Certificates not usable on third-party bookings?

 
Old Feb 19, 15, 12:12 pm
  #1  
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Certificates not usable on third-party bookings?

Has anyone experienced this before? I booked on Orbitz (for cashback!) for the first time and they are saying I can't use a certificate. The T&C aren't clear but I paid the same rate...

"Certificates are not eligible for redemption on travel-industry rates, airline crew rates, travel agent rates,tour group escort stays, packages and promotions."

I read this to say "travel agent rates" as in special low-cost rates for agents, not rates booked through TAs. I've used AMEX before with no issue!
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Old Feb 19, 15, 12:40 pm
  #2  
 
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Originally Posted by mikeyyz View Post
Has anyone experienced this before? I booked on Orbitz (for cashback!) for the first time and they are saying I can't use a certificate. The T&C aren't clear but I paid the same rate...

"Certificates are not eligible for redemption on travel-industry rates, airline crew rates, travel agent rates,tour group escort stays, packages and promotions."

I read this to say "travel agent rates" as in special low-cost rates for agents, not rates booked through TAs. I've used AMEX before with no issue!
I have not had any issues using upgrade certs on third party bookings having booked on expedia and also through Air Canada vacations as a packaged flight + hotel deal
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Old Feb 19, 15, 7:47 pm
  #3  
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Originally Posted by mikeyyz View Post
they are saying I can't use a certificate.
Who is "they"?
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