It has been 3 weeks - your experience with Fairmont / Accor
Sep 24, 2018, 10:17 am
#76
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Sep 24, 2018, 8:42 pm
#77
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
I stayed at the Fairmont Miramar in Santa Monica this past weekend. They have already begun rebranding here - in particular, the in-room water bottles and anything else that is branded with the hotel logo now calls it "The Miramar", with no mention of the Fairmont name. I wonder if this is a preview of Le Accor's plans for the Fairmont brand...
Sep 25, 2018, 3:14 am
#78
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
I stayed at the Fairmont Miramar in Santa Monica this past weekend. They have already begun rebranding here - in particular, the in-room water bottles and anything else that is branded with the hotel logo now calls it "The Miramar", with no mention of the Fairmont name. I wonder if this is a preview of Le Accor's plans for the Fairmont brand...
Sep 25, 2018, 9:59 am
#79
Join Date: Aug 2015
Posts: 324
This only works with some of the properties. You can't use it with SF or SJ for example. "I'm staying at The San Jose" doesn't sound right.
Sep 25, 2018, 11:23 am
#80
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
With the Fairmont's that I'm most familiar with, they are predominately referred to by their non-city, heritage name anyway. Nobody says they're going to stay at the Fairmont Quebec; it's the Chateau Frontenac, or sometimes Fairmont le Chateau Frontenac, but always "Chateau Frontenac". Or, they're staying at the Royal York Hotel, not the Fairmont Toronto. You could probably say the same about nearly every Canadian Fairmont property. Same with a lot of their historic properties around the world... The Savoy, Le Montreux Palace, The Plaza, etc. It's probably more the newer properties that may be more recognized by the Fairmont identifier in the name. With many of the historic Canadian hotels, you can still see the branding of the old Canadian Pacific name, as the CP name and logo are often carved into the stonework (and in the case of Banff Springs, I'd be surprised if they were even allowed to remove that, since it's designated as a National Historic Site).
Sep 25, 2018, 6:58 pm
#81
Join Date: Aug 2017
Location: Montreal
Programs: Bonvoy Platinum, Hilton Honors Gold, Accor Gold, AMEX FHR
Posts: 81
I stayed at the Fairmont Miramar in Santa Monica this past weekend. They have already begun rebranding here - in particular, the in-room water bottles and anything else that is branded with the hotel logo now calls it "The Miramar", with no mention of the Fairmont name. I wonder if this is a preview of Le Accor's plans for the Fairmont brand...
Sep 28, 2018, 1:39 am
#82
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
While my stay at the Fairmont The Palm was quite satisfactory, LeClub is not. I’m missing the nights and the points on my profile. Any suggestions as to how to proceed?
Should I message my contact at the Moncton Center (that helped me with the transition already) or should I take the chance and try and write LeClub support and expect an answer not before the next decade?
Should I message my contact at the Moncton Center (that helped me with the transition already) or should I take the chance and try and write LeClub support and expect an answer not before the next decade?
Sep 28, 2018, 5:06 am
#83
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,698
Well in Le Club, it is the hotel that approves and posts the points. So CS contacts the hotel for them to credit the points. I do not know for Fairmont hotels, did their IT integrates this feature from Accor or not ? I think you are best served first contacting the Moncton Center and follow up with Le Club if Moncton can not help.
Oct 7, 2018, 7:57 am
#84
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
While my stay at the Fairmont The Palm was quite satisfactory, LeClub is not. I’m missing the nights and the points on my profile. Any suggestions as to how to proceed?
Should I message my contact at the Moncton Center (that helped me with the transition already) or should I take the chance and try and write LeClub support and expect an answer not before the next decade?
Should I message my contact at the Moncton Center (that helped me with the transition already) or should I take the chance and try and write LeClub support and expect an answer not before the next decade?
I have always contacted the hotel directly by email in order to resolve missing points and nights, because it is the hotel that posts the points and nights. In my experience, this has always been resolved promptly, and in a satisfactory manner. On a couple of occassions, the hotel has also thrown in some unexpected bonus courtesy points.
That being said, perhaps Fairmont are not yet connected to the system, because I, myself, am still waiting for points and nights to be posted from the Fairmont Nanjing from a few days ago. Perhaps try contacting the hotel first, and if that doesn't help, try reaching out to Moncton.
Oct 8, 2018, 6:33 am
#85
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
Hi Nick Art,
I have always contacted the hotel directly by email in order to resolve missing points and nights, because it is the hotel that posts the points and nights. In my experience, this has always been resolved promptly, and in a satisfactory manner. On a couple of occassions, the hotel has also thrown in some unexpected bonus courtesy points.
