Jul 6, 2013, 8:10 am
Last edit by: intuition
This Flyertalk wiki deals with transiting in the Helsinki Airport (HEL). As the number of connections to Asia through HEL has grown, so has the number of passengers as well. This has meant more and more inquiries in the AY+ Forum regarding the transit in HEL. This wiki is meant to provide answers to the most usual questions. Providing this information in wiki format means that everyone can contribute.
HEL terminal interiors can now be viewed with Google Street view.
1. HEL Airport
Helsinki Airport is still a relatively small airport and therefore easy to navigate. The minimum connection time (MCT) is 35 minutes (40 minutes from Schengen to non-Schengen), which is usually more than enough to make the transfer, if your arriving plane is not obscenely late. At least AY flights are known to wait for their connecting passengers, if feasible (as offering connections for people travelling to and from Asia is basically that airline’s strategy).
Lately, with ongoing airport expansion and heavy reliance on bus gates, there have been more reports of missed connections and of Finnair proactively rebooking passengers on late incoming flights. MCT has not (yet) changed, but traveller should perhaps not fully rely on departures waiting on late arrivals as they used too.
The airport consists of one terminal building which until Jun 2022 had two check in/baggage halls named T1 and T2. From Jun 2022 a single check in/baggage hall opened and the terms T1 and T2 are no longer used although you might find them mentioned in old materials and on signs which have not been updated. There is a very good interactive map of the airport and its services on the web site of the airport.
There are some hidden gems in the interactive map. You can zoom to great detail and examine the different floors.By clicking on a gate number, you will get the current scheduled departures from that gate, and even gate changes. This information is very difficult to find elsewhere. It seems the map has been "enhanced" and a lot of useful stuff has been removed.
HEL is split into Schengen (gates 11 to 31) and non-Schengen (gates 32 to 55) areas. Schengen is an agreement between (most) EU countries and several non-EU European countries (Norway except Svalbard, Iceland and Switzerland) that allows travel between the countries without having to pass through passport control. (You are still required to be in possession of a valid travel document.) When thinking about transiting in HEL, it is very important to know on which side of the dividing line your arriving and departing flights are, as there is a passport control between two areas.
Transfer services
There are two transfer service desks, one "hidden" in the non-schengen taxfree-maze (before gate 32, next to Almost@home lounge) and one in the schengen area,next to gate 25. which has moved to near gate 31X.
There is also a "Hello" transfer service, primarily aimed at Chinese speaking who wants help spending money at the overpriced airport stores.
How to understand gatenumbers
All gates without a suffix are jetbridge gates. Currently only gate 53-55 are dual jetbridge gates (separating business and economy boarding), but more are to come. (Exception to the rule is gate 11, which is a tarmac boarding gate.)
Some jetbridge gates doubles as busgates.
If your gate has a letter-suffix it is a bus-gate. 50A-M is actually a newly build bus terminal, separated from main building. 23AB, 31A-E and 51A-D are other typical busgates.
The exception is 32A (aka 31X although 31X is never seen on boarding passes/departure displays). For capacity reasons, sometimes gate 31 is used for non-schengen departures, despite it being located in the schengen area. Passengers are then boarded at 32A (adjacent 32) and then led back in a long corridor to gate 31 that is then sealed off from the schengen side - this op mode is called 31X.
2. Different ways to transit
In the following it is assumed that you are really transiting in HEL. If you start your journey in HEL, you will need to go through a security check before entering airside.
2.1 Schengen to Schengen
This is the easiest option. You arrive from a country in the Schengen area and continue to another Schengen area country. Since Finland is itself a Schengen country, there is no passport control. There is also no security check. However, if you arrive at a bus gate, you will arrive at the ground floor entrance of the terminal from the bus. You will then need to take the stairs up to remain airside. If you go through the automatic doors to the baggage claim area, you can't come back. You will then need to exit the baggage claim area to the arrivals area, go to the second floor, and enter through security again.
