Fairmont Chase Signature Card
Oct 25, 2017, 3:33 pm
#2266
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Sounds like maybe a data issue... more data still coming in or being input?
Maybe a simple count by Chase of how many qualified and Fairmont counting how many they issued will highlight the gap.
However, if there is still disagreement between Chase and Fairmont as to the qualification rules, that's a whole 'nother story...
Maybe a simple count by Chase of how many qualified and Fairmont counting how many they issued will highlight the gap.
However, if there is still disagreement between Chase and Fairmont as to the qualification rules, that's a whole 'nother story...
I just had a look at the T&C here http://www.fairmont.com/promotions/c...nd-conditions/ and it says:
Anniversary Bonus Night: If your Net Purchases total $12,000 or more annually, on your Anniversary you will receive a certificate ("Certificate") redeemable for one night's stay at any Fairmont hotel or resort worldwide.....
....To be eligible for this bonus offer, your account must be open and not in default at the time of fulfillment.
So that may be their way out if you have closed out your card. I am extrapolating here that they mean the replacement product, be it the CSP or a downgraded card, is the account they are referring to that needs to be open and not in default.
Anniversary Bonus Night: If your Net Purchases total $12,000 or more annually, on your Anniversary you will receive a certificate ("Certificate") redeemable for one night's stay at any Fairmont hotel or resort worldwide.....
....To be eligible for this bonus offer, your account must be open and not in default at the time of fulfillment.
So that may be their way out if you have closed out your card. I am extrapolating here that they mean the replacement product, be it the CSP or a downgraded card, is the account they are referring to that needs to be open and not in default.
Oct 25, 2017, 5:47 pm
#2267
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,000
Chicken and egg scenario
The free night cert works only on the lowest category room. If that's available, you book it and apply the upgrade cert to move to the 2nd lowest category room.
I managed to do this for the first night, but on the 2nd night, there is only availability in the 2nd lowest category room. So if there was availability in the lowest category, I would get the 2nd night in the 2nd lowest category room. So the room I should get is available but it's also not available. (What a chicken and egg scenario. The cat is alive and dead at the same time!)
The rep I spoke to forwarded my case to the hotel for adjudication. I'm surprised there isn't a standard practice for this kind of scenario, which I expect to happen often enough.
I managed to do this for the first night, but on the 2nd night, there is only availability in the 2nd lowest category room. So if there was availability in the lowest category, I would get the 2nd night in the 2nd lowest category room. So the room I should get is available but it's also not available. (What a chicken and egg scenario. The cat is alive and dead at the same time!)
The rep I spoke to forwarded my case to the hotel for adjudication. I'm surprised there isn't a standard practice for this kind of scenario, which I expect to happen often enough.
Oct 25, 2017, 6:19 pm
#2268
FlyerTalk Evangelist
Original Poster
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
The free night cert works only on the lowest category room. If that's available, you book it and apply the upgrade cert to move to the 2nd lowest category room.
I managed to do this for the first night, but on the 2nd night, there is only availability in the 2nd lowest category room. So if there was availability in the lowest category, I would get the 2nd night in the 2nd lowest category room. So the room I should get is available but it's also not available. (What a chicken and egg scenario. The cat is alive and dead at the same time!)
The rep I spoke to forwarded my case to the hotel for adjudication. I'm surprised there isn't a standard practice for this kind of scenario, which I expect to happen often enough.
I managed to do this for the first night, but on the 2nd night, there is only availability in the 2nd lowest category room. So if there was availability in the lowest category, I would get the 2nd night in the 2nd lowest category room. So the room I should get is available but it's also not available. (What a chicken and egg scenario. The cat is alive and dead at the same time!)
The rep I spoke to forwarded my case to the hotel for adjudication. I'm surprised there isn't a standard practice for this kind of scenario, which I expect to happen often enough.
So it's usually not a huge issue except for the handful of properties which rarely show availability for the Fairmont room category (mostly those in the Rocky Mountains)
Oct 26, 2017, 11:40 am
#2269
Join Date: Jun 2012
Posts: 493
I got the certificate for the $12K that is good until Oct next year. It's in my Fairmont area.
Now I would like to cancel the CSP card. I could do a product exchange. I already had a CSP card and don't need 2 of them.
Is my certificate safe if I cancel out the card? Probably won't use it until next summer.
Now I would like to cancel the CSP card. I could do a product exchange. I already had a CSP card and don't need 2 of them.
Is my certificate safe if I cancel out the card? Probably won't use it until next summer.
Oct 26, 2017, 1:56 pm
#2270
Join Date: Apr 2003
Posts: 23
Here is what I received from Chase in response to my inquiry why the night hadn't posted:
Thank you for contacting Chase regarding the complimentary
night certificate for the Chase Sapphire Preferred account
ending in XXXX. I will be happy to review your inquiry.
We apologize for any confusion or inconvenience this has
caused.
After review, we confirmed you spent over $12,000 in net
purchases by August 14, 2017. This qualifies you to
receive the certificate for meeting the $12,000 spend that
you can redeem up to one year after the date we issue it.
Robert, I have asked an Escalation Specialist to review
your request and contact you once the review has been
completed. You can expect a response from us by mail in
ten to fourteen business days.
Thank you for your patience while the review is completed.
Thank you for contacting Chase regarding the complimentary
night certificate for the Chase Sapphire Preferred account
ending in XXXX. I will be happy to review your inquiry.
We apologize for any confusion or inconvenience this has
caused.
