Fairmont extending certificate dates
Mar 4, 2014, 7:40 pm
#46
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
A suite certificate & upgrade certificates extended to April 30/14 today.
Mar 19, 2014, 5:10 pm
#47
Join Date: Sep 2007
Posts: 187
Got them to extend my suite certificate to March 16 (was checking out March 16th). Hotel didnt have any suites left so ended up not using it anyways.
Have another stay 27-30th this month. Tried to extend the suite certificate, but they wouldnt let me. They let me extend the Room Upgrade certificate. Not sure why they'd let me do one but not the other, seems odd.
Have another stay 27-30th this month. Tried to extend the suite certificate, but they wouldnt let me. They let me extend the Room Upgrade certificate. Not sure why they'd let me do one but not the other, seems odd.
Mar 20, 2014, 2:11 pm
#48
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Got them to extend my suite certificate to March 16 (was checking out March 16th). Hotel didnt have any suites left so ended up not using it anyways.
Have another stay 27-30th this month. Tried to extend the suite certificate, but they wouldnt let me. They let me extend the Room Upgrade certificate. Not sure why they'd let me do one but not the other, seems odd.
Have another stay 27-30th this month. Tried to extend the suite certificate, but they wouldnt let me. They let me extend the Room Upgrade certificate. Not sure why they'd let me do one but not the other, seems odd.
Happy to report that my wife's suite upgrade certificate was extended and used. We would not have made the stay without the extension of the suite upgrade. We extend our gratitude to FPC loyalty for valuing our business.
Jun 7, 2014, 10:56 pm
#49
Join Date: Nov 2012
Posts: 595
I've got some certificates expiring at the beginning of next year...is it unrealistic to ask them to extend them until the end of that year?
Jun 8, 2014, 12:01 am
#50
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Yes. If at all, certs are usually only extended just before they expire, and only for another 2-6 weeks. And it's not a guaranteed in any case.
Jun 10, 2014, 1:26 pm
#51
Join Date: Nov 2012
Posts: 595
I figured...it never hurts to ask though, lol
Jun 25, 2014, 2:46 pm
#52
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,585
Want to re-emphasize a key point. Why do you want to extend your certs, when you can give them away? (much better than AP, which removed the option of sharing e-upgrades for all but SE's).
Feb 18, 2015, 7:47 pm
#53
Join Date: Sep 2002
Location: Toronto, ON, Canada
Programs: Hilton Gold, Marriot Gold
Posts: 181
2014 Cert Extension?
Has anyone successfully extended their 2014 certificates?
Feb 23, 2015, 9:52 pm
#55
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,927
I am staying at Chateau Frontenac next weekend, arriving on the 27th until March 2nd. Do you know if I can ask them to use one of my certs expiring on the 28th? Or is it better to send FPC desk an email asking them to do it. Not a huge deal since I usually have an extra one at the end of each year but never hurts to ask.
Feb 23, 2015, 9:53 pm
#56
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
I would ask to extend the cert until the 2nd of March before your stay, just in case...
Feb 24, 2015, 2:26 pm
#57
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
I have a March stay coming up, and called and asked for an extension. They verified I had an upcoming reso, and then applied 2014 cert's to March stay. Great customer service - thanks Fairmont.
Feb 24, 2015, 7:06 pm
#58
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,927
Well, the FPC email team just set a new record (for me) for replying. 3 minutes after my email they confirmed they extended the certificate for my stay. Will echo the poster above: Great customer service (as usual) from Fairmont. Thanks!
Feb 25, 2015, 5:40 pm
#59
Join Date: Jun 2010
Location: YVR
Programs: CX, Marriott
Posts: 54
Thanks to the information on the last few posts, I called FPC today and they gladly extended a 2014 suite cert to my March reservation in Singapore!
Feb 25, 2015, 9:32 pm
#60
Join Date: Jan 2011
Posts: 491
My request to extend certs for a couple of March stays was granted. The customer service is the main reason I try to stay at Fairmont, whenever possible.
Echo... Thanks Fairmont for providing great customer service.
Echo... Thanks Fairmont for providing great customer service.