2.2 Schengen to non-Schengen
If you arrive from the Schengen area and continue to outside the Schengen area, you need to clear the passport control before gate 32. However, if you arrive at a bus gate, you will arrive at the ground floor entrance of the terminal. You need to take the stairs up to remain airside. If you go through the automatic doors to the baggage claim area, you can't come back. You will then need to exit the baggage claim area to the arrivals area, go to the second floor, and enter through security again.
In the afternoon before the bank of Asian flights departs, the queues at passport control can be quite long. However, holders of biometric EU/EEA/Swiss, Australian, Canadian, Japanese, New Zealand, South Korean and US passports can use the automatic passport control machines. They are generally reliable and fast. A general description can be found here. There is no security control after the passport control.
2.3 Non-Schengen to Schengen
For most travelers arriving from a non-Schengen country and then continuing to Schengen, you need to clear both security and passport control, in that order.
If you arrive from a clean (trusted) airport in the USA or EU (UK, IE, BG, CY, HR, RO) you pass only immigration, no security, as the authorities have deemed those security checks sufficiently tight. These passengers should pay close attention to the signs after passport control since the passageway to the Schengen gate area is easy to miss. Going downstairs to the baggage claim area is a one way trip and access to the schengen gate area is then out via arrivals, upstairs to the check in area and needlessly back through security.
At security they sometimes devote the first few lines to passengers on short connections. Access is based solely on how tight your connection really is. Sometimes there is a sign with entitled flight numbers, and sometimes an airport staff member will direct you. If your incoming is late, then it might be a good idea to look for it. If you have a normal short connection, don't bother. After the security you will be airside, close to gate 32, i.e., still in the non-Schengen area.
2.4 Non-Schengen to non-Schengen
Since you are not entering into the Schengen area, you do not need to go through the passport check but the need for security depends on the trusted nature of your originating airport. If you arrive from a clean (trusted) airport in the USA, UK, non-schengen EU (IE, BG, CY, HR, RO) or some other cities like SIN then you exit the jetway directly into the non schengen departures floor (second floor) and you can proceed directly to your gate with no additional checks. If you arrive from another country (not trusted) then you must clear security before being allowed back to the non schengen departures area and this is enforced by channeling these passengers up to the third floor of the non schengen gate area and from there down through transfer security.
At security they sometimes devote the first few lines to passengers on short connections. Access is based solely on how tight your connection really is. Sometimes there is a sign with entitled flight numbers, sometimes an airport staff member will direct you. If your incoming is late, then it might be a good idea to look for it. If you have a normal short connection, don't bother. After the security you will be airside, close to gate 32, i.e., still in the non-Schengen area.
2.5 Bringing liquids through security
As a rule of thumb, the standard one-litre resealable plastic bag is valid for security. Exceptions are made for medicine and baby food.
Liquids bought during your travel from a non-EU airport or onboard a non-EU registered plane are not allowed through security. These items, including alcohol and cosmetics, will be taken away at the security control. This rule does not apply to liquids bought at international airports in the USA, Canada, Singapore or Kuala Lumpur provided that they are safely packed including a receipt stating the place of purchase.
Onboard EU airlines, however, you can buy liquid duty-free items provided that the liquids are packed into a plastic bag and sealed. At the security check for the connecting flight, show the sealed and unopened bag together with a receipt on the purchased items.
Liquids bought at an airside duty-free store at an airport within the European Union and Norway, Iceland and Switzerland may be brought through security within 24 hours of purchase (i.e., you may go to land-side and re-enter security within the time period) provided that the items are in the original sealed and unopened bag together with a receipt for the purchased items.
2.6 Minimum legal connection time MCT
As the airport is expanding, this whole section will sooner or later become outdated. Use at your own risk, do your own research.
The minimum legal connection times are (to many people surprisingly) short when you transfer AY to AY:
Many connections sold by Finnair uses this fact and that sometimes raise the question "Will I make it?". The answer is Yes. You can quite easily move from Schengen to Non-Schengen in 10 minutes, if you are in normal physical condition and hold a EU passport or a passport valid for the e-gates (see section 2.2). For others, it is suggested you go straight to passport control as the waiting can be long during peak hours.
Your bags will be tagged with a crazy-striped "Short Connection" lable and will make it too.
