Feb 10, 2020, 12:48 am
Last edit by: hayzel7773
Booking Changes
Flight Changes (All Changes are Indefinite)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
EVA's Web Page on the Situation:
- The airline has suspended all basic category bookings for Y and PE for flights April/May. J continues to offer Basic, Standard, and Up.
- Singapore ticketing/booking office is temporarily closed to protect employees in accordance with guidance from the Singapore Ministry of Manpower.
- Manila Town Office closed indefinitely to comply with the PH Government's Quarantine Order
- NYC Office closed as an abundance of caution.
- Unpublished but BR North America is currently struggling to cope with the influx of requests as well as the PHO of the State of California. Because they are deemed "essential", the airline is able to compel attendance but staff have been taking a heavy amount of leave, which is leaving them severely short-staffed.
- Prior to check-in, Pax must fill out the Health Declaration Form: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html?filter=
- You must confirm at check-in you are symptom free for the last 14 days, and have your temperature taken.
- If you refuse the temperature check or the medical declaration, you will be refused carriage. The refund waiver does not apply in this case; you forfeit the entirety of your ticket.
- Pax found to have falsely declare their medical information are liable to prosecution under the Communicable Disease Act and BR has the right to collect any incurred cost, losses, or damages stemming from you.
- All lounge food items are now pre-packaged ready-to-eat snacks. Ice cream and self-serve removed.
- Shower service, lockers, and computer service is temporarily suspended.
- Lounge times/hours are adjusted to ensure sanitation. Currently, only one lounge is open every day. Hours are also extremely limited.
Flight Changes (All Changes are Indefinite)
- All Hello Kitty services suspended, including the airport check-in and onboard products. Suspension began on April 1st. Flight attendants will no longer wear HK themed items (pins, aprons etc.).
- All Duty Free Cart Sales suspended. Passengers must preorder via the Duty Free website.
- Due to a catering supply chain issue in the UK, no special meals are offered on outbound LHR flights. Only limited tray service will be provided.
- Immediate suspension of all preordering services online for RL/PL/Business.
- Flights under 6-hours: Room Temperature, ready-to-eat snack bags provided to customers of all classes. Only vegetarian special meals are available.
- Flights over 6-hours: Single tray food service provided to customers of all classes. Only medical, religious, vegetarian, and baby special meals are available.
- No paper menus, toiletries, playing cards, or magazines/newspapers provided. Only hand soap is provided in the lavatories. Pens will be available on a limited-request basis.
- Customers are encouraged to wear a mask unless it is meal time. You must supply your own mask, wipes, sanitizer etc. The airline will suspend the distribution of masks on request immediately.
- Passengers are not permitted to:
- Change seats unless instructed to do.
- Congregate around the aircraft. You must remain seated unless you are using the lavatory.
- Use restrooms designated "Crew Only"
- Board if they do not pass the temperature check or they refuse it.
- The PIC has authority to comply your compliance with all guidelines. You are subject to arrest, fine, or imprisonment for violating health guidelines onboard in accordance with the Communicable Disease Act and Civil Aviation Act of Taiwan. There will be no written warning to compel your cooperation, FA's are instructed to issue one verbal warning followed by PIC's determination of force. You will be banned from BR.
- Flight crew and Cabin Crew will don the following PPE for your safety and their safety:
- Goggles (Medical grade)
- Masks (N95 or equivalent with a second surgical mask layer)
- Waterproof Gloves
- Gowns (FA's only)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
- Rebooking ONE time is permitted without a change fee. Fare Difference/Tax may be collected. No changes to routing or RBD permitted.
- Refunds may be requested on rebooked flights, assuming you do not no-show the rebooked flight. "Refund Fee could be waived" (I guess it's their discretion on this)
- If you are identified as a no-show for the original flight (failed to cancel before check-in closed), you are not eligible for the refund waiver. No-show fee cannot be waived if you want to reissue/rebook.
- Refund fee waived; pax booking through BR are advised to submit the refund application online and await their response.
- Pax booking through a travel agency have to cancel/refund via their agency. BR will not touch the ticket period. Calling them is no use and you are just clogging up the already busy phone lines. You need to sort it out with your TA!
