Adam1222

Im not sure why folks are seeming to raise these issues with regards to Brex. But, no, plugging a certain product in no way makes him legally liable or responsible when customers have problems with that product. The same way if you have a problem with a Hyatt or Chase promotion he's not responsible

Blogs, including this one, have been doing marketing masquerading as content for years. It's odd that people only think it's a problem when they have a problem with the service that's being marketed.

JetAway

It depends on the specific relationship he has with the company. And whether he has reason to believe the company's claims are false.

Adam1222

Under agency principles, it would be highly unlikely that a marketer/advertising medium assumes the liability of the principal.
Putting aside that the fact that an individual consumers are having trouble with a product doesn't demonstrate a claim is "false," there is no basis for liability unless a blogger said/posted something they knew to be false.
Again, this is no different than a customer being told a Hyatt or Chase promo is great, or plugging a hotel they got a free stay at, and then a dissatisfied customer blaming the blogger. Should there be better disclosure laws on the divide between marketing and editorial content? For sure. Is a marketer responsible for any problems that an end user uses? No.
And that a specific user is having trouble with a product is hardly the same as lying.

labdoctor

While the Brex posts have dried up for now...the OTT sensationalist clickbait headlines have not.

"Terrifying"

https://onemileatatime.com/united-ai...ngine-failure/

Adam1222

Do ....you think it's not terrifying?
It would be odd if a travel blog did not cover an aircraft incident that is being covered by all news media sources.

labdoctor

The tone of the article is sensationalist, which is Ben's forte. He seems to revel in conflict, misery or danger. I still can't forget his article about a murder in a Hong Kong hotel (and where he was more bothered about what hotels do with the rooms after such incidents).

It would be better to simply report things like this without any embellishment.

Adam1222

I'm sure there are many news sites that might suit your needs and desires better.

Criticism like yours here makes any valid criticism you may have seem more frivolous.

labdoctor

I wouldn't really count OMAAT, which has recently morphed into the Brex Customer Service portal, as a "news site".

Adam1222

yes, that was the point.

Duke787

Yeah his coverage of the UA situation is way over the top and sensationalist. He followed it up with an article talking about how the replacement aircraft was involved in a similar incident on SFO - HNL back in 2018 but then he goes on to stress that he is in NO WAY trying to suggest that the two incident are linked or that the replacement aircraft could be an issue

gpapadop

Stop clicking and making him richer then!

josephstern

You guys are letting the Brex discussion take over here.

Don't forget about the pumping of Ford's booking service.

saaveraward

You can read my Brex comments here:

https://www.flyertalk.com/forum/cred...sn-t-work.html

I also posted them to Ask Lucky. No surprise, they didn't appear.

Certainly not the "easiest" points I've ever earned.

labdoctor

Things must really be getting desperate now that Ben has resorted to Air Pod advertorials...

Maybe the Brex cash has dried up?

https://onemileatatime.com/apple-airpods-pro-review/

bthotugigem05

Writing about the headphones you use while traveling isn’t acceptable for a blog about traveling?