Also, AY will generally delay departures (within reason) to accommodate passengers from delayed incoming AY-flights. Naturally, you need to hold one (1) ticket for your complete journey for this to work, otherwise AY might not know you are transferring.
This seems to be a policy of the past, as more and more reports comes in with AY not accommodating even smaller delays.
For seasoned travellers it is possible to book separate tickets with even shorter connections and still make it. Seasoned in this case means you are fully aware of the fact that you alone has responsibility of making your flight and you are clever enough to not have checked luggage. Finnair uses a few banks (narrow time bands where almost all incoming and departing flights are coordinated) so you especially need to check if there is a later flight and/or prepare accommodations yourself.
(sources www.finavia.fi and www.trafi.fi)
3. Use of lounges while transiting in HEL
Since this is Flyertalk, the possibility of using lounges is obviously on many passengers’ minds. Finnair has all in all three lounges in HEL, see the Finnair page on HEL lounges.
Platinum lounge offers "upgraded food & beverage selection" and has "Gourmet snacks" (cold cuts, canapés) 10.00-24.00. During the afternoons there is also a menu service served at your table.
When transiting, you can use these lounges if your class of travel or Oneworld status permit you access. The Finnair Lounge in the non-Schengen area has several showers available and even a small sauna. There are showers also in the Schengen lounge. There is no arrival lounge as such at HEL, but at least AY Plats and occasionally OW Emeralds have been granted access to the Finnair Lounge in the non-Schengen area even if they are not transiting. This is YMMV category.
In addition, there is an Aspire Lounge (with shower) close to gate 27, which is used, e.g., by Skyteam airlines and Turkish Airlines, but also allows Priority Pass card holders in, or you can buy single entry at €35. Finnair lounges offers single entry at 48€, sometimes there is a discount in your MMB or BP or can be purchased online for €39 if your itinerary is eligible. Star Alliance has a lounge near gate 13 operated by SAS.
4. Hotels at HEL airport
GLO hotel, inside the actual terminal (landside, basement level).
Offers rooms with 10% off for Finnair plus members. Campaign code PROFP at the time of booking and show card when checking in. Benefit includes free cancellation.
Hilton, a short walk outside terminal mostly under roof. Due to expansion of the airport security, the passageway to Hilton is now more cumbersome and only accessible via stairs. Airport operator suggest taking a taxi (!). Just as before, it is also accessible by the free parking shuttle bus. Get off at parking P5 to save a few meters.
Scandic has opened an airport-hotel in H1 2018, in the TOKE building, between T2 and Hilton. Despite being closer to the airport than Hilton, the walk is actually longer as entrance is in south end of building. Around 400 m. The free parking shuttle stops at P5 which is about 100m from Scandic entrance.
Clarion opened a hotel next to Aviapolis train station in 2016, but it is a stretch to call it an airport hotel as it is not within walking distance. It is easily accessed by train though.
Take the I-train one stop to station Aviapolis, use exit Aviabulevardi and the hotel entrance is to the right at the top of escalators. The train ride takes 2 minutes, but requires a BC zone ticket (currently €2.80) sold in machines at the train station.
5. Getting around
The immediate vicinity of HEL airport is serviced by parking shuttle bus and hotel shuttle bus.
Helsinki downtown is serviced by public trains and buses, and by the "Finnair citybus" shuttle. Finnair Citybus can be paid with points (currently 2500p oneway) by simply swiping your AY+ membership card.
Tickets to public trains/busses are sold by vending machines, at R-kioski shops or via the mobile app. Tickets must be purchased before boarding. The metropolitan area is split into ticketing zones. The airport is in zone C and the city centre is zone A, meaning an airport-city centre ticket is zones ABC. Journeys close to the airport can be done solely in zone C (eg to nearby shopping mall Jumbo) although the transport authority does not sell single zone tickets, so a BC or CD ticket must be bought (with BC tickets substantially cheaper). Sadly, they have removed the map that explained the zone-system. To know what zones you will be travelling in, you need to use the in-app route planner, and a small e.g. "ABC" will be shown on each suggested route, indicating you need a e.g. ABC-zone ticket.
