Eva Air Adds Booking Service Charge

Old Jul 17, 20, 8:11 pm
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Eva Air Adds Booking Service Charge

For all Tickets issued/reissued on/after 01JUL20:

A new USD $5.00 "Booking Service Charge" per sector will be assessed on all flights ticketed under BR/B7 codes, unless your origin is HKG or a B7 domestic flight. The BSC is a fee assessed by BR for using their reservation system/ticketing portal and for BR being able to help you do any changes/cancellations (versus a third-party issuer, in which case you and the third-party have to figure it out).
  • This BSC is nonrefundable, even in the case of death/illness or any other circumstances.
  • Each time you reissue, an additional BSC will be collected.
  • This BSC is applies to all tickets, including stretcher, extra seats, Mileage Redemptions, Infant Fare tickets, and all free/reduced fare tickets.
  • The BSC will be refunded if you refund your ticket within 24 hours for a booking at least 7 days out, per DOT's rules (USA origin pax only)
  • Should your flight be involuntarily cancelled and the total amount of your ticket is unused, you will be refunded the BSC when you cancel your reservation. However, if your ticket is partially used, you will not be refunded the BSC.
  • The fee will be collected under YR.

Example: I have booked a roundtrip SFO-TPE-SIN-TPE-SFO. The BSC will be a total of USD $20.00/person.

Sounds like a ripoff, just free money for BR!
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Last edited by hayzel7773; Jul 17, 20 at 8:26 pm
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Old Jul 17, 20, 8:58 pm
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Anyone able to share the reasoning and logic behind this patch update?
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Old Jul 17, 20, 9:54 pm
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Originally Posted by scoutiscool View Post
Anyone able to share the reasoning and logic behind this patch update?
They're trying to increase their ancillary revenue stream. They've pretty much hit a wall with profits off the operation at this point. With the per-sector calculation, this BSC could easily cover their call-center/social media CS fees, which means "growth" in profit for investors.
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Old Jul 17, 20, 11:20 pm
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Let's see how soon BR will face DOT's enforcement action.
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Old Jul 19, 20, 9:06 am
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Originally Posted by garykung View Post
Let's see how soon BR will face DOT's enforcement action.
They can add whatever fees they want, they just have to comply with the all in pricing rule, i.e., all fees must be displayed on the initial screen rather than added at checkout. Since this will be part of YR, it will show as part of the fare calculation, and thus comply with the rule.
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Old Jul 19, 20, 2:01 pm
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Originally Posted by Kacee View Post
They can add whatever fees they want, they just have to comply with the all in pricing rule, i.e., all fees must be displayed on the initial screen rather than added at checkout. Since this will be part of YR, it will show as part of the fare calculation, and thus comply with the rule.
How about a fully refundable fare? Is BR going to pocket the BSC when a refund is requested? Also - how about trip-in-vein?
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Old Jul 19, 20, 5:25 pm
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Originally Posted by garykung View Post
How about a fully refundable fare? Is BR going to pocket the BSC when a refund is requested? Also - how about trip-in-vein?
Refundability of a refundable fare is governed by the fare rules. So whatever BR says in the published rules. But typically, when a fare is fully refundable, that includes all associated fees.

And trip in vain is a matter of internal airline policies. Many airlines don't even recognize the concept.

This is a crappy, anti-consumer development. But it doesn't violate DOT rules, any more than LH Group charging 16 Euro to purchase through the GDS does.
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Old Jul 20, 20, 1:40 am
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BR is doing everything they can to get money and I won't be surprised how low they will go. CI may follow suit if people don't complain and give in just like those ridiculous fees for changes and cancellations BR implemented in March 2019, in which CI recently (effective 7/2) just copied.

HKG fare is not touched as Hong Kong authority does not allow you to collect such fee (YQ use to be the case too but HKG finally dropped it in November 2018). Unfortunately, CAA of Taiwan is useless and will do nothing about this.

It's hilarious a full service airline is charging such a fee. It's like we go to a full serviced restaurant and if we order via iPad we get charged for a meal booking fee.
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Old Jul 21, 20, 11:13 am
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Originally Posted by coolfish1103 View Post
BR is doing everything they can to get money and I won't be surprised how low they will go. CI may follow suit if people don't complain and give in just like those ridiculous fees for changes and cancellations BR implemented in March 2019, in which CI recently (effective 7/2) just copied.

HKG fare is not touched as Hong Kong authority does not allow you to collect such fee (YQ use to be the case too but HKG finally dropped it in November 2018). Unfortunately, CAA of Taiwan is useless and will do nothing about this.

