Redeemed suite upgrade cert, reservation not updated?

 
Old Oct 30, 15, 6:57 pm
  #1  
Original Poster
 
Join Date: May 2012
Posts: 399
Redeemed suite upgrade cert, reservation not updated?

Hi all,
I redeemed a suite upgrade cert today for a stay next year, but the reservation details when I pull the res online still shows the original room booked.

Is this normal? I cannot recall from past cert use.

Thanks,
pickles1107 is offline  
Old Oct 30, 15, 7:32 pm
  #2  
Moderator: Le Club Accorhotels
 
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,490
Originally Posted by pickles1107 View Post
Hi all,
I redeemed a suite upgrade cert today for a stay next year, but the reservation details when I pull the res online still shows the original room booked.

Is this normal? I cannot recall from past cert use.

Thanks,
That's quite common IME. The Fairmont IT system is far from perfect.

Sometimes the res is updated, sometimes it isn't.
Sometimes I get an e-mail showing the upgraded room/suite category, sometimes I don't.

If you want to be 100% sure, I'd suggest sending the hotel an e-mail.
Jasper2009 is offline  
Old Oct 30, 15, 8:41 pm
  #3  
Suspended
 
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,285
Originally Posted by Jasper2009 View Post
That's quite common IME. The Fairmont IT system is far from perfect.

Sometimes the res is updated, sometimes it isn't.
Sometimes I get an e-mail showing the upgraded room/suite category, sometimes I don't.

If you want to be 100% sure, I'd suggest sending the hotel an e-mail.
Or calling Fairmont.

It's 50/50 for me. Sometimes it shows up, sometimes it doesn't.
superangrypenguin is offline  
Old Oct 30, 15, 9:08 pm
  #4  
 
Join Date: Jan 2011
Location: YYZ
Programs: TK*G, AC Aeroplan, Fairmont Platinum, Starwood Gold, Nexus/GE, Hertz #1 Gold
Posts: 1,673
I haven't had a reservation show the upgraded room online in a few years. If you call in and explain your concern, they will agree it's a known problem and send you a confirmation by e-mail that shows the upgrade.
CanadaDH is offline  
Old Oct 31, 15, 5:51 am
  #5  
Original Poster
 
Join Date: May 2012
Posts: 399
Thanks all!
pickles1107 is offline  
Old Nov 2, 15, 2:29 pm
  #6  
 
Join Date: Mar 2015
Location: Canada
Programs: A3*G, Fairmont Pl, Accor Pl, SPG Platinum, Marriott Platinum, Amex Platinum
Posts: 182
I can confirm that this happened to me last week. Upgraded to a suite with a certificate but online registrations was still showing normal room. Called in and was assured that I was booked in a suite.

Got my early arrival e-mail today showing confirmation in a suite.
codesinvan is offline  
Old Nov 7, 15, 10:13 pm
  #7  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite; WoH Dis
Posts: 49,437
I've never had upgrades show up online, but they're always there when we check in.
mahasamatman is offline  

Thread Tools
Search this Thread