The "HSL" smartphone app is easy to use, works in english, accepts foreign phones and mastercard/visa. It sells single tickets, 1-7 day tickets and 30 day tickets. It no longer requires a constant internet connection, ie you can buy a day ticket using the free wifi at the airport and then go off line and still have a valid ticket.
The 1-7 day passes are better value if you take ≈3+ single trips a day or if you plan to use night time traffic as that is included in daily passes but single night time tickets are priced higher than normal single tickets.
HEL terminal interiors can now be viewed with Google Street view.
1. HEL Airport
Helsinki Airport is still a relatively small airport and therefore easy to navigate. The minimum connection time (MCT) is 35 minutes (40 minutes from Schengen to non-Schengen), which is usually more than enough to make the transfer, if your arriving plane is not obscenely late. At least AY flights are known to wait for their connecting passengers, if feasible (as offering connections for people travelling to and from Asia is basically that airline’s strategy).
Lately, with ongoing airport expansion and heavy reliance on bus gates, there have been more reports of missed connections and of Finnair proactively rebooking passengers on late incoming flights. MCT has not (yet) changed, but traveller should perhaps not fully rely on departures waiting on late arrivals as they used too.
The airport consists of one terminal building which until Jun 2022 had two check in/baggage halls named T1 and T2. From Jun 2022 a single check in/baggage hall opened and the terms T1 and T2 are no longer used although you might find them mentioned in old materials and on signs which have not been updated. There is a very good interactive map of the airport and its services on the web site of the airport.
There are some hidden gems in the interactive map. You can zoom to great detail and examine the different floors.
HEL is split into Schengen (gates 11 to 31) and non-Schengen (gates 32 to 55) areas. Schengen is an agreement between (most) EU countries and several non-EU European countries (Norway except Svalbard, Iceland and Switzerland) that allows travel between the countries without having to pass through passport control. (You are still required to be in possession of a valid travel document.) When thinking about transiting in HEL, it is very important to know on which side of the dividing line your arriving and departing flights are, as there is a passport control between two areas.
Transfer services
There are two transfer service desks, one "hidden" in the non-schengen taxfree-maze (before gate 32, next to Almost@home lounge) and one in the schengen area,
There is also a "Hello" transfer service, primarily aimed at Chinese speaking who wants help spending money at the overpriced airport stores.
How to understand gatenumbers
All gates without a suffix are jetbridge gates. Currently only gate 53-55 are dual jetbridge gates (separating business and economy boarding), but more are to come. (Exception to the rule is gate 11, which is a tarmac boarding gate.)
Some jetbridge gates doubles as busgates.
If your gate has a letter-suffix it is a bus-gate. 50A-M is actually a newly build bus terminal, separated from main building. 23AB, 31A-E and 51A-D are other typical busgates.
The exception is 32A (aka 31X although 31X is never seen on boarding passes/departure displays). For capacity reasons, sometimes gate 31 is used for non-schengen departures, despite it being located in the schengen area. Passengers are then boarded at 32A (adjacent 32) and then led back in a long corridor to gate 31 that is then sealed off from the schengen side - this op mode is called 31X.
2. Different ways to transit
In the following it is assumed that you are really transiting in HEL. If you start your journey in HEL, you will need to go through a security check before entering airside.
2.1 Schengen to Schengen
This is the easiest option. You arrive from a country in the Schengen area and continue to another Schengen area country. Since Finland is itself a Schengen country, there is no passport control. There is also no security check. However, if you arrive at a bus gate, you will arrive at the ground floor entrance of the terminal from the bus. You will then need to take the stairs up to remain airside. If you go through the automatic doors to the baggage claim area, you can't come back. You will then need to exit the baggage claim area to the arrivals area, go to the second floor, and enter through security again.
2.2 Schengen to non-Schengen
If you arrive from the Schengen area and continue to outside the Schengen area, you need to clear the passport control before gate 32. However, if you arrive at a bus gate, you will arrive at the ground floor entrance of the terminal. You need to take the stairs up to remain airside. If you go through the automatic doors to the baggage claim area, you can't come back. You will then need to exit the baggage claim area to the arrivals area, go to the second floor, and enter through security again.