That being said, perhaps Fairmont are not yet connected to the system, because I, myself, am still waiting for points and nights to be posted from the Fairmont Nanjing from a few days ago. Perhaps try contacting the hotel first, and if that doesn't help, try reaching out to Moncton.
I have always contacted the hotel directly by email in order to resolve missing points and nights, because it is the hotel that posts the points and nights. In my experience, this has always been resolved promptly, and in a satisfactory manner. On a couple of occassions, the hotel has also thrown in some unexpected bonus courtesy points.
That being said, perhaps Fairmont are not yet connected to the system, because I, myself, am still waiting for points and nights to be posted from the Fairmont Nanjing from a few days ago. Perhaps try contacting the hotel first, and if that doesn't help, try reaching out to Moncton.
Oct 13, 2018, 12:10 pm
#86
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
Was upgraded at Hotel Mac (Edmonton) to Gold floor this week. That has never happened before. Not sure if this is cause I have 300+ nights here or the new Platinum status, but I'll take it
Oct 14, 2018, 1:25 am
#87
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
The Accor website expressly states that the Platinum benefits of lounge access and room upgrades are "not applicable to Fairmont Gold", so you got lucky!
Last edited by Maelstrom; Oct 23, 2018 at 8:34 pm
Oct 23, 2018, 9:49 am
#88
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
So the hotel finally came back to me regarding the missing points. As it turns out they have been credited to the person I shared my room with.
And apparently due to the new LeClub rules I'm not even entitled to have the amount of nights credited to my account in this scenario. I mean I understand to some point that they don't want to double credit the points to two accounts, but the amount of nights? I'm being treated as if I've never been to the hotel at all!
Keep in mind that under the old FPC rule both customers that stayed in the same room received the amount of nights credited to their account.
I can't even describe how mad I currently am.
And apparently due to the new LeClub rules I'm not even entitled to have the amount of nights credited to my account in this scenario. I mean I understand to some point that they don't want to double credit the points to two accounts, but the amount of nights? I'm being treated as if I've never been to the hotel at all!
Keep in mind that under the old FPC rule both customers that stayed in the same room received the amount of nights credited to their account.
I can't even describe how mad I currently am.
Oct 23, 2018, 12:07 pm
#89
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
So the hotel finally came back to me regarding the missing points. As it turns out they have been credited to the person I shared my room with.
And apparently due to the new LeClub rules I'm not even entitled to have the amount of nights credited to my account in this scenario. I mean I understand to some point that they don't want to double credit the points to two accounts, but the amount of nights? I'm being treated as if I've never been to the hotel at all!
Keep in mind that under the old FPC rule both customers that stayed in the same room received the amount of nights credited to their account.
I can't even describe how mad I currently am.
And apparently due to the new LeClub rules I'm not even entitled to have the amount of nights credited to my account in this scenario. I mean I understand to some point that they don't want to double credit the points to two accounts, but the amount of nights? I'm being treated as if I've never been to the hotel at all!
Keep in mind that under the old FPC rule both customers that stayed in the same room received the amount of nights credited to their account.
I can't even describe how mad I currently am.
Really? I guess I actually learnt something today.
And I've never heard of a program that gives stay/night credit to multiple accounts, so as mediocre as Le Club Accor is in many ways, this seems like a perfectly reasonable policy.
Oct 23, 2018, 12:12 pm
#90
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
So the hotel finally came back to me regarding the missing points. As it turns out they have been credited to the person I shared my room with.
And apparently due to the new LeClub rules I'm not even entitled to have the amount of nights credited to my account in this scenario. I mean I understand to some point that they don't want to double credit the points to two accounts, but the amount of nights? I'm being treated as if I've never been to the hotel at all!
Keep in mind that under the old FPC rule both customers that stayed in the same room received the amount of nights credited to their account.
I can't even describe how mad I currently am.
And apparently due to the new LeClub rules I'm not even entitled to have the amount of nights credited to my account in this scenario. I mean I understand to some point that they don't want to double credit the points to two accounts, but the amount of nights? I'm being treated as if I've never been to the hotel at all!
Keep in mind that under the old FPC rule both customers that stayed in the same room received the amount of nights credited to their account.
I can't even describe how mad I currently am.
I really don't have a problem with a rule that says a hotel loyalty credit, whether nights, stays or points, should only go to one person. I don't think double-counting should be allowed, if you only paid for one room. I'm surprised to learn that FPC actually allowed that. I could see how something like that could be abused. A group of 4 friends or colleagues could theoretically say there are 4 people staying in their room at check-in on every trip, even if staying alone, and they'd all rack up status 4 times as fast.
Edit - Jasper beat me to the same thought!