Feb 10, 2020, 12:48 am
Last edit by: hayzel7773
Booking Changes
Flight Changes (All Changes are Indefinite)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
EVA's Web Page on the Situation:
- The airline has suspended all basic category bookings for Y and PE for flights April/May. J continues to offer Basic, Standard, and Up.
- Singapore ticketing/booking office is temporarily closed to protect employees in accordance with guidance from the Singapore Ministry of Manpower.
- Manila Town Office closed indefinitely to comply with the PH Government's Quarantine Order
- NYC Office closed as an abundance of caution.
- Unpublished but BR North America is currently struggling to cope with the influx of requests as well as the PHO of the State of California. Because they are deemed "essential", the airline is able to compel attendance but staff have been taking a heavy amount of leave, which is leaving them severely short-staffed.
- Prior to check-in, Pax must fill out the Health Declaration Form: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html?filter=
- You must confirm at check-in you are symptom free for the last 14 days, and have your temperature taken.
- If you refuse the temperature check or the medical declaration, you will be refused carriage. The refund waiver does not apply in this case; you forfeit the entirety of your ticket.
- Pax found to have falsely declare their medical information are liable to prosecution under the Communicable Disease Act and BR has the right to collect any incurred cost, losses, or damages stemming from you.
- All lounge food items are now pre-packaged ready-to-eat snacks. Ice cream and self-serve removed.
- Shower service, lockers, and computer service is temporarily suspended.
- Lounge times/hours are adjusted to ensure sanitation. Currently, only one lounge is open every day. Hours are also extremely limited.
Flight Changes (All Changes are Indefinite)
- All Hello Kitty services suspended, including the airport check-in and onboard products. Suspension began on April 1st. Flight attendants will no longer wear HK themed items (pins, aprons etc.).
- All Duty Free Cart Sales suspended. Passengers must preorder via the Duty Free website.
- Due to a catering supply chain issue in the UK, no special meals are offered on outbound LHR flights. Only limited tray service will be provided.
- Immediate suspension of all preordering services online for RL/PL/Business.
- Flights under 6-hours: Room Temperature, ready-to-eat snack bags provided to customers of all classes. Only vegetarian special meals are available.
- Flights over 6-hours: Single tray food service provided to customers of all classes. Only medical, religious, vegetarian, and baby special meals are available.
- No paper menus, toiletries, playing cards, or magazines/newspapers provided. Only hand soap is provided in the lavatories. Pens will be available on a limited-request basis.
- Customers are encouraged to wear a mask unless it is meal time. You must supply your own mask, wipes, sanitizer etc. The airline will suspend the distribution of masks on request immediately.
- Passengers are not permitted to:
- Change seats unless instructed to do.
- Congregate around the aircraft. You must remain seated unless you are using the lavatory.
- Use restrooms designated "Crew Only"
- Board if they do not pass the temperature check or they refuse it.
- The PIC has authority to comply your compliance with all guidelines. You are subject to arrest, fine, or imprisonment for violating health guidelines onboard in accordance with the Communicable Disease Act and Civil Aviation Act of Taiwan. There will be no written warning to compel your cooperation, FA's are instructed to issue one verbal warning followed by PIC's determination of force. You will be banned from BR.
- Flight crew and Cabin Crew will don the following PPE for your safety and their safety:
- Goggles (Medical grade)
- Masks (N95 or equivalent with a second surgical mask layer)
- Waterproof Gloves
- Gowns (FA's only)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
- Rebooking ONE time is permitted without a change fee. Fare Difference/Tax may be collected. No changes to routing or RBD permitted.
- Refunds may be requested on rebooked flights, assuming you do not no-show the rebooked flight. "Refund Fee could be waived" (I guess it's their discretion on this)
- If you are identified as a no-show for the original flight (failed to cancel before check-in closed), you are not eligible for the refund waiver. No-show fee cannot be waived if you want to reissue/rebook.
- Refund fee waived; pax booking through BR are advised to submit the refund application online and await their response.
- Pax booking through a travel agency have to cancel/refund via their agency. BR will not touch the ticket period. Calling them is no use and you are just clogging up the already busy phone lines. You need to sort it out with your TA!
EVA's Web Page on the Situation:
- English: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html
- Chinese: https://www.evaair.com/zh-tw/emer/2019-nCoV.html
- Best way to check cancellations might be to check your reservation: https://booking.evaair.com/flyeva/eva/b2c/manage-your-trip/log_in.aspx?lang=en-global
- English: https://www.cdc.gov.tw/En/Bulletin/List/7tUXjTBf6paRvrhEl-mrPg
- Case Distribution English: https://nidss.cdc.gov.tw/en/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Chinese: https://www.cdc.gov.tw/Disease/SubIndex/N6XvFa1YP9CXYdB0kNSA9A
- Case Distribution Chinese: https://nidss.cdc.gov.tw/ch/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Table with current restrictions: https://ifi.immigration.gov.tw/ct.asp?xItem=18577&ctNode=36570&mp=ifi_en
- Chinese: https://www.immigration.gov.tw/5385/7229/7238/
- UDN Diagram of Cases in TW (in Chinese): https://udn.com/newmedia/2020/covid-19-taiwan/?utm_source=udnnews&utm_medium=tab
- Dashboard by Johns Hopkins University: https://gisanddata.maps.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6
- Worldometer: https://www.worldometers.info/coronavirus/
BR Adjusts Service/Schedule Due to Coronavirus Outbreak
Mar 1, 2021, 2:25 am
#302
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
I booked flights last week with Lifemiles, and they only showed J BR awards. Not that I was looking for coach, but it was nice to find 3 awards on each segment.
