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-   -   Certificates not usable on third-party bookings? (https://www.flyertalk.com/forum/fairmont-fairmont-presidents-club/1656370-certificates-not-usable-third-party-bookings.html)

mikeyyz Feb 19, 2015 12:12 pm
Certificates not usable on third-party bookings?
 
Has anyone experienced this before? I booked on Orbitz (for cashback!) for the first time and they are saying I can't use a certificate. The T&C aren't clear but I paid the same rate...

"Certificates are not eligible for redemption on travel-industry rates, airline crew rates, travel agent rates,tour group escort stays, packages and promotions."

I read this to say "travel agent rates" as in special low-cost rates for agents, not rates booked through TAs. I've used AMEX before with no issue!

habshabs444 Feb 19, 2015 12:40 pm
Originally Posted by mikeyyz (Post 24379763)
Has anyone experienced this before? I booked on Orbitz (for cashback!) for the first time and they are saying I can't use a certificate. The T&C aren't clear but I paid the same rate...

"Certificates are not eligible for redemption on travel-industry rates, airline crew rates, travel agent rates,tour group escort stays, packages and promotions."

I read this to say "travel agent rates" as in special low-cost rates for agents, not rates booked through TAs. I've used AMEX before with no issue!
I have not had any issues using upgrade certs on third party bookings having booked on expedia and also through Air Canada vacations as a packaged flight + hotel deal

mahasamatman Feb 19, 2015 7:47 pm
Originally Posted by mikeyyz (Post 24379763)
they are saying I can't use a certificate.
Who is "they"?


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