In the afternoon before the bank of Asian flights departs, the queues at passport control can be quite long. However, holders of biometric EU/EEA/Swiss, Australian, Canadian, Japanese, New Zealand, South Korean and US passports can use the automatic passport control machines. They are generally reliable and fast. A general description can be found here. There is no security control after the passport control.
2.3 Non-Schengen to Schengen
For most travelers arriving from a non-Schengen country and then continuing to Schengen, you need to clear both security and passport control, in that order.
If you arrive from a clean (trusted) airport in the USA or EU (UK, IE, BG, CY, HR, RO) you pass only immigration, no security, as the authorities have deemed those security checks sufficiently tight. These passengers should pay close attention to the signs after passport control since the passageway to the Schengen gate area is easy to miss. Going downstairs to the baggage claim area is a one way trip and access to the schengen gate area is then out via arrivals, upstairs to the check in area and needlessly back through security.
At security they sometimes devote the first few lines to passengers on short connections. Access is based solely on how tight your connection really is. Sometimes there is a sign with entitled flight numbers, and sometimes an airport staff member will direct you. If your incoming is late, then it might be a good idea to look for it. If you have a normal short connection, don't bother. After the security you will be airside, close to gate 32, i.e., still in the non-Schengen area.
2.4 Non-Schengen to non-Schengen
Since you are not entering into the Schengen area, you do not need to go through the passport check but the need for security depends on the trusted nature of your originating airport. If you arrive from a clean (trusted) airport in the USA, UK, non-schengen EU (IE, BG, CY, HR, RO) or some other cities like SIN then you exit the jetway directly into the non schengen departures floor (second floor) and you can proceed directly to your gate with no additional checks. If you arrive from another country (not trusted) then you must clear security before being allowed back to the non schengen departures area and this is enforced by channeling these passengers up to the third floor of the non schengen gate area and from there down through transfer security.
At security they sometimes devote the first few lines to passengers on short connections. Access is based solely on how tight your connection really is. Sometimes there is a sign with entitled flight numbers, sometimes an airport staff member will direct you. If your incoming is late, then it might be a good idea to look for it. If you have a normal short connection, don't bother. After the security you will be airside, close to gate 32, i.e., still in the non-Schengen area.
2.5 Bringing liquids through security
As a rule of thumb, the standard one-litre resealable plastic bag is valid for security. Exceptions are made for medicine and baby food.
Liquids bought during your travel from a non-EU airport or onboard a non-EU registered plane are not allowed through security. These items, including alcohol and cosmetics, will be taken away at the security control. This rule does not apply to liquids bought at international airports in the USA, Canada, Singapore or Kuala Lumpur provided that they are safely packed including a receipt stating the place of purchase.
Onboard EU airlines, however, you can buy liquid duty-free items provided that the liquids are packed into a plastic bag and sealed. At the security check for the connecting flight, show the sealed and unopened bag together with a receipt on the purchased items.
Liquids bought at an airside duty-free store at an airport within the European Union and Norway, Iceland and Switzerland may be brought through security within 24 hours of purchase (i.e., you may go to land-side and re-enter security within the time period) provided that the items are in the original sealed and unopened bag together with a receipt for the purchased items.
2.6 Minimum legal connection time MCT
As the airport is expanding, this whole section will sooner or later become outdated. Use at your own risk, do your own research.
The minimum legal connection times are (to many people surprisingly) short when you transfer AY to AY:
Code:
Domestic - Domestic 25-35 minutes Schengen - Schengen 35 minutes Schengen - Non-Schengen 40 minutes
Your bags will be tagged with a crazy-striped "Short Connection" lable and will make it too.
This seems to be a policy of the past, as more and more reports comes in with AY not accommodating even smaller delays.