After review, we confirmed you spent over $12,000 in net
purchases by August 14, 2017. This qualifies you to
receive the certificate for meeting the $12,000 spend that
you can redeem up to one year after the date we issue it.
Robert, I have asked an Escalation Specialist to review
your request and contact you once the review has been
completed. You can expect a response from us by mail in
ten to fourteen business days.
Thank you for your patience while the review is completed.
Oct 26, 2017, 2:44 pm
#2271
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
No problem, lbotez! Your cert. is safe! Several times I cancelled a Chase card, Fairmont or otherwise, after receiving my annual cert.!
Oct 30, 2017, 10:58 am
#2274
Join Date: Mar 2007
Posts: 8
No one ever got back to me from my call to Chase customer service who was going to escalate it to the Marketing team (who she said had previously worked with Fairmont). I also sent the secure message to Chase and received the escalation email. Nothing so far. Has anyone else gotten anywhere with this who qualified but did not receive the certificates?
Oct 30, 2017, 2:12 pm
#2275
Join Date: Mar 2004
Location: Atl
Posts: 253
i spoke to Fairmont today. They said someone would call me back. I have a bad feeling that if you cancelled the sapphire card you wont get the night even if Chase says you will. In my case I already had a sapphire and didn't need 2
Oct 31, 2017, 9:12 am
#2276
Join Date: Mar 2007
Posts: 8
The odd thing is Chase is assuring us that we qualified and our accounts are all noted as qualified. The Fairmont rep (after basically telling me they no longer were going to be involved) said Chase might have to substitute the night certificate for "points or something to compensate". So it sounds like Chase must somehow bear the cost of these certificates and maybe there is some hope. We also already pay for another Sapphire Preferred card so did not renew this one that converted when the annual fee bill came in (after they already discontinued the Fairmont branded card).
Oct 31, 2017, 10:16 am
#2277
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
The Fairmont rep (after basically telling me they no longer were going to be involved) said Chase might have to substitute the night certificate for "points or something to compensate". So it sounds like Chase must somehow bear the cost of these certificates and maybe there is some hope.
I'm glad I wasn't even close to even the lower qualifying number so I didn't even bother to try and just PC'd to Chase Freedom Unlimited and went on my way collecting Chase URs instead.
Nov 3, 2017, 4:37 pm
#2278
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
CSP Cancellation (converted Fairmont Card)
I requested a pro-rated refund for the annual fee of my Fairmont / CSP card recently. (after I transferred the points from the account)
I received the following communication back through secure message :
Quite customer unfriendly; I have escalated to a supervisor.
We'll see what their next response is.
I received the following communication back through secure message :
"It is a pleasure to assist you with your inquiry about the
annual fee refund on your account.
I would like to confirm that we closed your account ending
in xxxx on October 25, 2017, as you requested. However,
please know that the $95.00 annual fee was last assessed
on June 01, 2017. Since the account was not closed within
30 days of the statement reflecting the annual fee, a
pro-rated is unavailable. I apologize for any
inconvenience caused."
I have never seen this policy before - If you don't close the account within 30 days you forfeit the entire annual fee?annual fee refund on your account.
I would like to confirm that we closed your account ending
in xxxx on October 25, 2017, as you requested. However,
please know that the $95.00 annual fee was last assessed
on June 01, 2017. Since the account was not closed within
30 days of the statement reflecting the annual fee, a
pro-rated is unavailable. I apologize for any
inconvenience caused."
Quite customer unfriendly; I have escalated to a supervisor.
We'll see what their next response is.
Nov 3, 2017, 5:53 pm
#2279
Join Date: Jun 2016
Posts: 2,257
I requested a pro-rated refund for the annual fee of my Fairmont / CSP card recently. (after I transferred the points from the account)
I received the following communication back through secure message :
Quite customer unfriendly; I have escalated to a supervisor.
We'll see what their next response is.
I received the following communication back through secure message :
"It is a pleasure to assist you with your inquiry about the
annual fee refund on your account.
I would like to confirm that we closed your account ending
in xxxx on October 25, 2017, as you requested. However,
please know that the $95.00 annual fee was last assessed
on June 01, 2017. Since the account was not closed within
30 days of the statement reflecting the annual fee, a
pro-rated is unavailable. I apologize for any
inconvenience caused."
I have never seen this policy before - If you don't close the account within 30 days you forfeit the entire annual fee?annual fee refund on your account.
I would like to confirm that we closed your account ending
in xxxx on October 25, 2017, as you requested. However,
please know that the $95.00 annual fee was last assessed
on June 01, 2017. Since the account was not closed within
30 days of the statement reflecting the annual fee, a
pro-rated is unavailable. I apologize for any
inconvenience caused."
Quite customer unfriendly; I have escalated to a supervisor.
We'll see what their next response is.
Cancel within 30 days of AF posting
=> Full refund of AF
Downgrade within 30 days or after 30 days of AF posting
=> Pro-rate AF
Why would you want to cancel it instead of PC-ing it to something else?
Nov 7, 2017, 10:42 pm
#2280
Join Date: Nov 2017
Posts: 1
same runaround from chase
The odd thing is Chase is assuring us that we qualified and our accounts are all noted as qualified. The Fairmont rep (after basically telling me they no longer were going to be involved) said Chase might have to substitute the night certificate for "points or something to compensate". So it sounds like Chase must somehow bear the cost of these certificates and maybe there is some hope. We also already pay for another Sapphire Preferred card so did not renew this one that converted when the annual fee bill came in (after they already discontinued the Fairmont branded card).
Has anyone else who earned the night stay received it, within the past week?