Pre warning txt from finnair about the IFES not working!
Aug 21, 2012, 8:33 am
#1
Original Poster
Join Date: Dec 2010
Location: Washington DC, USA / London, UK
Programs: BA Gold, VS, LH, Sixt Platinum
Posts: 43
Pre warning txt from finnair about the IFES not working!
Flying sin- hel tomorrow and just received the following e-mail/txt:
FINNAIR INFO: Dear Finnair customer,
unfortunately the in-flight entertainment system is not available in economy class on your flight AY082 Singapore Changi - Helsinki 22.08.2012 due to technical reasons. We are sincerely sorry for the inconvenience this may cause you. Kind regards, Finnair Customer Service
I am a BA executive silver card member( one world sapphire), as far as I am aware BA offers avios as compensation, what can I expect from finnair?
Any tips how to make this 12 hour flight more bearable without a working INflight entertainment system?
Thanks in advance!
FINNAIR INFO: Dear Finnair customer,
unfortunately the in-flight entertainment system is not available in economy class on your flight AY082 Singapore Changi - Helsinki 22.08.2012 due to technical reasons. We are sincerely sorry for the inconvenience this may cause you. Kind regards, Finnair Customer Service
I am a BA executive silver card member( one world sapphire), as far as I am aware BA offers avios as compensation, what can I expect from finnair?
Any tips how to make this 12 hour flight more bearable without a working INflight entertainment system?
Thanks in advance!
Aug 21, 2012, 9:26 am
#2
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Unfortunately I wouldn't hold my breath for any compensation..just take your own laptop/ipad/book whatever to keep you entertained...luckily the AY IFE is not very special anyway...the content is quite limited and most of the stuff is old. (No personal experience with the coach IFE but I'd be surprised if it's any better than the J one I'm referring to).
Aug 21, 2012, 9:46 am
#3
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
So it sounds like AY81 tonight and AY82 tomorrow is one of these old crap ex-AF A340s.
Really, really embarrasing. That kind of waste should lie in Mojave desert.
But hey, You got really good customer service, they let You know before Your trip that they offering crap tomorrow and their product is not competitive.
Really, really embarrasing. That kind of waste should lie in Mojave desert.
But hey, You got really good customer service, they let You know before Your trip that they offering crap tomorrow and their product is not competitive.
Aug 21, 2012, 9:46 am
#4
Join Date: Dec 2005
Location: Finland
Programs: Almost anything with six to twelve steps...
Posts: 1,033
NoWindowSeat has it right. Were you an AY Gold or Plat and flying in J, you might have some hope of compensation. Being Y and BA means you have none.
Though it must be said that even on BA there'd be very little chance of compensation for AY card holders.
Cheers,
T.
Though it must be said that even on BA there'd be very little chance of compensation for AY card holders.
Cheers,
T.
Aug 21, 2012, 9:56 am
#5
Join Date: Dec 2005
Location: Finland
Programs: Almost anything with six to twelve steps...
Posts: 1,033
So it sounds like AY81 tonight and AY82 tomorrow is one of these old crap ex-AF A340s.
Really, really embarrasing. That kind of waste should lie in Mojave desert.
But hey, You got really good customer service, they let You know before Your trip that they offering crap tomorrow and their product is not competitive.
Really, really embarrasing. That kind of waste should lie in Mojave desert.
But hey, You got really good customer service, they let You know before Your trip that they offering crap tomorrow and their product is not competitive.
Cheers,
T.
Aug 21, 2012, 10:05 am
#6
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Aug 21, 2012, 2:40 pm
#7
Join Date: Aug 2011
Location: HEL, Finland
Programs: AY Emerald
Posts: 188
This is more of less "normal" for ex-AF birds, unfortunately.
Aug 23, 2012, 11:05 am
#9
Original Poster
Join Date: Dec 2010
Location: Washington DC, USA / London, UK
Programs: BA Gold, VS, LH, Sixt Platinum
Posts: 43
To my surprise Finnair offered all customers in Y a 20 euro voucher which could be spent on board or in Helsinki in the duty free shop!
Apparently they also offered this to all the outbound passengers as the majority of the onboard duty free goods were already taken!
Anyhow - a very pleasant surprise!
Apparently they also offered this to all the outbound passengers as the majority of the onboard duty free goods were already taken!
Anyhow - a very pleasant surprise!
Aug 23, 2012, 1:51 pm
#10
Join Date: Dec 2005
Location: Finland
Programs: Almost anything with six to twelve steps...