For seasoned travellers it is possible to book separate tickets with even shorter connections and still make it. Seasoned in this case means you are fully aware of the fact that you alone has responsibility of making your flight and you are clever enough to not have checked luggage. Finnair uses a few banks (narrow time bands where almost all incoming and departing flights are coordinated) so you especially need to check if there is a later flight and/or prepare accommodations yourself.
(sources www.finavia.fi and www.trafi.fi)
3. Use of lounges while transiting in HEL
Since this is Flyertalk, the possibility of using lounges is obviously on many passengers’ minds. Finnair has all in all three lounges in HEL, see the Finnair page on HEL lounges.
- Finnair Business class Lounge in the non-Schengen area, opposite gate 50.
Access: Tierless business class travelers, AY Silver tier can purchase access for €25 or use 8500 AY Plus Points, oneWorld emeralds and sapphires. Must have an AY marketed ticket or flying in Business on JAL. - Finnair Platinum Lounge in the non-Schengen area opposite gate 50.
Access: oneWorld Emeralds. Ay Sapphires can access the Premium Lounge during non-peak hours until the expansion of the business class lounge is completed. - Finnair Lounge in the Schengen area above gates 23 - 26. Entry stairs and elevator close to gate 22.
Access: Tierless business class travelers on Finnair, AY Silver tier can purchase access for €25 or use 8500 AY Plus Points, oneWorld Emeralds and Sapphires. Must have an AY marketed ticket! Those who are on the AY operated flight sold by AF to CDG can use the Aspire lounge.
Platinum lounge offers "upgraded food & beverage selection" and has "Gourmet snacks" (cold cuts, canapés) 10.00-24.00. During the afternoons there is also a menu service served at your table.
When transiting, you can use these lounges if your class of travel or Oneworld status permit you access. The Finnair Lounge in the non-Schengen area has several showers available and even a small sauna. There are showers also in the Schengen lounge. There is no arrival lounge as such at HEL, but at least AY Plats and occasionally OW Emeralds have been granted access to the Finnair Lounge in the non-Schengen area even if they are not transiting. This is YMMV category.
In addition, there is an Aspire Lounge (with shower) close to gate 27, which is used, e.g., by Skyteam airlines and Turkish Airlines, but also allows Priority Pass card holders in, or you can buy single entry at €35. Finnair lounges offers single entry at 48€, sometimes there is a discount in your MMB or BP or can be purchased online for €39 if your itinerary is eligible. Star Alliance has a lounge near gate 13 operated by SAS.
4. Hotels at HEL airport
GLO hotel, inside the actual terminal (landside, basement level).
Offers rooms with 10% off for Finnair plus members. Campaign code PROFP at the time of booking and show card when checking in. Benefit includes free cancellation.
Hilton, a short walk outside terminal mostly under roof. Due to expansion of the airport security, the passageway to Hilton is now more cumbersome and only accessible via stairs. Airport operator suggest taking a taxi (!). Just as before, it is also accessible by the free parking shuttle bus. Get off at parking P5 to save a few meters.
Scandic has opened an airport-hotel in H1 2018, in the TOKE building, between T2 and Hilton. Despite being closer to the airport than Hilton, the walk is actually longer as entrance is in south end of building. Around 400 m. The free parking shuttle stops at P5 which is about 100m from Scandic entrance.
Clarion opened a hotel next to Aviapolis train station in 2016, but it is a stretch to call it an airport hotel as it is not within walking distance. It is easily accessed by train though.
Take the I-train one stop to station Aviapolis, use exit Aviabulevardi and the hotel entrance is to the right at the top of escalators. The train ride takes 2 minutes, but requires a BC zone ticket (currently €2.80) sold in machines at the train station.
5. Getting around
The immediate vicinity of HEL airport is serviced by parking shuttle bus and hotel shuttle bus.
Helsinki downtown is serviced by public trains and buses, and by the "Finnair citybus" shuttle. Finnair Citybus can be paid with points (currently 2500p oneway) by simply swiping your AY+ membership card.
