Finland, Finnair, and credit cards - pre 2020 discussion
May 25, 2019, 2:27 am
#916
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
May 25, 2019, 5:16 am
#917
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,784
Amex Finland airline points transfers
Having read US Amex and its competitors transfer instantly to Flying Blue, I called Amex Finland on Thursday to verify the website information "5 business days" for all programs. I was told transfer time for all programs is 5 biz days. So I decided to test it out. I instigated a transfer to not only Finnair and Flying Blue, but also BA, SAS and Delta. Here's what happened.
Transfers executed on the self-service portal on Thursday just before 5pm.
Transfers executed on the self-service portal on Thursday just before 5pm.
- Delta: instant transfer
- SAS: next day around noon (Friday)
- Finnair: two days (Saturday)
- BA: two days (Saturday)
- Flying Blue: two days (Saturday)
May 25, 2019, 7:35 am
#918
Join Date: Apr 2017
Location: C2
Posts: 651
I have a friend that signed up before 30.4 and he had the same problem when I heard of him last week. Don't know if he have called CS yet, because normally the points post as soon you use the card once. If the the points don't post I guess you have to call them.
May 25, 2019, 10:29 am
#919
Join Date: Jun 2011
Posts: 230
Is it just me or Finland's AmEx customer service is at the moment, so terrible. Called to update address last month on the only AmEx FI card I am still keeping and it wasnt updated. Bill went to old address. Called again in recently, when I got anther bill diverted back via Posti and the rep was just in a hurry to get me off the phone! Saying it is your job to update your address, we cant do that for you. (Despite telling her I already did once!)
She even went on to tell me she has other things she is doing there that needed to get completed
Maybe these people are just frustrated these day with all the offers they throw out there to get customers and didn't expected the volume of work will increase 
She even went on to tell me she has other things she is doing there that needed to get completed
Maybe these people are just frustrated these day with all the offers they throw out there to get customers and didn't expected the volume of work will increase
May 25, 2019, 6:39 pm
#920
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
Having read US Amex and its competitors transfer instantly to Flying Blue, I called Amex Finland on Thursday to verify the website information "5 business days" for all programs. I was told transfer time for all programs is 5 biz days. So I decided to test it out. I instigated a transfer to not only Finnair and Flying Blue, but also BA, SAS and Delta. Here's what happened.
Transfers executed on the self-service portal on Thursday just before 5pm.
Transfers executed on the self-service portal on Thursday just before 5pm.
- Delta: instant transfer
- SAS: next day around noon (Friday)
- Finnair: two days (Saturday)
- BA: two days (Saturday)
- Flying Blue: two days (Saturday)
May 26, 2019, 10:34 am
#921
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
Having read US Amex and its competitors transfer instantly to Flying Blue, I called Amex Finland on Thursday to verify the website information "5 business days" for all programs. I was told transfer time for all programs is 5 biz days. So I decided to test it out. I instigated a transfer to not only Finnair and Flying Blue, but also BA, SAS and Delta. Here's what happened.
Transfers executed on the self-service portal on Thursday just before 5pm.
Transfers executed on the self-service portal on Thursday just before 5pm.
- Delta: instant transfer
- SAS: next day around noon (Friday)
- Finnair: two days (Saturday)
- BA: two days (Saturday)
- Flying Blue: two days (Saturday)
I've recently tranferred to BA, too, and I believe it took two days in both instances for me, too.
Jun 13, 2019, 12:14 pm
#922
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Slightly off topic, but Amex opens "Lounge on the go" at Vanda (and Kastrup)
The concept is as this: Go to espresso house airside, show your boarding pass and platinum card, get breakfast (05-11) or lunch kit (11-22) for free for yourself and 1 guest.
Valid only once a day (I guess they are aware of ARN/OUL runners
The concept is as this: Go to espresso house airside, show your boarding pass and platinum card, get breakfast (05-11) or lunch kit (11-22) for free for yourself and 1 guest.