Mar 1, 2021, 1:24 pm
#303
Join Date: Jan 2019
Posts: 127
Can anyone in the know share how BR cancel long-haul flights in 2021? Currently everything still shows normal schedule from April on. Do BR intend to cancel flight on monthly or bimonthly basis? I am interested in the July 2021 schedule. TIA
Mar 2, 2021, 4:25 am
#304
Join Date: Feb 2011
Location: LAX/NYC
Programs: Bonvoy Ambassador, HH G, BR Diamond/*G, BAEC Gold, Hertz PC
Posts: 564
PE was probably a quarter full and Y having roughly the same amount of people but spread out among the entire Y cabin, at least according to ExpertFlyer. I did not venture out of my forward cabin to take a look. It might be have been the safest to sit in Y ironically.
P.S. Have very low expectations for the onboard food.
Last edited by BR787; Mar 3, 2021 at 5:18 am
Mar 2, 2021, 4:29 am
#305
Join Date: Feb 2011
Location: LAX/NYC
Programs: Bonvoy Ambassador, HH G, BR Diamond/*G, BAEC Gold, Hertz PC
Posts: 564
My recent experience has been monthly done at the beginning of that month.
Mar 2, 2021, 10:20 am
#306
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
My flight from LAX last week was two-thirds full in J with a most empty business seats blocked T-24 making it look like it was full online. I had row one all to myself. A number of the blocked J seats in rows 5 and 6 were used by flight attendants.
PE was probably a quarter full and Y having roughly the same amount of people but spread out among the entire Y cabin, at least according to ExpertFlyer. I did not venture out of my forward cabin to take a look. It might be have been the safest to sit in Y ironically.
P.S. Have very low expectations for the onboard food.
PE was probably a quarter full and Y having roughly the same amount of people but spread out among the entire Y cabin, at least according to ExpertFlyer. I did not venture out of my forward cabin to take a look. It might be have been the safest to sit in Y ironically.
P.S. Have very low expectations for the onboard food.
With the weird crew scheduling, BR is having to take seats from J and convert them into jumpseats/crew rest. A very awkward setup but it has to be done.
Mar 2, 2021, 10:58 am
#307
Join Date: Jan 2019
Posts: 127
[QUOTE=hayzel7773;33072045]They are doing rolling cancellations by the month. July 2021 schedules would only be "official" after the first week of June. You still have the chance of the flight being canceled about 72 hours prior (but hasn't happened in awhile). There'll be a small update in the middle of the month (normally for the first week or so of the next month).
Much appreciated, hayzel7773! At least now I won't have to fanatically check schedule till June :P
Much appreciated, hayzel7773! At least now I won't have to fanatically check schedule till June :P
Mar 9, 2021, 12:52 am
#308
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
They've just cancelled April flights between Taiwan and North America, leaving only the usual once or twice weekly flights.
The minute I received the text I called Eva Air immediately to rebook my intended flight. The sooner rebooking is done the better (peace of mind, better seat selection, more time to arrange PCR test, etc.)
The minute I received the text I called Eva Air immediately to rebook my intended flight. The sooner rebooking is done the better (peace of mind, better seat selection, more time to arrange PCR test, etc.)
Last edited by vincewy; Mar 9, 2021 at 2:16 am
Apr 1, 2021, 4:08 am
#310
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,543
My flight from LAX last week was two-thirds full in J with most empty business seats blocked T-24 making it look like it was full online. I had row one all to myself. A number of the blocked J seats in rows 6 and 7 were used by flight attendants.
PE was probably a quarter full and Y having roughly the same amount of people but spread out among the entire Y cabin, at least according to ExpertFlyer. I did not venture out of my forward cabin to take a look. It might be have been the safest to sit in Y ironically.
P.S. Have very low expectations for the onboard food.
PE was probably a quarter full and Y having roughly the same amount of people but spread out among the entire Y cabin, at least according to ExpertFlyer. I did not venture out of my forward cabin to take a look. It might be have been the safest to sit in Y ironically.
P.S. Have very low expectations for the onboard food.
J apparently looked 1/2 full when I looked at the seat maps on BR.com, PE 75% and Y everyone had a row to themselves and then some. With the transit experience in TPE not providing lounge access for J pax, and with the loads, we just booked Y to save the miles.
Apr 1, 2021, 5:25 am
#311
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
I know that I asked if transit J passengers at TPE had access to a lounge a couple of months ago on this forum. I was told yes. Are you saying this isn't the case anymore?
Apr 6, 2021, 4:26 pm
#312
Join Date: Oct 2019
Posts: 155
My mother was on YYZ-TPE today. J had award space blocked for months on this date (dates before and after were always open), and some finally opened up T-72. Y had 5+ award seats for months.
J apparently looked 1/2 full when I looked at the seat maps on BR.com, PE 75% and Y everyone had a row to themselves and then some. With the transit experience in TPE not providing lounge access for J pax, and with the loads, we just booked Y to save the miles.
J apparently looked 1/2 full when I looked at the seat maps on BR.com, PE 75% and Y everyone had a row to themselves and then some. With the transit experience in TPE not providing lounge access for J pax, and with the loads, we just booked Y to save the miles.
Apr 22, 2021, 3:14 pm
#315
Join Date: Aug 2007
Posts: 340
Any chance that LAX-TPE flights become more affordable? Just looked up round trip tickets for June in J and they are at least $8K!
Last edited by Stratoliner777; Apr 22, 2021 at 3:17 pm Reason: add fare class