AY Schengen lounge at HEL
#1156
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,132
Our customers have expressed a desire to enjoy some peace of mind before boarding. That is why we have developed a digital lounge service that can be purchased in the app.
From as little as 39€ tier members can enjoy the world's first individual lounge, with a huge selection of soothing music streamed directly to our app. Included in the price is access to the roped-off seats near gate 7, where also recycled eye-masks add to the feeling of privacy and luxury can be picked up (subject to availability)
When boarding starts, there will be an audio signal in the app to alert the traveller it is time to leave the digital lounge. (Due to technical issues, the timing of the signal may arrive after your flight has departed. If this happens to you, you can always change your ticket subject to the original ticket rules)
From as little as 39€ tier members can enjoy the world's first individual lounge, with a huge selection of soothing music streamed directly to our app. Included in the price is access to the roped-off seats near gate 7, where also recycled eye-masks add to the feeling of privacy and luxury can be picked up (subject to availability)
When boarding starts, there will be an audio signal in the app to alert the traveller it is time to leave the digital lounge. (Due to technical issues, the timing of the signal may arrive after your flight has departed. If this happens to you, you can always change your ticket subject to the original ticket rules)
Last edited by intuition; Sep 10, 2022 at 7:12 am Reason: spelling
#1158
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 832
Our customers have expressed a desire to enjoy some peace of mind before boarding. That is why we have developed a digital lounge service that can be purchased in the app.
From as little as 39 tier members can enjoy the world's first individual lounge, with a huge selection of soothing music streamed directly to our app. Included in the price is access to the roped-off seats near gate 7, where also recycled eye-masks add to the feeling of privacy and luxury can be picked up (subject to availability)
When boarding starts, there will be an audio signal in the app to alert the traveller it is time to leave the digital lounge. (Due to technical issues, the timing of the signal may arrive after your flight has departed. If this happens to you, you can always change your ticket subject to the original ticket rules)
From as little as 39 tier members can enjoy the world's first individual lounge, with a huge selection of soothing music streamed directly to our app. Included in the price is access to the roped-off seats near gate 7, where also recycled eye-masks add to the feeling of privacy and luxury can be picked up (subject to availability)
When boarding starts, there will be an audio signal in the app to alert the traveller it is time to leave the digital lounge. (Due to technical issues, the timing of the signal may arrive after your flight has departed. If this happens to you, you can always change your ticket subject to the original ticket rules)
#1161
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,510
Survey was quite short. Basically asking about usage, F&B quality and choices, what we usually do in lounges and what we want in lounges. I found two questions interesting: Namely, if I'd want to pay for better food/drinks (I said no) and if I would be interested in points in lieu of a lounge visit (which I could be in case of very short connections with <15min or so in lounge).
#1162
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,132
Survey was quite short. Basically asking about usage, F&B quality and choices, what we usually do in lounges and what we want in lounges. I found two questions interesting: Namely, if I'd want to pay for better food/drinks (I said no) and if I would be interested in points in lieu of a lounge visit (which I could be in case of very short connections with <15min or so in lounge).
#1163
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat, Hilton Honors Gold
Posts: 3,154
The questions reminded me of my product development courses in uni telling to be very wary of these kind of questions ("Would you buy x / pay for x?") since people tend to overestimate there willingness to buy...
#1164
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,043
#1165
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,132
I suddenly remember a similar "survey" but with much better scientific value. Finnair wanted to know how customers reacted to unbundled fares, ticket types with included services and ancillary serives. So they created a survey that was a fake booking engine and you had to chose between 3 options for each case. And they went through all iterations, ie even setting seemingly insane (high price, few services) up as choices. They also tested out different price-points, ie what would you chose in case base price was low (like when buying many months in advande) adn when base price was high (like when buying a week in advande). All looked like you were bying tickets, and I believe they did not actually try to prove a thesis, but to actually understand what the value was for different ticket types in different scenarios.
Last edited by intuition; Sep 13, 2022 at 11:43 am
#1166
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,132
#1168
Join Date: Aug 2006
Programs: AA EXP
Posts: 372
Tried visiting today but the place is a chaos at 3pm. No seats, dirty dishes everywhere and line half way down the stairs. Got out and found a quiet spot in the terminal to sit down.
I am surprised the fire department lets them have that many people in the space, its packed.
I am surprised the fire department lets them have that many people in the space, its packed.
#1169
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,581
#1170
Join Date: Feb 2016
Location: HEL
Programs: AY Platinum, LH, Accor, IHG, Scandic, Tallink
Posts: 161
New sparkling wine in the schengen lounge: Italian moscato frizzante… I think I miss the good ol` Bernard-Massard sparkling…
Last edited by jann3; Sep 27, 2022 at 12:07 pm