cause or still internal target for non-public opening, I would assume the intention was to have PW opened before that so that they could then host the VIP's there).
Anything in between, or current limbo continuing longer than next week is more or less failure of project management and communication skills.
Apr 2, 2019, 6:09 am
#701
Join Date: Oct 2007
Location: Connecticut/NY
Posts: 182
I had an 2 8 hour layovers in mid March. Have PP and Emerald status. I walked the terminal quite slowly. I checked my bag in the lockers at the Finnair lounge, spent most of my time in the in the @almosthome lounge. Can also recommend Tiger Sushi. Have fun
Apr 2, 2019, 7:40 am
#702
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,784
Any news on Plaza Premium? Their site still says opening March (2019).
Apr 2, 2019, 7:56 am
#703
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
I was about the 4th person in to the Business Class Lounge on Saturday which - at 8:30am on a Saturday morning - is an OK space. I was obviously aware that the Premium Lounge opening had been delayed and that this would be my lot, so was prepared for a standard Business offering.
What I could not comprehend - for an airline that is spruiking itself as a long haul alternative - was the complete lack of showers. Coming off AY6 I heard at least one passenger discussing connecting immediately in to a Hong Kong flight, so not all Long Haul destination traffic originates "locally". Maybe I'm used to being spoilt but I am used to even the most basic QF Domestic Lounge having showers; let alone Domestic or International Business Lounges. At least one of the other 4 also asked the guy at the desk where the showers were located ...
Is this something that's planned to be rectified once the Premium Lounge has been opened?
Regards,
BD
What I could not comprehend - for an airline that is spruiking itself as a long haul alternative - was the complete lack of showers. Coming off AY6 I heard at least one passenger discussing connecting immediately in to a Hong Kong flight, so not all Long Haul destination traffic originates "locally". Maybe I'm used to being spoilt but I am used to even the most basic QF Domestic Lounge having showers; let alone Domestic or International Business Lounges. At least one of the other 4 also asked the guy at the desk where the showers were located ...
Is this something that's planned to be rectified once the Premium Lounge has been opened?
Regards,
BD
Apr 2, 2019, 9:08 am
#705
Join Date: Apr 2015
Location: Helsinki, Finland
Programs: AY+ Plat, TK *A Gold
Posts: 94