Fairmont President's Club MASTER FAQ

 
Old Aug 23, 11, 11:56 am
  #31  
 
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My experience is a little different with the upgrades. If you book a "moderate" room (this would be an interior view room in San Francisco, or a garden view room in Barbados*) you will be upgraded for free to the standard Fairmont room unless the hotel is sold out. I believe it even states this on the reservation.

Other than that I think Presidents Circle anything will get you the nicest room the the category you booked over the none PC members. My second stay ever at a Fairmont was in Singapore and I had a nice view of Marina Bay, but an otherwise normal room. I was pretty impressed with the PC dedicated check in, free wifi and a nice view for someone who was just a "member".

The Fairmont bed is the same in all the rooms, and for most hotel stays, that is probably the most important thing for me, and the base rooms are nice. Maybe I am just easy to please.

* Glad that one worked out, or I would probably be divorced right now.
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Old Aug 23, 11, 12:38 pm
  #32  
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Originally Posted by qbrain View Post
My experience is a little different with the upgrades. If you book a "moderate" room (this would be an interior view room in San Francisco, or a garden view room in Barbados*) you will be upgraded for free to the standard Fairmont room unless the hotel is sold out. I believe it even states this on the reservation.

Other than that I think Presidents Circle anything will get you the nicest room the the category you booked over the none PC members. My second stay ever at a Fairmont was in Singapore and I had a nice view of Marina Bay, but an otherwise normal room. I was pretty impressed with the PC dedicated check in, free wifi and a nice view for someone who was just a "member".

The Fairmont bed is the same in all the rooms, and for most hotel stays, that is probably the most important thing for me, and the base rooms are nice. Maybe I am just easy to please.

* Glad that one worked out, or I would probably be divorced right now.
You´re right that at some hotels FPC members (even without status) get a comp. upgrade to the next room category (better view etc.), but it´s not a published benefit nor does it happen on a reliable basis, it´s more like "if occupancy is low, and you booked the lowest room category, and there are plenty of nicer rooms available, and the check-in agent is in a good mood, you may get the upgrade"

Btw, "President Circle" is the highest invitation-only status (above Plats) who get upgraded to the best suite available at check-in, you probably meant "President´s Club"
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Old Aug 24, 11, 12:28 am
  #33  
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Originally Posted by qbrain View Post
My experience is a little different with the upgrades. If you book a "moderate" room (this would be an interior view room in San Francisco, or a garden view room in Barbados*) you will be upgraded for free to the standard Fairmont room unless the hotel is sold out. I believe it even states this on the reservation.

Other than that I think Presidents Circle anything will get you the nicest room the the category you booked over the none PC members. My second stay ever at a Fairmont was in Singapore and I had a nice view of Marina Bay, but an otherwise normal room. I was pretty impressed with the PC dedicated check in, free wifi and a nice view for someone who was just a "member".

The Fairmont bed is the same in all the rooms, and for most hotel stays, that is probably the most important thing for me, and the base rooms are nice. Maybe I am just easy to please.

* Glad that one worked out, or I would probably be divorced right now.
Published on the reservation? Not sure about the FPC benefit you speak of.. ime there is no upgrade benefit for FPC members that is specifically published..

Perhaps its a third party reservation benefit.. where you get the next available room category upgrade at check-in.. those are definitely published.. i.e. Visa Luxury Hotel collection, FHR, virtuoso, perfect escapes.. are just a few examples of third party offering an upgrade at check-in.. and you don't have to be an FPC member.. although its free to sign up..
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Old Aug 31, 11, 9:00 am
  #34  
 
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I'll qualify for Premier level in the Presiden't club for the first time this year. Not having received the upgrade certs in year's past to see the Ts&Cs, I had two question about how they work:

1) For the suite upgrade certificate, is that good for an upgrade from a regular room to a suite, or is it only good for an upgrade from a suite to a higher category suite?

2) At properties that are all suites, like the Kea Lani, what upgrade certificate does one use, and if the answer to 1) is that the suite upgrade moves you from a regular room to a suite, what does the suite upgrade get you at the Kea Lani?

Thanks
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Old Aug 31, 11, 12:18 pm
  #35  
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Originally Posted by joshc40 View Post
I'll qualify for Premier level in the Presiden't club for the first time this year. Not having received the upgrade certs in year's past to see the Ts&Cs, I had two question about how they work:

1) For the suite upgrade certificate, is that good for an upgrade from a regular room to a suite, or is it only good for an upgrade from a suite to a higher category suite?

2) At properties that are all suites, like the Kea Lani, what upgrade certificate does one use, and if the answer to 1) is that the suite upgrade moves you from a regular room to a suite, what does the suite upgrade get you at the Kea Lani?

