3 future reservations disappeared from My Reservations

 
Old Aug 24, 15, 11:58 am
  #1  
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3 future reservations disappeared from My Reservations

I have 3 future reservations at SJ/NB that disappeared from My Reservations. Has anyone experienced this in the past? Any thoughts on why it occurred? I didn't change anything about those reservations
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Old Aug 24, 15, 12:23 pm
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Originally Posted by bmvaughn View Post
I have 3 future reservations at SJ/NB that disappeared from My Reservations. Has anyone experienced this in the past? Any thoughts on why it occurred? I didn't change anything about those reservations
Mine are gone too, but appear intact when i check one by one with the confirmation number.

Last edited by smokinmike; Aug 24, 15 at 12:24 pm Reason: grammar
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Old Aug 24, 15, 12:25 pm
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1 of my 4 future reservations remain. 2 were personal, 2 were work. Seems odd, I can't find any pattern on the 3 that disappeared.
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Old Aug 24, 15, 2:43 pm
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I saw some website maintanance message over the weekend, maybe that's why.

My reservations disappeared too - and while one of them is searchable by confirmation number, the other one says "no records found" when searching it also which is worrying. Will be calling them about it.
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Old Aug 24, 15, 5:59 pm
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I can't even log into my account right now. Definitely something strange going on with their website right now.
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Old Aug 24, 15, 5:59 pm
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They tweeted back to me...

We are aware of the issue you are experiencing with http://Fairmont.com and our technical team is working diligently to have this resolved as soon as possible.
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Old Aug 24, 15, 7:39 pm
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I managed to log in, and I'm only seeing 2 of my upcoming 5 reservations. The FPC line said they did a system update on Sunday and it's been causing problems ever since, but insisted that the reservations are still intact.

It also seems to be affecting my reservations with Swissotel, which the rep confirmed is related, since all 3 FRHI brands use the same systems.
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Old Aug 24, 15, 8:36 pm
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Originally Posted by CanadaDH View Post
I managed to log in, and I'm only seeing 2 of my upcoming 5 reservations. The FPC line said they did a system update on Sunday and it's been causing problems ever since, but insisted that the reservations are still intact.

It also seems to be affecting my reservations with Swissotel, which the rep confirmed is related, since all 3 FRHI brands use the same systems.
Did your call resolve the issues? Meaning do all of your 5 now show?
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Old Aug 24, 15, 8:53 pm
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Originally Posted by bmvaughn View Post
Did your call resolve the issues? Meaning do all of your 5 now show?
No, they still don't show up online. All she could do was apologize for the systems problem but assured me that the reservations were still visible to her in their internal systems. She was also surprised that the system even let me in at all, since many people calling had been complaining they couldn't even log in.

Since they're obviously aware of the problem, which has been dragging on for more than a day, they might consider putting up a notice on their website letting people know.
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Old Aug 24, 15, 8:56 pm
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Both of our reservations have gone MIA, too.
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Old Aug 24, 15, 9:53 pm
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I wouldn't worry too much.

As much as I like Fairmont, their IT system is absolutely terrible. Especially if you have a confirmation e-mail or similar, I wouldn't worry.
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Old Aug 24, 15, 10:25 pm
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I don't usually follow this board. But this happens to me at least twice a year. It's no biggie...
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Old Aug 27, 15, 3:43 pm
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3 days later.. reservations are still missing..
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Old Aug 27, 15, 5:01 pm
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Yup, same here. Maybe the monkey running the 1970s IT system is on vacation.

(I wonder whether the IT back office looks something like this).
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Old Aug 27, 15, 8:47 pm
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Originally Posted by Jasper2009 View Post
Yup, same here. Maybe the monkey running the 1970s IT system is on vacation.

(I wonder whether the IT back office looks something like this).
I see the AC IT morons have now gotten a new job at Fairmont
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