need one qualifying stay before 7/1
Jun 14, 2018, 2:58 pm
#16
Join Date: May 2003
Posts: 6,359
Quick question: Last year I booked 2 rooms on the same night from the same FPC acct for a single night stay at Fairmont SF. This posted as 2 Qualifying stays. Is this standard or did I luck out and it shouldn't have happened? In most other hotel programs (SPG excluded), this would have posted as a single Qualified stay rather than as 2 stays. Need to know for this current "Stay 2" FPC promo. If I can book 2 rooms on the same night and have them both count as Qualifying, this will save me from having to book and checkin for a second stay I don't need later this month. Thanks in advance if anybody knows the answer!!
Jun 14, 2018, 3:43 pm
#17
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
Quick question: Last year I booked 2 rooms on the same night from the same FPC acct for a single night stay at Fairmont SF. This posted as 2 Qualifying stays. Is this standard or did I luck out and it shouldn't have happened? In most other hotel programs (SPG excluded), this would have posted as a single Qualified stay rather than as 2 stays. Need to know for this current "Stay 2" FPC promo. If I can book 2 rooms on the same night and have them both count as Qualifying, this will save me from having to book and checkin for a second stay I don't need later this month. Thanks in advance if anybody knows the answer!!
Jun 29, 2018, 11:00 am
#18
Join Date: Jun 2012
Posts: 493
Doing a "mattress run" at the Fairmont Chicago right now... to get the extra round of bonuses with 2 stays... sad to see the end of the Fairmont card program.... It's been fun while it lasted.
Jul 2, 2018, 12:30 am
#19
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
It's TOO LATE 
!
!
Jul 2, 2018, 3:43 am
#20
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,585
WEB site issue?
Logged into my profile on July 1 after my one night stay in Montreal. The (error) message says WEB site is been re-configured for Accor. Excuse me? Accor had months to prepare for a smooth transition. Why LM? Slightly better results by calling the Plat desk to book my free night rewards. The new certs haven't been loaded yet - but - I was told they would be by July 12.
Jul 3, 2018, 10:25 am
#21
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
Anyone receive these certificates? I saw online that if you didn't, you should email [email protected] with details... did so and awaiting a response
Jul 8, 2018, 6:28 pm
#22
Join Date: Jun 2012
Posts: 493
Anyone receive these certificates? I saw online that if you didn't, you should email [email protected] with details... did so and awaiting a response
Jul 8, 2018, 7:47 pm
#23
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
You could also try calling the North American CS #; if you're lucky you'll be connected with the former Fairmont agents in Moncton who know what they're doing.
Jul 9, 2018, 3:15 pm
#24
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,585
yes
I did get my certs - earlier than I expected.
Logged on a couple of days ago and - much to my surprise - it was back to the FPC log in and the certs were all there. Quicker than a bunny, called Moncton & booked my 2nd free nights @ The Savoy!
Logged on a couple of days ago and - much to my surprise - it was back to the FPC log in and the certs were all there. Quicker than a bunny, called Moncton & booked my 2nd free nights @ The Savoy!
Jul 15, 2018, 10:33 am
#25
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I am also missing my certs. I had 2 stays at Fairmont Singapore in Jan and Feb. The second one didn't post on its own, so I called Fairmont to have it added, and it did post. However, it disappeared in the merge. I reached out to Guest Relations Mgr in SIN and she is getting it fixed for me.
Jul 16, 2018, 11:55 am
#26
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
Reached out, told that one of my stays was not qualifying. Frustrating since when I booked it, I confirmed that it was. Bittersweet departure for what has become of a once great hotel chain and program...
Jul 18, 2018, 7:51 am
#27
Join Date: Oct 2008
Posts: 5
Is it just the bonus certs just the base ones (ie. 1 night, 2 suite, 2 room, 4 dining)? or is it also supposed to include the platinum benefit ones as well?
Jul 18, 2018, 10:24 am
#28
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
Jul 25, 2018, 8:13 am
#29
Join Date: Jan 2010
Location: YYC
Programs: Aeroplan E50K, Marriott Titanium/Lifetime Platinum, Accor Diamond
Posts: 274
Last week I checked my Fairmont profile and it was only showing 1 of the 2 stays that I had prior to the end of June and of course no bonus certs. I checked again and it is now showing both stays but no certs. I had to call into the Plat line to book an upcoming trip to Mayakoba so I enquired as to why they hadn't posted and was told it was completely out of their hands and she had to transfer me to Accor. Shortly thereafter, I get a pre-recorded message saying that the wait time will be over 30 mins. Things to look forward to post merger! I don't think I have ever had to wait more than a minute when calling Fairmont. Needless to say I wasn't going to wait on the line for who knows how long so hopefully they rectify the issue themselves
Jul 26, 2018, 7:42 am
#30
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I am also missing my certs. I had 2 stays at Fairmont Singapore in Jan and Feb. The second one didn't post on its own, so I called Fairmont to have it added, and it did post. However, it disappeared in the merge. I reached out to Guest Relations Mgr in SIN and she is getting it fixed for me.