Room/Suite Upgrade Custom

 
Old Nov 6, 14, 10:53 pm
  #1  
Original Poster
 
Join Date: Feb 2014
Posts: 248
Room/Suite Upgrade Custom

I have both a room and suite upgrade certificate. Just wondering will they normally upgrade you to the next level up (no view to view...) or will they upgrade to a certain level (ie fairmont gold/signature...) regardless of which type of room/suite your booking.

Asking since it might be worth while to book the view/signature room if you can get upgraded to signature/gold vs. getting upgrade to view room if you book the lowest price room. thanks.
phiota is offline  
Old Nov 7, 14, 2:13 am
  #2  
 
Join Date: Jan 2008
Location: YYZ
Programs: Fairmont Plat, 1865 Voyager, SPG Gold, AE, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,322
Originally Posted by phiota View Post
I have both a room and suite upgrade certificate. Just wondering will they normally upgrade you to the next level up (no view to view...) or will they upgrade to a certain level (ie fairmont gold/signature...) regardless of which type of room/suite your booking.

Asking since it might be worth while to book the view/signature room if you can get upgraded to signature/gold vs. getting upgrade to view room if you book the lowest price room. thanks.
I think it varies by hotel. Call in. They can be very helpful. Typically the ug cert will ug you one category. ie - std room to deluxe or resort view to partial ocean view and suite upgrade will upgrade you to suite in same category. eg - resort view room to resort view suite or ocean view room to ocean view suite.
allbrosca is offline  
Old Nov 8, 14, 3:11 pm
  #3  
Moderator: Le Club Accorhotels
 
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,483
Originally Posted by phiota View Post
I have both a room and suite upgrade certificate. Just wondering will they normally upgrade you to the next level up (no view to view...) or will they upgrade to a certain level (ie fairmont gold/signature...) regardless of which type of room/suite your booking.

Asking since it might be worth while to book the view/signature room if you can get upgraded to signature/gold vs. getting upgrade to view room if you book the lowest price room. thanks.
It depends on the property, but generally speaking a suite upgrade will get you an upgrade to the "designated suite upgrade category" - which generally is the lowest suite category (though a few hotels are a bit more generous).

A room upgrade cert generally entitles you to an upgrade to the next room category, excl. suites and Gold rooms. Typical examples would be Fairmont room -> Deluxe room or Fairmont room -> Fairmont View room, but it somewhat depends on the property.
Jasper2009 is offline  
Old Nov 11, 14, 6:07 am
  #4  
 
Join Date: May 2010
Location: YYC
Programs: Aeroplan, FPC Platinum, SPG/Marriott Gold, Radisson Gold Elite, BW Diamond Select
Posts: 291
I just stayed at the CLL and have a reservation at the JPL for next spring and with reference to Jasper2009's comment about different handling by different properties I can confirm the following:

At CLL I wanted a 1 BR Lakeview Suite which would not normally be allowed with a suite upgrade but they agreed to take both a room upgrade AND a suite upgrade certificate to make it happen.

At JPL, again they will only upgrade to a Junior Suite but as a Lakefront Suite was also available for my stay I offered to do the same thing there. They upgraded me to the bigger suite for ONLY the suite upgrade cert.

Both reservations were made through the Platinum Concierge hotline and both required brief holds while the Concierge contacted the properties directly. Obviously, YMMV depending on hotel demand for your dates but this is how it worked for me for November and April (not exactly high season for either property)
Shenanigans is offline  
Old Nov 12, 14, 4:25 pm
  #5  
 
Join Date: Feb 2010
Location: Canada
Programs: Hhonors Diamond, Fairmont Platinum
Posts: 364
Using a room and suite upgrade as well as Amex FHR upgrade I got into an ocean front suite at the Orchid. A stones throw from the water and a huge 1400 square foot room. I never use the platinum concierge as they rarely have any flexibility to go beyond what the program allows. I always contact directly the concierge of the hotel, much better results.
MtlFire is offline  

Thread Tools
Search this Thread