How to contact Eva Air?
Jul 25, 23, 11:07 pm
#46
Join Date: Mar 2015
Location: YVR
Posts: 1,059
Needing to call EVA to reserve special meal for an infant. Looks like best bet is to call HKG/TYO/MNL hotline? Are these experiences based on selecting English options?
What about calling TPE or NA offices and selecting Mandarin, any suggestions on whether it's any easier getting a hold of an agent?
What about calling TPE or NA offices and selecting Mandarin, any suggestions on whether it's any easier getting a hold of an agent?
Jul 26, 23, 4:00 pm
#47
Join Date: Mar 2023
Posts: 23
I was never able to get through any of the U.S. office, whether using the English line or the Mandarin line. Calling within the first 20 minutes of an office opening (I tried with both Chicago and LA branches) got me on a long wait that eventually ended with a message telling me to call later. Calling after the first 45 minutes of an office opening resulted in outright disconnection.
I was never able to get through the TPE office, either English or Mandarin. The experience wasn't much different from calling the U.S.-based offices. FWIW, I'm fully bilingual in English and Mandarin.
The agents at the Tokyo office answers in Japanese but will converse in English.
I was never able to get through the TPE office, either English or Mandarin. The experience wasn't much different from calling the U.S.-based offices. FWIW, I'm fully bilingual in English and Mandarin.
The agents at the Tokyo office answers in Japanese but will converse in English.
Jul 29, 23, 6:33 am
#48
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 4,548
I was never able to get through any of the U.S. office, whether using the English line or the Mandarin line. Calling within the first 20 minutes of an office opening (I tried with both Chicago and LA branches) got me on a long wait that eventually ended with a message telling me to call later. Calling after the first 45 minutes of an office opening resulted in outright disconnection.
I was never able to get through the TPE office, either English or Mandarin. The experience wasn't much different from calling the U.S.-based offices. FWIW, I'm fully bilingual in English and Mandarin.
The agents at the Tokyo office answers in Japanese but will converse in English.
I was never able to get through the TPE office, either English or Mandarin. The experience wasn't much different from calling the U.S.-based offices. FWIW, I'm fully bilingual in English and Mandarin.
The agents at the Tokyo office answers in Japanese but will converse in English.
Aug 14, 23, 11:33 am
#50
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 4,548
I am fed up too. They suddenly sent me an email changing my flight times by 10 mins and now I cannot do a date change online ( I am going to pay for it ) but its impossible now to get thru to them. I am G with them but now going to look for other options. How is CX PE compared to EVA? Service and fare wise?
Aug 14, 23, 6:27 pm
#51
Join Date: Aug 2023
Posts: 12
Recently went through this. I complained through Star Alliance and EVA ended up calling me a few days later. How you can be a member of Star Alliance and do everything to prevent customers from contacting you is beyond me. It goes against their mission statement.
Aug 14, 23, 6:33 pm
#52
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 4,548
I kept calling Toronto, Vancouver, New York, LA, and even Taiwan. Most of the time, I got cut off saying that everyone is busy. Eventually after a couple of hours of calling I got thru. Once I got thru they were very helpful. It is the getting thru that is the huge issue.
Aug 15, 23, 10:15 am
#53
Join Date: Aug 2001
Posts: 1,316
I am fed up too. They suddenly sent me an email changing my flight times by 10 mins and now I cannot do a date change online ( I am going to pay for it ) but its impossible now to get thru to them. I am G with them but now going to look for other options. How is CX PE compared to EVA? Service and fare wise?
Aug 15, 23, 11:18 am
#54
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 4,548
It wasn't from them directly. It was the usual noreply@amedeus. Added point in that if you are buying a ticket for someone else once you get thru to them they sent you a payment link and you can pay on it and they said then they will not ask for credit card details at check from that person. It is ideal if you are not traveling with the other pax.
Aug 22, 23, 10:54 am
#55
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 4,548
How did you manage to do that?
Sep 17, 23, 8:41 pm
#57
Join Date: Aug 2011
Location: LAX
Programs: A3 *G
Posts: 78
Just to give another data point - my dad caught COVID last week and we decided to cancel his ticket which was booked with my mom's ticket (i.e. same reservation number). I told my mom to call the Taiwan hotline at exactly 8:30am Taiwan time when the service opens and she got put on hold for only 10 minutes before speaking to an agent who quickly took care of splitting the ticket and informing her to apply for the refund online. I had initially warned my mom about long wait times to even speak to an agent but thankfully it never came to that. She did select the Chinese language option, so not sure if that helped expedite the response.
Nov 8, 23, 12:45 am
#59
Join Date: Nov 2023
Posts: 1
I dealt with this back in July - had to ask a simple question and after many, many attempts I never got through. I ended up calling the Taiwan office.
I recommend filling a complaint online with the US Department of Transportation (I can't link since I just made this account, but it's super easy to find, just Google "us dot airline complaint").
I filed one after that July flight and recently got a response from EVA. It was a crappy apology, but it does mean that someone from the US DoT contacted them about it.
I recommend filling a complaint online with the US Department of Transportation (I can't link since I just made this account, but it's super easy to find, just Google "us dot airline complaint").
I filed one after that July flight and recently got a response from EVA. It was a crappy apology, but it does mean that someone from the US DoT contacted them about it.
Nov 28, 23, 8:37 am
#60
Join Date: Jan 2011
Posts: 2,279
As of 28 November, it seems that EVA is basically still unreachable.
I understand the effects of Covid and labor shortages and the such, but for a 5 star airline that takes great pride in their service levels, this is becoming absurd? Anyone have any insights into what is going on and when things can improve? It's so frustrating.
I understand the effects of Covid and labor shortages and the such, but for a 5 star airline that takes great pride in their service levels, this is becoming absurd? Anyone have any insights into what is going on and when things can improve? It's so frustrating.
