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Delta Grand Okanagan: Good Location, Bad Value

Delta Grand Okanagan: Good Location, Bad Value

Old Jun 21, 22, 4:53 pm
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Join Date: Apr 2010
Location: Vancouver BC
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Delta Grand Okanagan: Good Location, Bad Value

Delta Grand Okanagan Resort and Conference Centre

1 Review | 0% Recommended

Delta Grand Okanagan Resort and Conference Centre

1310 Water St Kelowna, BC CA V1Y 9P3

Delta Grand Okanagan: Good Location, Bad Value (11 Photos)

Delta Grand Okanagan Resort and Conference Centre

Earlier this month, my wife and I took a trip to Kelowna where we stayed at the Delta Grand Okanagan Resort.  While a nice trip overall, the hotel was a weak point: loud, corners-cut all over the place, and mediocre service meant that this was poor value for roughly C$600 per night.

Check In

Check-in was poor.  Despite having booked a King bed room I was told that I had requested a room with 2 Queen beds (unlike a previous hotel review where I did in fact book the wrong room, this time my confirmation showed a King room.)  The agent explained part of the convoluted resort fee that they tack on, but also suggested I speak to other people who could explain their part to me, then attempted to upsell me on a wine tour.  I was then left to find the elevator on my own.

Room

The room layout wasn't bad, even if the decor wasn't to my taste.  On the left was a decent sized desk and empty minifridge, a large tv, and the sofa which was a pull-out.  There was also a smallish window that overlooked the pool and the lake.

Main Room.jpg

View from Room.jpg

To the right was the king bed, another large wall-mounted tv, a built-in luggage space and an armoire with shelves, drawers, and tall space to hang clothes.  Beyond was the large bathroom with a jacuzzi tub, separate shower stall, and a separate make-up/vanity counter.

Bedroom.jpg

Jacuzzi Tub.jpg

Rest of bathroom.jpg

Shelf in bathroom.jpg

The room was comfortable, though it did have, for lack of a better term, cheap industrial hotel cleaner smell, and a smell from a standalone AC unit.

AC Unit.jpg

As I find is often the case, this was tricky to manage—the room was either humid or ice cold.

We slept well in the bed, and I appreciated having working reading lights and outlets on both sides of the bed.  The Jacuzzi tub worked well and was a nice treat.  Having the vanity space also helped make room in the bathroom when getting ready for the day.

The biggest issue was noise.  Given that it was Kelowna in the summer it was a mix of being woken up from people in the hallway at 1:00 am, or kids very excited first thing in the morning.  Ear plugs helped, but again if I am paying C$600 a night, I would prefer to not need ear plugs.

Dining

We ordered room service breakfast; the menu was quite limited, though the food was decent.  Everything was provided in a reasonable amount of time, but came in take-out containers.  I expected this, but it's still a bit disappointing.  It also fills up the trash can in the room quickly, which becomes an issue with housekeeping pared back.

We also ate and the restaurant, Oak + Cru which was nice with some views of the lake, and weather permitting, a patio.  There is a nice selection of options and the expected local wines. 

The weak point to me is the breakfast offering, though if you eat eggs and pork you will be fine.

The staff at the restaurant were probably the best I encountered at the property, generally friendly, proactive and helpful.

Oak and Cru.jpg

Oak and Cru 2.jpg

View Outside restaurant.jpg

Location

The hotel is right on the lake, which has a nice lakefront boardwalk (https://www.tourismkelowna.com/listing/waterfront-boardwalk/1604/), making it easy to go for a walk along the water into Downtown Kelowna. 

Boardwalk1.jpg

It is also a stones-throw to the Kelowna art museum.  There is a casino in the complex I didn't go to, and I didn't see any indoor access (granted I wasn't looking for it.)

Service

The service beyond the restaurant wasn't great.  I noticed after my first day that the average age of the staff was maybe 19?  My guess is they are very reliant on college/university students on summer break to handle the summer rush.  No one was overtly rude, but there was a lot left to be desired.  Check-out was a bit of a mess because no one could confirm the dining credits from the resort fee came off.  (In this case I blame management, tacking on a $20 fee that gets taken off dining, but not as a credit on the bill seems deliberately confusing.)  There were also issues when picking up bags we left at the front desk where no one read how many bags we left.

A nit-picky thing is that my wife had a spa appointment booked at noon the day we were checking out.  I requested a late checkout as a Bonvoy Gold member, and was told I could have the room until noon as they don't permit late checkouts beyond that.  Fair enough, I didn't plan to have a late checkout at all, but it is annoying to not even pretend to try and accomodate the request.

Overall

Overall?  This property charges way too much for what it is.  I am sympathetic to it being a tourist location, but at the same time I got the feeling I was being taken advantage of by the place.  While in a cab back to the airport my wife and I agreed we wouldn't return.

When I got the satisfaction survey emailed I mentioned the noise, service, and poor value proposition and was given 5,000 Bonvoy points without asking, which was a nice gesture, but not enough to make me want to return.

Delta Grand Okanagan: Good Location, Bad Value

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