One Mile at a Time [OMaaT] discussions [merged]
#3346
Join Date: Feb 2001
Location: Ann Arbor, Michigan
Programs: Airline Free Agent, Fairmont Lifetime Platinum, Hyatt Globalist, Hilton Honors Diamond
Posts: 3,041
#3347
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,133
The flight attendant's comment not withstanding, it's fairly obvious that that meal is not actually a "lobster roll." Why is Lucky pretending like he doesn't know better?
#3348
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,337
But you're giving AA (and U.S carriers in general) too much credit if you think they'd never market a turd as a golden nugget.
In this case, indeed he was just served the wrong thing and lied to. But I couldn't tell you in honesty that if they presented soggy lobster on two pieces of bread that I'd automatically know I wasn't getting what AA is calling a "Lobster Roll".
#3349
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,133
It is completely obvious to Lucky and everyone else that the meal is not actually a "lobster roll".
But you're giving AA (and U.S carriers in general) too much credit if you think they'd never market a turd as a golden nugget.
In this case, indeed he was just served the wrong thing and lied to. But I couldn't tell you in honesty that if they presented soggy lobster on two pieces of bread that I'd automatically know I wasn't getting what AA is calling a "Lobster Roll".
But you're giving AA (and U.S carriers in general) too much credit if you think they'd never market a turd as a golden nugget.
In this case, indeed he was just served the wrong thing and lied to. But I couldn't tell you in honesty that if they presented soggy lobster on two pieces of bread that I'd automatically know I wasn't getting what AA is calling a "Lobster Roll".
#3350
Join Date: Jul 2011
Location: North America
Posts: 2,265
A random, once a year flier will probably accept that as their lobster roll because they wouldn't know any better or what to do about it after the fact. I'm glad Lucky shamed AA with their nonsense. The meal, the explanation, and the audacity of the flight crew to serve that to a premium cabin customer as a 'lobster roll' is astonishing and should be addressed and corrected. Without public shaming, companies seldom make improvements to their poor behaviors nowadays. I'm sure that joke will never find its way to a premium cabin flier's dinner plate again, hopefully.
#3351
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,133
A random, once a year flier will probably accept that as their lobster roll because they wouldn't know any better or what to do about it after the fact. I'm glad Lucky shamed AA with their nonsense. The meal, the explanation, and the audacity of the flight crew to serve that to a premium cabin customer as a 'lobster roll' is astonishing and should be addressed and corrected. Without public shaming, companies seldom make improvements to their poor behaviors nowadays. I'm sure that joke will never find its way to a premium cabin flier's dinner plate again, hopefully.
#3352
Join Date: Jul 2011
Location: North America
Posts: 2,265
#3355
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,981
Like most of Lucky's reviews, can you truly extrapolate based on one experience?
No trusted restaurant reviewer would base their article on one visit to a restaurant.
I know a flight or a hotel stay is more substantive than one meal at a restaurant, but it's still a fairly anecdotal experience that isn't likely to be 100% representative of what the next consumer of that product should expect.
No trusted restaurant reviewer would base their article on one visit to a restaurant.
I know a flight or a hotel stay is more substantive than one meal at a restaurant, but it's still a fairly anecdotal experience that isn't likely to be 100% representative of what the next consumer of that product should expect.
#3357
Join Date: Jul 2011
Location: North America
Posts: 2,265
#3358
Join Date: Nov 2013
Posts: 4,374
The meal, the explanation, and the audacity of the flight crew to serve that to a premium cabin customer as a 'lobster roll' is astonishing and should be addressed and corrected. Without public shaming, companies seldom make improvements to their poor behaviors nowadays. I'm sure that joke will never find its way to a premium cabin flier's dinner plate again, hopefully.
There's also the dietary/allergen problem: the lobster roll as described on the menu cannot be reasonably expected to contain cheese.
#3359
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,419
Wonder how much the cert he will probably be getting from AA will be for. I hope if he does receive one he will know you can't use it multiple times as he has previously done with a UA cert.