Reports on service updates
Apr 13, 2019, 2:58 am
#556
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
Apr 13, 2019, 9:37 am
#557
Suspended
Join Date: Jan 2014
Posts: 2,685
Nah, I have more than enough hand lotion and lip balm and tend to put the kits to UFF anyway, so I didn't see the point. Also, the HK-based crew have in my (limited) experience tend to be quite bad with fixing any sort of mishap (maybe everything is genuinely out of their control)
Apr 16, 2019, 2:51 am
#558
Join Date: May 2012
Location: HEL
Programs: AY+ Platinum (OWE), HH Diamond, Marriott Platinum, AX
Posts: 190
A couple days ago on my flight to ICN I was handed a ”better” pillow by FA prior to takeoff and told they are for Plats (and presumably OWEs as a British person sitting close to me got one as well). Has this been around longer or just something to make up for having still the old bedding and amenity kit on my flight?
Apr 16, 2019, 3:00 am
#559
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
They came across the cabin with a trolley, at some time between the meals, and serve cake and coffee. I can t remember that I ever saw this before.
Apr 16, 2019, 3:30 am
#560
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
A couple days ago on my flight to ICN I was handed a ”better” pillow by FA prior to takeoff and told they are for Plats (and presumably OWEs as a British person sitting close to me got one as well). Has this been around longer or just something to make up for having still the old bedding and amenity kit on my flight?
Apr 16, 2019, 3:39 am
#561
Join Date: May 2012
Location: HEL
Programs: AY+ Platinum (OWE), HH Diamond, Marriott Platinum, AX
Posts: 190
Apr 16, 2019, 3:46 am
#562
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
This sounds like the new "kahvikutsut" service concept, introduced on morning departures out of Asia some time in H2 last year.
Apr 16, 2019, 3:52 am
#563
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 553
On a recent HEL-ALC late night flight as I made my way to my seat in the rear part of the plane the FA (from back galley so not purser) came and asked whether I was Mr. haapalainen and gave me a pillow and a blanket. She said they had only a few pillows and blankets on board in J but she had saved me one as OWE. She also commented how I should have an empty row for myself even though the flight was like 80% full and was somewhat aware of the seat block system. ^ Very nice flight all in all service wise.
Apr 16, 2019, 3:57 am
#564
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Apr 16, 2019, 4:24 am
#565
Join Date: Mar 2016
Location: HEL
Programs: AY Platinum, Hilton Gold, Marriott Gold, GC Jade
Posts: 102
A couple days ago on my flight to ICN I was handed a ”better” pillow by FA prior to takeoff and told they are for Plats (and presumably OWEs as a British person sitting close to me got one as well). Has this been around longer or just something to make up for having still the old bedding and amenity kit on my flight?
Apr 16, 2019, 5:04 am
#566
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
Thanks! Me like firm pillows. Personal preference. Hate some hotels have the fluffy pillow which swallows your head.
Apr 17, 2019, 2:25 pm
#567
Join Date: Aug 2003
Posts: 1,603
norra
On a recent business-class heavy Embraer flight (nearly 15 C passengers) the service was just amazing. I found out that there was a trial having 3 members of CC on similar flights. This resulted in a very personalized and unrushed service. My only wish is that they would leave the adjacent seat free at least for individual passengers (I had the pleasure of having an empty seat beside me). The crew was very happy about this trial and encouraged me to answer to a questionary should I receive one. As an OWE I was asked very discreetly my preference of the meal choices. A very good flight wishing this improvement to stay.
Apr 18, 2019, 5:12 am
#568
Join Date: Mar 2014
Location: aal
Programs: Finnair plat
Posts: 110
Nah, I have more than enough hand lotion and lip balm and tend to put the kits to UFF anyway, so I didn't see the point. Also, the HK-based crew have in my (limited) experience tend to be quite bad with fixing any sort of mishap (maybe everything is genuinely out of their control)
by the way, it was the second time I had 8A faulty on different 350
Apr 19, 2019, 7:20 am
#570
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282