It's hilarious a full service airline is charging such a fee. It's like we go to a full serviced restaurant and if we order via iPad we get charged for a meal booking fee.
The CAA could care less about these fees. Their responsibility is the safety and security of flights operating within the national airspace system, not the YQ and YR charges airlines have on their tickets. This would be the same thing as asking the FAA to regulate fees US-based airlines charge.
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Old Jul 21, 20, 11:15 am
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Originally Posted by garykung View Post
How about a fully refundable fare? Is BR going to pocket the BSC when a refund is requested? Also - how about trip-in-vein?
It says BSC is totally non-refundable, no matter the circumstance. They won't even give it back if I book a trip and then die before the day of my flight. The DOT has no regulations against this practice as long as the airline complies with its published contract of carriage/fare rules and it is properly displayed (which It is).
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Old Jul 21, 20, 11:46 am
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Originally Posted by hayzel7773 View Post
The CAA could care less about these fees. Their responsibility is the safety and security of flights operating within the national airspace system, not the YQ and YR charges airlines have on their tickets. This would be the same thing as asking the FAA to regulate fees US-based airlines charge.
Well, there isn't a DOT version of CAA is Taiwan so the airlines are only being overseen by CAA.

As of current, complaints in relations to airlines are actually being sent to FAA if the ticket is purchased directly with airline (if via travel agency it goes to Tourism Bureau).

Obviously if its regarding to a flight to US I'd rather go to DOT or quote EU261 if applicable for a Euro-bound flight.
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Old Jul 30, 20, 8:23 pm
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Originally Posted by coolfish1103 View Post
Well, there isn't a DOT version of CAA is Taiwan so the airlines are only being overseen by CAA.

As of current, complaints in relations to airlines are actually being sent to FAA if the ticket is purchased directly with airline (if via travel agency it goes to Tourism Bureau).

Obviously if its regarding to a flight to US I'd rather go to DOT or quote EU261 if applicable for a Euro-bound flight.
Note that you were mostly correct. As per the Civil Aviation Act Article 55;
Civil air transport enterprise shall notify MOTC through CAA regarding its tariffs for passengers and cargo on international scheduled air routes. For those tariffs on domestic scheduled air routes, shall notify MOTC through CAA to approve the ceiling and bottom tariffs. The same procedure applies in the event of rate changes.
Rules governing the utilization of tariffs, preferential proposals, application procedures for approval, effective day and any other relevant matters shall all be formulated by MOTC. (
Ministry of Transportation and Communication)

I mention the above because the MOTC relies on the tariff when there are disputes. This then brings us back full circle to CAA because the CAA has to approve the tariff. The question is, does the service charge get included in the tariff? Although at the end of the day, I expect BR is expecting us to just accept the charge since it is so small. In fairness, it is reasonable because they have to provide a service and the sale is what covers the cost.
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Old Jul 31, 20, 5:42 pm
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Originally Posted by Transpacificflyer View Post
Note that you were mostly correct. As per the Civil Aviation Act Article 55;
Civil air transport enterprise shall notify MOTC through CAA regarding its tariffs for passengers and cargo on international scheduled air routes. For those tariffs on domestic scheduled air routes, shall notify MOTC through CAA to approve the ceiling and bottom tariffs. The same procedure applies in the event of rate changes.
Rules governing the utilization of tariffs, preferential proposals, application procedures for approval, effective day and any other relevant matters shall all be formulated by MOTC. (
Ministry of Transportation and Communication)

I mention the above because the MOTC relies on the tariff when there are disputes. This then brings us back full circle to CAA because the CAA has to approve the tariff. The question is, does the service charge get included in the tariff? Although at the end of the day, I expect BR is expecting us to just accept the charge since it is so small. In fairness, it is reasonable because they have to provide a service and the sale is what covers the cost.
The CAA only approves the domestic tariff because the domestic fares are still regulated (there are set prices and days that airlines are allowed to increase such as CNY etc.)

International fees only require notification. BR doesn't sell any domestic fares. Only B7 does.
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Old Jul 31, 20, 10:39 pm
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Originally Posted by hayzel7773 View Post
The CAA only approves the domestic tariff because the domestic fares are still regulated (there are set prices and days that airlines are allowed to increase such as CNY etc.)

International fees only require notification. BR doesn't sell any domestic fares. Only B7 does.
Yes, the domestic airfares are more specifically addressed in article 4 & 5 of the Ministry of Transportation and Communications Order JAO-HANG No. 10350149191 of November 24, 2014. However your attention is directed to article 6 which addresses the International tariff.

Article 6: A Civil Air Transport Enterprise shall notify CAA for record of its own full passenger fares decided within the range of the approved ceiling and bottom tariffs, rates of cargo and luggage, and surcharges.It shall come into force on the 30th day starting from the date of filing for record. The same procedure applies in the event of changes.

You will note the key words, approved and surcharges. I don't doubt for a minute that the addition of a new surcharge will be quickly accepted, but I interpret the coolfish comment within this context. Article 4 and 5 sets out the required data that must be submitted along with the public opinion required for the domestic tariff. Although the same data is not required for the International tariff, the international tariff surcharges must still be approved.
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Old Aug 1, 20, 1:08 am
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This does look kind of desperate. So, this amount is only added if using BR website/agent/app but not 3rd party? Do they still pay agents commissions? If yes, how do the commissions compare to this fee?
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