EVA's Web Page on the Situation:
- English: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html
- Chinese: https://www.evaair.com/zh-tw/emer/2019-nCoV.html
- Best way to check cancellations might be to check your reservation: https://booking.evaair.com/flyeva/eva/b2c/manage-your-trip/log_in.aspx?lang=en-global
- English: https://www.cdc.gov.tw/En/Bulletin/List/7tUXjTBf6paRvrhEl-mrPg
- Case Distribution English: https://nidss.cdc.gov.tw/en/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Chinese: https://www.cdc.gov.tw/Disease/SubIndex/N6XvFa1YP9CXYdB0kNSA9A
- Case Distribution Chinese: https://nidss.cdc.gov.tw/ch/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Table with current restrictions: https://ifi.immigration.gov.tw/ct.asp?xItem=18577&ctNode=36570&mp=ifi_en
- Chinese: https://www.immigration.gov.tw/5385/7229/7238/
- UDN Diagram of Cases in TW (in Chinese): https://udn.com/newmedia/2020/covid-19-taiwan/?utm_source=udnnews&utm_medium=tab
- Dashboard by Johns Hopkins University: https://gisanddata.maps.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6
- Worldometer: https://www.worldometers.info/coronavirus/
BR Adjusts Service/Schedule Due to Coronavirus Outbreak
Aug 12, 2022, 2:44 pm
#361
Join Date: Mar 2012
Location: SF/OC
Programs: UA GS, Marriott Titanium
Posts: 474
So how did it go? You can always look at a flight on flightaware to get an idea of how it is running using data from the last 2 weeks.
Aug 12, 2022, 4:21 pm
#362
Join Date: Feb 2011
Location: LAX/NYC
Programs: Bonvoy Ambassador, HH G, BR Diamond/*G, BAEC Gold, Hertz PC
Posts: 560
Transfer went fine, load was extremely light but did not get cancelled. What WAS a cluster**** was the transfer process. They let everyone out into the main transfer terminal, and sporadically there is a lady that calls out "international transfers!" Of course we missed it, and we went out with the herd into the main hall where there were hundreds of people filling out some form that was supposed to be prefilled out prior to either transfer or entering the terminal. I spent 15 minutes trying to navigate the form on my phone, and we went to the transfer station and she said I needed the approved QR code. Of which I didn't have. Finally someone came looking for us, and plucked us out, and escorted us to the international transfer line. It was extremely chaotic. Just FYI for anyone going through. Also the EVA transfer lounge was terrible. Some stale food, not refreshed with no showers. After asking the attendant they said we could transfer to a priority pass lounge, which was better, but I totally forgot about the Plaza Premium lounge access I had through Amex which currently, might have been the best available lounge. They do not let you roam the airport freely. But I found it funny since when it's time to leave, they tell you to walk to the gate.
Aug 13, 2022, 1:06 am
#363
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 862
Transfer went fine, load was extremely light but did not get cancelled. What WAS a cluster**** was the transfer process. They let everyone out into the main transfer terminal, and sporadically there is a lady that calls out "international transfers!" Of course we missed it, and we went out with the herd into the main hall where there were hundreds of people filling out some form that was supposed to be prefilled out prior to either transfer or entering the terminal. I spent 15 minutes trying to navigate the form on my phone, and we went to the transfer station and she said I needed the approved QR code. Of which I didn't have. Finally someone came looking for us, and plucked us out, and escorted us to the international transfer line. It was extremely chaotic. Just FYI for anyone going through. Also the EVA transfer lounge was terrible. Some stale food, not refreshed with no showers. After asking the attendant they said we could transfer to a priority pass lounge, which was better, but I totally forgot about the Plaza Premium lounge access I had through Amex which currently, might have been the best available lounge. They do not let you roam the airport freely. But I found it funny since when it's time to leave, they tell you to walk to the gate.
The showers at BR lounges haven’t been operating for the past two years. But I believe you can get some hot food using the QR code (as long as it’s not past 10pm or something). For those with access, Plaza Premium is certainly the best choice for the moment, as the showers are operating and all food are freshly made. Otherwise the Oriental Lounge (opposite side of the big PP) is decent as well. Both are far superior air circulation than BR lounges.
Aug 13, 2022, 11:25 pm
#364
Join Date: Mar 2012
Location: SF/OC
Programs: UA GS, Marriott Titanium
Posts: 474
ARGH! I wanted to do some duty free shopping. Haha
Coming back Narita was such a zoo, I didn't want to stand in the 50 plus people lines. Couldn't believe it was so crowded. TPE was empty.
Agreed. I forgot the name of Oriental Lounge, but that is where we ended up. They at least had a nice selection of a la carte dishes to order off of a menu, and had a more comfortable seating area, but still no self serve drinks etc. By the time I figured out I could get into the Plaza Premium, I only had about 30 minutes left. It's been about 4 years since I've been through TPE, and I remembered Plaza Premium being part of Priority Pass back then, but guess they left, but are now affiliated with Amex?
Coming back Narita was such a zoo, I didn't want to stand in the 50 plus people lines. Couldn't believe it was so crowded. TPE was empty.
So they asked you to not roam freely, but let you walk to the gate on your own? Sounds exactly like what the local pandemic prevention method has been for the past month.
