painintheuk

In the link you sent, the Asia and Europe hotels are on the right hand side and Singapore is included.

Thanks

Dr. PITUK

Ancien Maestro

Perhaps the hotel changed the name of charged to avoid the $100 statement credit payout. I would address this with Fairmont and/or Amex until you get your statement credit posted.

I would phone the hotel front desk, and naturally the accounting department would follow.

AMRivlin

I made a mistake. Sorry. Call AMEX.

painintheuk

No worries. I'll call them tomorrow and see what happens.

Thanks

Dr. PITUK

Sweetvibes

I have had one stay at fairmont lake Louise and thinking of getting a gift card at fairmont royal york (both particpating properties) to cross the $500 threshold. Does this promo have to be $500 spend at one property only or can it can be total spend across multiple properties indicated above?

Ancien Maestro

I would shoot for $500 spend one shot this late in the game. Just to make sure. Counting on Amex to tabulate cross properties is rolling the dice.

Sweetvibes

Thanks. Unfortunately it won't make sense to aim for the $500 spend now. I guess I will have to let this one go. Nonetheless a fan of Amex's constant promotions

reggie108

walked up to the front desk of a Fairmont on Dec 23, purchased a gift card for $600, Dec 26 received email confirmation of $100 credit. online statement shows charge Dec 24 $600 and credit of $100 on Dec 26. Good Stuff!

Ancien Maestro

Just try and charge the difference by purchasing a gift card. No risk in doing so.

I'm thinking of calling up my local hotel and purchasing a gift card, and picking it up for after the holidays.

fin 645

Has anyone had success in receiving this credit when a stay at one property exceeds $500 but in two parts - prepaid accommodation and onsite spend. I see nothing in the terms that say it has to be one charge, and prepaid charges are specifically allowed. The terms also say to allow up to 8 weeks for the credit to be applied. I have tried talking to Amex, but I am told to wait that 8 weeks although at the same time, I have yet to talk to an agent who really knows anything about the promo. (And in case anyone asks, the card was registered).

Of course I should have read this thread earlier - the gift card route would have worked.

Vaclav

Same here: My $500+ spent on a registered Amex Plat consists of a prepayment + the balance at check out. Amex agents know nothing about this and I was told to wait 6-8 weeks as well.

Ancien Maestro

I received 2 $100 credits and both were posted on the next statement printed. Both credit cards were bonused off of the same stay. I paid with two registered Amex credit cards.

Yul_voyager

I have the same problem. I had a 300$ stay, bought a gift card of 200$ to reach the 500$ but the agent made 2 charges on my CC... However I have a receipt with my room number with more than 500$ on it.
Of course no 100$ credit posted. I called Amex, they said I have to wait 6 weeks after the end of the promo to call back if nothing posted... I answered, I know people who got the credit 2 days after the charge... They answered there is nothing they can do before the end of the 6 weeks but the agent confirmed the charges are eligible and I would have the credit and add a note in the file about that.
So the credit will post eventually, still sucks to wait because a check-in agent was not able to do a single room charge...

painintheuk

It has been 2 weeks since I called. I was told that I would hear back in a few days and while I realize it was the holidays I don't hold out much hope any more. I think that I may be out of luck just because Fairmont Singapore is managed by Raffles. It seems a ridiculous loophole given that Singapore was on the list of hotels in the promotion.

I'll try again next week. My time is getting worth more than the $100 though .

Dr. PITUK

CanuckFlyHigh

got the email:

Your Fairmont vacation is complete – and now your American Express statement credit awaits. Your card will feel a whole lot lighter.

Your $100 (CAD) statement credit from American Express will be applied to a future statement. The statement credit will appear on the Basic Cardmember’s American Express account for the qualifying purchase.