Thanks
1) A suite upgrade cert upgrades you from a Fairmont room (or any room category except a Moderate room) to the "designated suite category", which usually means you´ll be upgraded to a junior or one-bedroom suite, some hotels are more generous than others. See this thread for some examples: http://www.flyertalk.com/forum/fairm...ade-certs.html

2) IIRC you can upgrade from a regular suite to a partial ocean view or ocean view suite using a suite upgrade cert, but I´m sure the regular visitors at that hotel can tell you the current policy (you should find some info in the Kea Lani master thread)
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Old Aug 31, 11, 6:34 pm
  #36  
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Originally Posted by joshc40 View Post
I'll qualify for Premier level in the Presiden't club for the first time this year. Not having received the upgrade certs in year's past to see the Ts&Cs, I had two question about how they work:

1) For the suite upgrade certificate, is that good for an upgrade from a regular room to a suite, or is it only good for an upgrade from a suite to a higher category suite?

2) At properties that are all suites, like the Kea Lani, what upgrade certificate does one use, and if the answer to 1) is that the suite upgrade moves you from a regular room to a suite, what does the suite upgrade get you at the Kea Lani?

Thanks
Originally Posted by Jasper2009 View Post
1) A suite upgrade cert upgrades you from a Fairmont room (or any room category except a Moderate room) to the "designated suite category", which usually means you´ll be upgraded to a junior or one-bedroom suite, some hotels are more generous than others. See this thread for some examples: http://www.flyertalk.com/forum/fairm...ade-certs.html

2) IIRC you can upgrade from a regular suite to a partial ocean view or ocean view suite using a suite upgrade cert, but I´m sure the regular visitors at that hotel can tell you the current policy (you should find some info in the Kea Lani master thread)
1) IIRC you can book a Fairmont room or higher room category (introduced recently, since rules for suite upgrade was from Fairmont room category only) to the hotel's designated suite..

2) ime at Kea Lani you can use your suite upgrade from a Fairmont suite (and may be a higher category suite.. I'm sure you can use a higher category suite to upgrade) to a partial Ocean View Suite.. There was some talk with the hotel and reservations about using the suite upgrade for a higher category than Fairmont for upgrading purposes..

so a nice change from the stalwart, must book a Fairmont category to upgrade to designated hotel suite, from year's past
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Old Sep 1, 11, 8:44 am
  #37  
 
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What is the Platinum kit? Is it going to be mailed home? What about the certificates online? Wouldn't they show up there?

TIA.
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Old Sep 1, 11, 11:41 am
  #38  
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Originally Posted by 5DMarkIIguy View Post
What is the Platinum kit? Is it going to be mailed home? What about the certificates online? Wouldn't they show up there?

TIA.
Yes, you receive a package sent to your address on file containing your membership card, baggage tags, the paper certs, and usually a pretty nice item like a Moleskin. Free night and upgrade certs can usually be redeemed electronically (i.e. you tell FPC to redeem them and they "manually" redeem them), dining certs seem to cause some issues and it´s much easier to just hand the waiter the paper certs (which will show up as redeemed in your profile after a few weeks)
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Old Sep 1, 11, 8:12 pm
  #39  
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Originally Posted by 5DMarkIIguy View Post
What is the Platinum kit? Is it going to be mailed home? What about the certificates online? Wouldn't they show up there?

TIA.
Short answer is.. you will receive both..

I find that the online account is helpful to determine what certificates have been or have not been used..

I've never doubled up trying to redeem online and using paper certs.. but I personally stay above board, and just track certs via the online system..
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Old Sep 1, 11, 9:27 pm
  #40  
 
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Just received my package today. Got the moleskin book, a platinum card, 3 platinum luggage tags, and the certificates.

I will bring the certificates with me to Mayakoba to make sure they are used properly.
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Old Sep 1, 11, 9:29 pm
  #41  
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Originally Posted by makemoretospendmore View Post
Just received my package today. Got the moleskin book, a platinum card, 3 platinum luggage tags, and the certificates.

I will bring the certificates with me to Mayakoba to make sure they are used properly.
Was just at Mayakoba and they redeemed my certificates electronically.. including suite certs, dining certs, mani/pedi certs, local food experience cert..
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Old Sep 2, 11, 5:27 pm
  #42  
 
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And I'm at Mayakoba now, and they've asked for all certs in paper form - so experience may differ :-) Probably a wise call to have the paper certs on band just in case
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Old Sep 2, 11, 7:50 pm
  #43  
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Originally Posted by politico_pk View Post
And I'm at Mayakoba now, and they've asked for all certs in paper form - so experience may differ :-) Probably a wise call to have the paper certs on band just in case
They asked me the same.. I asked if they can redeem them electronically because that way I can keep track.. no problem.. that's how they keep track of cert usage anyways..

Note: You cannot use the paper certs after redeeming electronically. This has been told to me many times..
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Old Sep 3, 11, 3:11 pm
  #44  
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Originally Posted by Ancien Maestro View Post
.... , dining certs, mani/pedi certs, local food experience cert..
These are the same 4 certs used for the various uses?
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Old Sep 3, 11, 5:04 pm
  #45  
 
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Actually, if I understand correctly, it's a combination of regular certs and passion benefit certs - ie, this weekend I used the passion certs local dining experience, pedi for my wife, $25 off massage for me, plus the regular certs suite upgrade and 4x$25 dining/spa credits.
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