The showers at BR lounges haven’t been operating for the past two years. But I believe you can get some hot food using the QR code (as long as it’s not past 10pm or something). For those with access, Plaza Premium is certainly the best choice for the moment, as the showers are operating and all food are freshly made. Otherwise the Oriental Lounge (opposite side of the big PP) is decent as well. Both are far superior air circulation than BR lounges.
The showers at BR lounges haven’t been operating for the past two years. But I believe you can get some hot food using the QR code (as long as it’s not past 10pm or something). For those with access, Plaza Premium is certainly the best choice for the moment, as the showers are operating and all food are freshly made. Otherwise the Oriental Lounge (opposite side of the big PP) is decent as well. Both are far superior air circulation than BR lounges.
Aug 14, 2022, 1:50 am
#365
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 862
ARGH! I wanted to do some duty free shopping. Haha
Coming back Narita was such a zoo, I didn't want to stand in the 50 plus people lines. Couldn't believe it was so crowded. TPE was empty.
Agreed. I forgot the name of Oriental Lounge, but that is where we ended up. They at least had a nice selection of a la carte dishes to order off of a menu, and had a more comfortable seating area, but still no self serve drinks etc. By the time I figured out I could get into the Plaza Premium, I only had about 30 minutes left. It's been about 4 years since I've been through TPE, and I remembered Plaza Premium being part of Priority Pass back then, but guess they left, but are now affiliated with Amex?
Coming back Narita was such a zoo, I didn't want to stand in the 50 plus people lines. Couldn't believe it was so crowded. TPE was empty.
Agreed. I forgot the name of Oriental Lounge, but that is where we ended up. They at least had a nice selection of a la carte dishes to order off of a menu, and had a more comfortable seating area, but still no self serve drinks etc. By the time I figured out I could get into the Plaza Premium, I only had about 30 minutes left. It's been about 4 years since I've been through TPE, and I remembered Plaza Premium being part of Priority Pass back then, but guess they left, but are now affiliated with Amex?
I’ve never visited Oriental Lounge but heard some good experiences recently (food especially). PP does have some self-serve drinks, both in jugs and cans. Honestly I would prefer someone pouring the drinks if given the option (Covid or not).
Sep 26, 2022, 11:47 pm
#369
Join Date: Jun 2022
Posts: 56
Transfer went fine, load was extremely light but did not get cancelled. What WAS a cluster**** was the transfer process. They let everyone out into the main transfer terminal, and sporadically there is a lady that calls out "international transfers!" Of course we missed it, and we went out with the herd into the main hall where there were hundreds of people filling out some form that was supposed to be prefilled out prior to either transfer or entering the terminal. I spent 15 minutes trying to navigate the form on my phone, and we went to the transfer station and she said I needed the approved QR code. Of which I didn't have. Finally someone came looking for us, and plucked us out, and escorted us to the international transfer line. It was extremely chaotic. Just FYI for anyone going through. Also the EVA transfer lounge was terrible. Some stale food, not refreshed with no showers. After asking the attendant they said we could transfer to a priority pass lounge, which was better, but I totally forgot about the Plaza Premium lounge access I had through Amex which currently, might have been the best available lounge. They do not let you roam the airport freely. But I found it funny since when it's time to leave, they tell you to walk to the gate.
Sep 27, 2022, 10:06 am
#370
Join Date: Mar 2012
Location: SF/OC
Programs: UA GS, Marriott Titanium
Posts: 474
I only flew a rather short hop from TPE>BKK, but the 787 J product is amazing. I flew UA out to TPE. That said the food was very delicious, but presentation was lackluster. What was awesome was the Veuve Cliquot Vintage Champagne. Service was amazing and attentive though.
Oct 25, 2022, 3:31 am
#373
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 862
Assuming you meant TPE, as Covid-related entry restrictions have been lifted, you are free to roam the airport during transit.
Feb 26, 2023, 5:30 pm
#374
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,447
Any other arguments one way or another?
Feb 26, 2023, 10:59 pm
#375
Join Date: Sep 2015
Posts: 575
A friend and I were debating why, in a demand environment that cannot support 3x daily LAX-TPE, BR is running 2x nighttime flights (BR11 and BR15) instead of 1x nighttime and 1x daytime (either of BR11 or BR15, plus BR5). The same goes for SFO-TPE. My reasoning is that the nighttime flights support onward connections to the rest of Asia, whereas the daytime flights are more or less exclusively for pax terminating in TPE. I guess the LAX/SFO-TPE OD demand isn't strong enough to justify giving those pax a choice between daytime vs nighttime flights.
Any other arguments one way or another?
Any other arguments one way or another?
BR5/6 is returning though on March 27th, I dont think LAX nor EVA can handle 3 night flights haha...
For SFO as well, i think United also flies a direct route to TPE so EVA probably has more competition there compared to LAX whom only has CI to worry about and soon JX.
