AY Schengen lounge at HEL
May 28, 2014, 11:13 am
#1
Original Poster
Join Date: Aug 2003
Posts: 1,600
AY Schengen lounge at HEL
According to the June issue of the Blue Wings magazine the current lounges will be closed on the July 1st. A new larger lounge in the same premises will be opened in the autumn. I wonder if they will offer snacks vouchers or if we will just have to wait until the opening.
May 28, 2014, 1:25 pm
#5
Original Poster
Join Date: Aug 2003
Posts: 1,600
It was mentioned that the lounges would be closed, so I suppose that the former Tower lounge would also be closed. Maybe they will combine both lounges to one.
I agree that July is quiet, but if the renovation will continue in August and September, that would be a temporary problem.
I agree that July is quiet, but if the renovation will continue in August and September, that would be a temporary problem.
May 28, 2014, 1:41 pm
#7
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
July + August are the busiest months in Asia-Europe-Asia traffic plus all other summer traffic and HEL will be crowded especially mornings and afternoons. Again.
So I cant see why HEL lounges would be off season?
So I cant see why HEL lounges would be off season?
May 28, 2014, 2:06 pm
#8
Join Date: Jan 2012
Location: HEL
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Posts: 5,783
It also sounds like nordic might have misquoted something. Surely they're not going to open a new bigger lounge to cater both Schengen and non-Schengen lounge pax?
Temporary closing - goodbye decent HEL reputation!
Temporary closing - goodbye decent HEL reputation!
May 28, 2014, 2:57 pm
#9
Join Date: Jun 2013
Location: Helsinki, Finland
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May 28, 2014, 5:09 pm
#10
Ambassador: Finnair
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Location: HEL
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Well, the tourist groups aren't really in the lounges, are they? I have been to HEL lounges for the last 15+ years and they have always been basically empty in July..total pax number does not equal lounge occupancy..
May 29, 2014, 1:10 am
#11
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+1. If you have do it, July is the least bad month.
May 29, 2014, 2:04 am
#12
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
No wonder they're dumping point upgrade redemption during summer!!
May 29, 2014, 12:37 pm
#13
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
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I was in the lounge the other day and was surprised by how worn it have become. Several chairs had their fabric/skin torn. But it could be fixed with renovating, so maybe something else is going to happen.
I didn't help the look of the lounge that wednesday was one of the bigger travel days. Food spilled on the floor wasn't cleaned (you could trace peoples movements by looking at where the beef stew stain were), plates weren't cleared, table tops not cleaned. In the toilet, the trash was overflowing onto the sink. How lucky we are allowing just about anyone into the lounge these days. The system really is built around the silvers...
I didn't help the look of the lounge that wednesday was one of the bigger travel days. Food spilled on the floor wasn't cleaned (you could trace peoples movements by looking at where the beef stew stain were), plates weren't cleared, table tops not cleaned. In the toilet, the trash was overflowing onto the sink. How lucky we are allowing just about anyone into the lounge these days. The system really is built around the silvers...
Jun 2, 2014, 1:14 pm
#14
Original Poster
Join Date: Aug 2003
Posts: 1,600
I was browsing businessclass.se and found out that this issue has been discussed on Finnair's twitter account. Direct quote:
"Q: what alternatives/compensation do you offer eligeble PAX when the Schengen lounge in HEL closes Jul ?
A: Finnair offers temp arrangement Plat/emer card holders via direct mail. Otherwise we deeply appologise and expedite project.".
I wonder how they can reach Emerald members by direct mail. Ofcourse they have contact details of their own Platinum members. Could someone with a Platinum card inform us on any development.
In the twitter discussions AY also thanked someone for the idea of giving a voucher for other customers and promised to forward the idea. It is hard for me to believe that they wouldn't have thought that before and made a decision.
"Q: what alternatives/compensation do you offer eligeble PAX when the Schengen lounge in HEL closes Jul ?
A: Finnair offers temp arrangement Plat/emer card holders via direct mail. Otherwise we deeply appologise and expedite project.".
I wonder how they can reach Emerald members by direct mail. Ofcourse they have contact details of their own Platinum members. Could someone with a Platinum card inform us on any development.
In the twitter discussions AY also thanked someone for the idea of giving a voucher for other customers and promised to forward the idea. It is hard for me to believe that they wouldn't have thought that before and made a decision.
Last edited by nordic; Dec 8, 2021 at 2:53 pm Reason: Removed one negation from the last sentence.
Jun 2, 2014, 1:50 pm
#15
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Join Date: May 2011
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No such message sent to me.
My take on the answer is that they will inform passengers with flights in the troubl eperiod, and whose FFcard is in booking to the email stated in the booking.
My take on the answer is that they will inform passengers with flights in the troubl eperiod, and whose FFcard is in booking to the email stated in the booking.