Tickets to public trains/busses are sold by vending machines, at R-kioski shops or via the mobile app. Tickets must be purchased before boarding. The metropolitan area is split into ticketing zones. The airport is in zone C and the city centre is zone A, meaning an airport-city centre ticket is zones ABC. Journeys close to the airport can be done solely in zone C (eg to nearby shopping mall Jumbo) although the transport authority does not sell single zone tickets, so a BC or CD ticket must be bought (with BC tickets substantially cheaper). Sadly, they have removed the map that explained the zone-system. To know what zones you will be travelling in, you need to use the in-app route planner, and a small e.g. "ABC" will be shown on each suggested route, indicating you need a e.g. ABC-zone ticket.
The "HSL" smartphone app is easy to use, works in english, accepts foreign phones and mastercard/visa. It sells single tickets, 1-7 day tickets and 30 day tickets. It no longer requires a constant internet connection, ie you can buy a day ticket using the free wifi at the airport and then go off line and still have a valid ticket.
The 1-7 day passes are better value if you take ≈3+ single trips a day or if you plan to use night time traffic as that is included in daily passes but single night time tickets are priced higher than normal single tickets.
Transiting in Helsinki [HEL]
Aug 18, 2013, 7:12 am
#16
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,157
I will be transiting from SIN to WAW at HEL, are there any cash machines where I could withdraw say 700 Euro?
A while back I recall trying to use one but the limit was a lot smaller so I just cancelled the transaction (or maybe that was in FRA/MUC?). Anyway, what's my best pick for an airside ATM at the airport?
A while back I recall trying to use one but the limit was a lot smaller so I just cancelled the transaction (or maybe that was in FRA/MUC?). Anyway, what's my best pick for an airside ATM at the airport?
Aug 18, 2013, 7:24 am
#17
Join Date: Mar 2010
Location: FRA / HEL
Programs: AY+ Platsku, IC Plat. Amb., HHonors Gold, SPG Gold, etc.
Posts: 75
There's only one brand of ATM's available at the airport. Look for a sign like this. You can also find the locations in the online service map by searching for ATM.
The single transaction limits is 400 euros.
The single transaction limits is 400 euros.
Aug 18, 2013, 7:59 am
#18
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,157
Many thanks! Just out of curiosity, is this a general thing with ATMs in Finland or is it just the airport that has these 400 Euro limits?
Aug 18, 2013, 8:07 am
#19
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
The limit is just for the one transaction...you can take let's say 4x400€ within seconds of each other (your card/bank permitting, of course) so from the ATM perspective it's just a transactional limit, maybe even physical...dunno..but anyway no problem getting more money out from a single Finnish ATM..
Last edited by NoWindowSeat; Aug 18, 2013 at 8:19 am
Oct 23, 2013, 10:42 am
#21
Join Date: Dec 2009
Location: MIL,LHR
Programs: *A, OW, Hyatt, Marriott
Posts: 371
Can anyone advise how to self-connect without luggage from AY to a Norwegian flight to the UK? As I understand, I will have to clear immigration and check-in landside for Norwegian. Check-in for Norweigan closes 45-mins before departure.
I'll arrive from Asia and have a two hours until my Norwegian flight departs. Is 2 hrs safe to deplane,secure immigration,check-in and connect? Thanks
I'll arrive from Asia and have a two hours until my Norwegian flight departs. Is 2 hrs safe to deplane,secure immigration,check-in and connect? Thanks
Oct 23, 2013, 11:22 am
#22
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
Can anyone advise how to self-connect without luggage from AY to a Norwegian flight to the UK? As I understand, I will have to clear immigration and check-in landside for Norwegian. Check-in for Norweigan closes 45-mins before departure.
I'll arrive from Asia and have a two hours until my Norwegian flight departs. Is 2 hrs safe to deplane,secure immigration,check-in and connect? Thanks
I'll arrive from Asia and have a two hours until my Norwegian flight departs. Is 2 hrs safe to deplane,secure immigration,check-in and connect? Thanks
Oct 24, 2013, 10:38 pm
#23
Join Date: Nov 2012
Location: HEL
Programs: LH SEN
Posts: 517
OLCI is not possible for Norwegian flights. At HEL the only "legal" way to check-in for DY flights departing to UK are the self-service kiosks at landside departure hall. Other option is to show-up at the DY departure gate in good time (latest 45 min before STD), explain that you are connecting from non-schengen and hope that gate personnel will do the check-in for you. 