Posts: 1,033
To my surprise Finnair offered all customers in Y a 20 euro voucher which could be spent on board or in Helsinki in the duty free shop!
Apparently they also offered this to all the outbound passengers as the majority of the onboard duty free goods were already taken!
Anyhow - a very pleasant surprise!
Apparently they also offered this to all the outbound passengers as the majority of the onboard duty free goods were already taken!
Anyhow - a very pleasant surprise!
Good for you - and good for Finnair for doing the right thing.
Cheers,
T.
Nov 15, 2012, 10:01 am
#11
Join Date: Sep 2009
Posts: 40
From what I can glean it is the ex AF A340 that has the regular problem with faulty IFE and particularly the HEL- SIN route. Is that correct or is it among all the A340s?
Does anyone know if Finnair have fixed the problem or is it just hit and miss?
Is it such a difficult thing to fix permanently? It is a recurrent complaint in various fora.
Does anyone know if Finnair have fixed the problem or is it just hit and miss?
Is it such a difficult thing to fix permanently? It is a recurrent complaint in various fora.
Nov 16, 2012, 12:04 am
#12
Company Representative - Finnair
Join Date: Nov 2012
Programs: Finnair Plus
Posts: 19
Dear Cosmos57,
We have some challenges on the "old" 340's you are referring to. The challenges of this aircraft are well noted by our service directors.
Unfortunately we don't know which specific aircraft will be on certain routes in January. And there can always be last minute changes on the aircrafts due to different situations.
Unfortunately we cannot promise you that this aircraft will not operate on this route, but I can assure you we do everything we can to ensure the comfort of our customers. These aircrafts have gone through a major maintenance and repair process. We hope that the travelling experience of our customers has improved due to these changes.
Best Regards,
FinnairPlusrep
We have some challenges on the "old" 340's you are referring to. The challenges of this aircraft are well noted by our service directors.
Unfortunately we don't know which specific aircraft will be on certain routes in January. And there can always be last minute changes on the aircrafts due to different situations.
Unfortunately we cannot promise you that this aircraft will not operate on this route, but I can assure you we do everything we can to ensure the comfort of our customers. These aircrafts have gone through a major maintenance and repair process. We hope that the travelling experience of our customers has improved due to these changes.
Best Regards,
FinnairPlusrep
From what I can glean it is the ex AF A340 that has the regular problem with faulty IFE and particularly the HEL- SIN route. Is that correct or is it among all the A340s?
Does anyone know if Finnair have fixed the problem or is it just hit and miss?
Is it such a difficult thing to fix permanently? It is a recurrent complaint in various fora.
Does anyone know if Finnair have fixed the problem or is it just hit and miss?
Is it such a difficult thing to fix permanently? It is a recurrent complaint in various fora.
Nov 16, 2012, 12:58 am
#13
Join Date: Jan 2005
Location: Tampere
Programs: BA EC Gold, Hilton Diamond
Posts: 3,233
Originally Posted by schmidlin88
Flying sin- hel tomorrow and just received the following e-mail/txt:
FINNAIR INFO: Dear Finnair customer,
unfortunately the in-flight entertainment system is not available in economy class on your flight AY082 Singapore Changi - Helsinki 22.08.2012 due to technical reasons. We are sincerely sorry for the inconvenience this may cause you. Kind regards, Finnair Customer Service
FINNAIR INFO: Dear Finnair customer,
unfortunately the in-flight entertainment system is not available in economy class on your flight AY082 Singapore Changi - Helsinki 22.08.2012 due to technical reasons. We are sincerely sorry for the inconvenience this may cause you. Kind regards, Finnair Customer Service
Originally Posted by NoWindowSeat
Unfortunately I wouldn't hold my breath for any compensation...
cheers,
Henry
Nov 16, 2012, 1:58 am
#14
Join Date: Sep 2009
Posts: 40
Unfortunately we cannot promise you that this aircraft will not operate on this route, but I can assure you we do everything we can to ensure the comfort of our customers. These aircrafts have gone through a major maintenance and repair process. We hope that the travelling experience of our customers has improved due to these changes.
Best Regards,
FinnairPlusrep
Best Regards,
FinnairPlusrep
I am looking forward to this first trip to OZ and will even write a trip report for this forum to (hopefully) let members know how much the experience has improved.
Nov 16, 2012, 2:10 am
#15
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,279