Changed Amex/plat5 account dropped to Club
Apr 19, 2012, 12:49 pm
#1
Original Poster
Join Date: Mar 2011
Location: Toronto
Programs: AC E, *A G, Starwood Platinum, Fairmont Platinum, Porter Points
Posts: 719
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Hi, I did a quick search but thought I'd post here
I recently switched Amex cards (from Aeroplat to Platinum)
Both have the same Plat5 Benefit. I just logged in and noticed that my status has dropped to Club and all profile data is gone
I already selected my benefits a few weeks ago, I hope they arrive...
Anyone experienced this?
Hi, I did a quick search but thought I'd post here
I recently switched Amex cards (from Aeroplat to Platinum)
Both have the same Plat5 Benefit. I just logged in and noticed that my status has dropped to Club and all profile data is gone
I already selected my benefits a few weeks ago, I hope they arrive...
Anyone experienced this?
Apr 20, 2012, 3:49 am
#2
Join Date: Dec 2008
Location: YYZ
Programs: A3*G, AP Basic, FPC Platinum, SPG Gold
Posts: 411
I canceled my AMEX AeroPlat in January to switch it to the AMEX Plat card instead. I have not had a change in my Fairmont status. I'm still Platinum 
I'm sure a quick call to the Plat line with Fairmont will work things out.
I'm sure a quick call to the Plat line with Fairmont will work things out.
Apr 25, 2012, 4:17 pm
#4
Join Date: Jul 2008
Programs: Via Preference Privilege, AC*A, Fairmont Plat, SPG Gold
Posts: 1,334
Same. I held both cards for a few weeks as well before I canceled the Aeroplat. OP did you cancel the Aeroplat than get the Platinum? THey probably have an automated process to send cancellations to Fairmont.
Apr 25, 2012, 8:20 pm
#5
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
This is concerning for me too. I'm switching from the Amex AeroPlat to the regular Platinum. Both offer the Fairmont PLAT5 benefit. I've been holding both cards for the past 6 weeks, but am about to drop one before I end up paying 2 annual fees when I only need the 1 card.
I have 14 nights booked at 3 different properties in June, and I have at least half of my 2012 certs applied to them. I'd hate to see some automatic computer glitch somehow mess those up, and find the rooms reassigned and gone by the time it gets sorted out.
Maybe right after I cancel the surplus card, I'll place a premptive call to the FPC concierge. Perhaps they can add some sort of note in my membership file?
I have 14 nights booked at 3 different properties in June, and I have at least half of my 2012 certs applied to them. I'd hate to see some automatic computer glitch somehow mess those up, and find the rooms reassigned and gone by the time it gets sorted out.
Maybe right after I cancel the surplus card, I'll place a premptive call to the FPC concierge. Perhaps they can add some sort of note in my membership file?
Apr 28, 2012, 12:58 am
#6
Join Date: May 2009
Programs: AC
Posts: 187
How quickly did this happen?
How long a period, if any, were you without the amex plat?
How long a period, if any, were you without the amex plat?
Apr 28, 2012, 3:43 pm
#8
Original Poster
Join Date: Mar 2011
Location: Toronto
Programs: AC E, *A G, Starwood Platinum, Fairmont Platinum, Porter Points
Posts: 719
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I logged in again prior to calling and my status was back to Platinum. Might have been a momentary IT thing
I logged in again prior to calling and my status was back to Platinum. Might have been a momentary IT thing
Apr 28, 2012, 4:22 pm
#9
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
I just finished calling Amex to cancel my AeroPlat card, and I specifically asked about cancellation of benefits. She indicated that Amex does indeed automatically notify all partners, including Fairmont Hotels, of the card cancellation.
However, the Amex rep (Kaylie) was extremely helpful. She immediately called Fairmont Presidents Club and brought them onto the line in a conference call with me, explained to them that I'm still holding the regular Amex Plat, and the FPC rep confirmed that my Fairmont benefits will remain intact and my pending reservations will not be affected.
Sadly, that's the kind of great customer service that you don't see enough of these days.
However, the Amex rep (Kaylie) was extremely helpful. She immediately called Fairmont Presidents Club and brought them onto the line in a conference call with me, explained to them that I'm still holding the regular Amex Plat, and the FPC rep confirmed that my Fairmont benefits will remain intact and my pending reservations will not be affected.
Sadly, that's the kind of great customer service that you don't see enough of these days.