Oct 25, 2013, 12:43 am
#24
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,103
Are you quite sure about this? I seem to recall doing OLCI for DY HEL-ARN - but I had to do it on the mobile website in Norwegian (as in Norsk)
Also there seems to be an app for this
http://www.norwegian.com/uk/travel-i...vel-assistant/
The Norwegian Travel Assistant makes it easier for you to enjoy your trip. Tickets, boarding cards, completed flights, important messages and changing flexible tickets
- all in one place.
Changing tickets applies to Full Flex tickets.
AppStore Download for iPhone AppStore Download for Android
===
hope that gate personnel will do the check-in for you
Can be tricky, because "NOTE: Direct to Gate is not available for flights to the United Kingdom or for flights from Europe into the Nordic countries. Check-in is compulsory for all other flights. "
Also there seems to be an app for this
http://www.norwegian.com/uk/travel-i...vel-assistant/
The Norwegian Travel Assistant makes it easier for you to enjoy your trip. Tickets, boarding cards, completed flights, important messages and changing flexible tickets
- all in one place.
Changing tickets applies to Full Flex tickets.
AppStore Download for iPhone AppStore Download for Android
===
hope that gate personnel will do the check-in for you
Can be tricky, because "NOTE: Direct to Gate is not available for flights to the United Kingdom or for flights from Europe into the Nordic countries. Check-in is compulsory for all other flights. "
Oct 25, 2013, 1:07 am
#25
Join Date: Mar 2012
Posts: 536
Norwegian's website is little vague whether OLCI is available to UK. Direct to Gate is certainly not but that is one step further. In any case two hours is plenty of time to do it in landside as well. Just little bit of walking, two passport controls and one security. Departure hall is one floor up from where you will arrive following exit signs. Most of the time it would be doable even with checked luggage but that would naturally increase the risk.
Oct 25, 2013, 3:12 am
#26
Join Date: Nov 2012
Location: HEL
Programs: LH SEN
Posts: 517
There is no real OLCI available for any DY flight. Don't know about that mobile app, though, but nothing that allows one to do "traditional" check-in via web or so.
At least in the past the only way to do check-in for UK has been self-service kiosks. Direct to Gate is not available because of API (passport or ID details) needed.
I was only thinking that in case of "extreme situation", eg. inbound flight to HEL delayed, I would contact the DY departure gate asap, explain the situation and try to do the check-in there. (Not just line-up in the queue and try to board the flight w/o check-in, as "Direct to Gate" would otherwise work.)
If plenty of time, the safest way is to do the check-in at departure hall.
Last edited by esledo; Oct 25, 2013 at 3:19 am
Oct 25, 2013, 3:23 am
#27
Join Date: Mar 2012
Posts: 536
"Online Check-in is available for most flights within Europe from 24 hours up to one hour before departure. To check in online and access your boarding pass, log in to “My Reservations” and follow the prompts. You can also check-in via your SMS-ticket or the Norwegian App. Please bring your boarding pass to the airport. "
The only question is does HEL-LGW fall into category "most flights within Europe"
Dec 7, 2013, 6:01 am
#29
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,157
When arriving at HEL and connecting to a flight to SIN, am I excluded from security screening as long as I arrive from an EU country, or does it have to be Schengen? Or are both criteria irrelevant?
Every time I fly ex-WAW I never face security at HEL when connecting to the SIN flight. Will it be the same if I am flying ex-LHR? The reason I am asking is duty-free: HEL prices seem quite high and I'd like to get a bottle or two at LHR... but only if I won't get stripped of my treasure before my onwards flight.
Every time I fly ex-WAW I never face security at HEL when connecting to the SIN flight. Will it be the same if I am flying ex-LHR? The reason I am asking is duty-free: HEL prices seem quite high and I'd like to get a bottle or two at LHR... but only if I won't get stripped of my treasure before my onwards flight.
Last edited by aster; Dec 7, 2013 at 6:20 am