Valid only once a day (I guess they are aware of ARN/OUL runners
Jun 13, 2019, 2:01 pm
#923
Join Date: Jun 2018
Location: Helsinki, Finland
Programs: Finnair Platinum, OWE
Posts: 42
Slightly off topic, but Amex opens "Lounge on the go" at Vanda (and Kastrup)
The concept is as this: Go to espresso house airside, show your boarding pass and platinum card, get breakfast (05-11) or lunch kit (11-22) for free for yourself and 1 guest.
Valid only once a day (I guess they are aware of ARN/OUL runners
The concept is as this: Go to espresso house airside, show your boarding pass and platinum card, get breakfast (05-11) or lunch kit (11-22) for free for yourself and 1 guest.
Valid only once a day (I guess they are aware of ARN/OUL runners
Jun 14, 2019, 4:22 am
#924
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Yes, I think so. Message states a date frame of june 13 -- december 31.
Last edited by intuition; Jun 14, 2019 at 4:29 am
Jun 14, 2019, 4:45 am
#925
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Deleted.
Jun 14, 2019, 5:05 am
#926
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Landing in 1 hour at HEL and will check this out
Jun 14, 2019, 7:09 am
#927
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
This companys training seems utter nonsense
Now I know how well businessprocesses are at espressohouse so I know to avoid that brand
first a wait line on 20mins justbecause I saw the staff was clumsy. Then my turn and they had no clue about this benefit. 4 workers and one even said to customer that I need to go for a break now (okay maybe she was allowed that by the book but the way she handled it was far away from my customer service book). I tried to help them out with all rhe info from here and asked them toncheck with manager and finally one went to office for a call, came back yes there is sometging like this but manager could not explain how to do it.
well I was just polite and said nicely okay no harm I can stay without lunch kit but make sure the benefit is ready trainied ASAP since there will come soon more people with same request. they replied maybe next week this thing is clear. I replied again nicely with smile that you will see people asking this and causing queues so better be prepared.
Now I know how well businessprocesses are at espressohouse so I know to avoid that brand
first a wait line on 20mins justbecause I saw the staff was clumsy. Then my turn and they had no clue about this benefit. 4 workers and one even said to customer that I need to go for a break now (okay maybe she was allowed that by the book but the way she handled it was far away from my customer service book). I tried to help them out with all rhe info from here and asked them toncheck with manager and finally one went to office for a call, came back yes there is sometging like this but manager could not explain how to do it.
well I was just polite and said nicely okay no harm I can stay without lunch kit but make sure the benefit is ready trainied ASAP since there will come soon more people with same request. they replied maybe next week this thing is clear. I replied again nicely with smile that you will see people asking this and causing queues so better be prepared.
Jun 16, 2019, 1:58 am
#928
Join Date: Sep 2006
Location: Helsinki, Finland
Programs: BA Gold (OWE), Bonvoy Gold, HH Diamond, PriorityPass, AX Plat
Posts: 526
I visited Espresso House at HEL on Wednesday to pick up my lunch-to-go. At first the staff working the counter had no clue what I was talking about - but then they called their manager who read through the instruction manual. For lunch/dinner we can get a warm drink, a bottle of Novelle (sparkling water with or without flavour) and either a wrap or a salad. We need to pay with our Platinum card - supposedly then the charge is removed by Amex.
As all of the above took so long time I didn't have time to go through the purchase, my AY802 was already showing final boarding - I was the second to last to board. So be ready to spend some time to get the purchase finalized
As all of the above took so long time I didn't have time to go through the purchase, my AY802 was already showing final boarding - I was the second to last to board. So be ready to spend some time to get the purchase finalized
Jun 16, 2019, 6:53 am
#929
Join Date: Apr 2010
Location: Unio Europaea
Programs: BA GGL, AS, Hertz Cirque Présidentielle
Posts: 1,445
If I visit both the Platinum Wing and grab one of those salads/wraps, while flying BA Club Europe next week, I would be pretty overloaded upon arrival. Would probably have to take the stuff to London and eat on the Tube or something.
Truth to be said, I was mainly thinking of trying the perk upon my return, when I would then have the bag as a lunch for my way back home.
Jun 16, 2019, 8:02 am
#930
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
I think rules say only on departure but ymmv. Also, the charge is 2 cents if the internetz is to be believed