Fairmont extending certificate dates
#31
Join Date: Feb 2011
Programs: AA PLAT FPC PLAT
Posts: 123
Spoke to someone today, funny that they mentioned how they also check Flyertalk and its mostly rumor and not fact. However, agent was very nice and knowledgeable. Overall I am very happy with FPC lifetime plat
#32
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
l´ll post what I´ve probably posted before: Extending certs isn´t a standard policy. Yes, it does happen under certain circumstances, but it´s not something one should expect.
IME you´d have the best chances of having your certificates extended if:
1) you stay at Fairmont properties somewhat regularly / spend a good chunk of money and/or
2) you had the certificates for less than 1 year and/or
3) you have an upcoming stay booked you want to use the cert for which isn´t too far in the future (i.e. March, possibly early-April) and
4) you´re not known to be an over-entitled PITA
IME you´d have the best chances of having your certificates extended if:
1) you stay at Fairmont properties somewhat regularly / spend a good chunk of money and/or
2) you had the certificates for less than 1 year and/or
3) you have an upcoming stay booked you want to use the cert for which isn´t too far in the future (i.e. March, possibly early-April) and
4) you´re not known to be an over-entitled PITA
#33
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,923
Just to add a data point. I was a late 2013 plat got it in December. Had no problems getting my suite upgrade cert extended for a stay this weekend in Quebec City.
Been very happy with plat customer service so far.
Been very happy with plat customer service so far.
#34
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Glad they extended your certificates. I think its smart for FPC Loyalty to create business, especially at the start of a program year where stays can be a bit light.
I'm ranting about my certificates not being extended, not that I would use them, but just an indication whether my business is appreciated by Fairmont after 11 years. I had my certificates extended last year reading up thread, but in the end, I just let my certificates expire anyways. But as I've said, its a matter of indication of whether my business continues to be appreciated.
Which certificates did you try to extend ?
At your place I would try a HUCA... Try the FPC number listed here https://www.fairmont.com/contact-us/
At your place I would try a HUCA... Try the FPC number listed here https://www.fairmont.com/contact-us/
To FPC, it would be useful to have the Platinum concierge line clearly posted when a member logs into the member profile. It would beat phoning the first toll free number, and asking to be connected to the Platinum desk or FPC loyalty.
#35
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
FPC Loyalty confirmed to me, those elite members whose certificates have been in possession for less than a year, they have authorization to extend. Because I had certificates in possession for a year, and new certificates in my account deposited yesterday, they would not be extending my certificates.
#36
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
This wasn't mentioned by the rep but in the back of my mind and the language used.. 'your new certificates have posted, just use those' would lead me to believe that this is the case.
#37
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
Yes, I thought FPC Loyalty was not truthful about the entire year requirement. I assume though that since I no longer qualify traditionally, and both my wife and I qualify Plat5.. they did not extend the certificate use for my wife and I for this reason. Whether this is unique to us or a criteria system wide, I'm not sure.
This wasn't mentioned by the rep but in the back of my mind and the language used.. 'your new certificates have posted, just use those' would lead me to believe that this is the case.
This wasn't mentioned by the rep but in the back of my mind and the language used.. 'your new certificates have posted, just use those' would lead me to believe that this is the case.
#38
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Thanks, I'll give them a try, quote FlyerTalk and how everyone is getting their certificates extended and see what they say.
#39
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Couple of days ago, there wasn't a reservation on the system within a two month period. So that was the difference as explained to me by FPC Loyalty.
#40
Join Date: May 2007
Location: San Francisco Area
Programs: Hyatt Diamond, SPG Platinum, Fairmont Platinum, ICG Platinum Royal Ambassador, Avis President's Club
Posts: 317
Ours were extended to April 30. There seems to be a lot of agent discretion.
#41
Join Date: Feb 2011
Location: SFO
Programs: AA EXP, Fairmont Lifetime Platinum
Posts: 113
I never called in but my expiring, unused certificates were extended a couple weeks anyway.
#43
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I gave all mine away last year, and I doubt I'll use very many of them this year either - so off they will go
#44
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Did you transfer online, or ask FPC to transfer? These are just some questions unanswered lately that's come up.
Don't forget to select your Passions. Two to choose form this year.
ANNOUNCEMENT: Just checked my profile and my wife's profile, and all outstanding certificates were extended to March 15, 2014. I beleive everyone has two more weeks to burn certs!!!
#45
Join Date: Jan 2010
Location: YYC
Programs: Aeroplan E50K, Marriott Titanium/Lifetime Platinum, Accor Diamond
Posts: 274
I was just able to extend a suite upgrade cert albeit for just a week for an upcoming at the Banff Springs in 3 weeks time without any issues