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BR Adjusts Service/Schedule Due to Coronavirus Outbreak

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Old Feb 10, 2020, 12:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: hayzel7773
Booking Changes
  • The airline has suspended all basic category bookings for Y and PE for flights April/May. J continues to offer Basic, Standard, and Up.
  • Singapore ticketing/booking office is temporarily closed to protect employees in accordance with guidance from the Singapore Ministry of Manpower.
  • Manila Town Office closed indefinitely to comply with the PH Government's Quarantine Order
  • NYC Office closed as an abundance of caution.
  • Unpublished but BR North America is currently struggling to cope with the influx of requests as well as the PHO of the State of California. Because they are deemed "essential", the airline is able to compel attendance but staff have been taking a heavy amount of leave, which is leaving them severely short-staffed.
Passenger Requirements
  • Prior to check-in, Pax must fill out the Health Declaration Form: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html?filter=
  • You must confirm at check-in you are symptom free for the last 14 days, and have your temperature taken.
  • If you refuse the temperature check or the medical declaration, you will be refused carriage. The refund waiver does not apply in this case; you forfeit the entirety of your ticket.
  • Pax found to have falsely declare their medical information are liable to prosecution under the Communicable Disease Act and BR has the right to collect any incurred cost, losses, or damages stemming from you.
Ground Experience
  • All lounge food items are now pre-packaged ready-to-eat snacks. Ice cream and self-serve removed.
  • Shower service, lockers, and computer service is temporarily suspended.
  • Lounge times/hours are adjusted to ensure sanitation. Currently, only one lounge is open every day. Hours are also extremely limited.

Flight Changes (All Changes are Indefinite)
  • All Hello Kitty services suspended, including the airport check-in and onboard products. Suspension began on April 1st. Flight attendants will no longer wear HK themed items (pins, aprons etc.).
  • All Duty Free Cart Sales suspended. Passengers must preorder via the Duty Free website.
  • Due to a catering supply chain issue in the UK, no special meals are offered on outbound LHR flights. Only limited tray service will be provided.
  • Immediate suspension of all preordering services online for RL/PL/Business.
  • Flights under 6-hours: Room Temperature, ready-to-eat snack bags provided to customers of all classes. Only vegetarian special meals are available.
  • Flights over 6-hours: Single tray food service provided to customers of all classes. Only medical, religious, vegetarian, and baby special meals are available.
  • No paper menus, toiletries, playing cards, or magazines/newspapers provided. Only hand soap is provided in the lavatories. Pens will be available on a limited-request basis.
  • Customers are encouraged to wear a mask unless it is meal time. You must supply your own mask, wipes, sanitizer etc. The airline will suspend the distribution of masks on request immediately.
  • Passengers are not permitted to:
    • Change seats unless instructed to do.
    • Congregate around the aircraft. You must remain seated unless you are using the lavatory.
    • Use restrooms designated "Crew Only"
    • Board if they do not pass the temperature check or they refuse it.
    • The PIC has authority to comply your compliance with all guidelines. You are subject to arrest, fine, or imprisonment for violating health guidelines onboard in accordance with the Communicable Disease Act and Civil Aviation Act of Taiwan. There will be no written warning to compel your cooperation, FA's are instructed to issue one verbal warning followed by PIC's determination of force. You will be banned from BR.
  • Flight crew and Cabin Crew will don the following PPE for your safety and their safety:
    • Goggles (Medical grade)
    • Masks (N95 or equivalent with a second surgical mask layer)
    • Waterproof Gloves
    • Gowns (FA's only)
Ticket Waivers
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31

If your ticket is in the waiver period:
  • Rebooking ONE time is permitted without a change fee. Fare Difference/Tax may be collected. No changes to routing or RBD permitted.
  • Refunds may be requested on rebooked flights, assuming you do not no-show the rebooked flight. "Refund Fee could be waived" (I guess it's their discretion on this)
  • If you are identified as a no-show for the original flight (failed to cancel before check-in closed), you are not eligible for the refund waiver. No-show fee cannot be waived if you want to reissue/rebook.
  • Refund fee waived; pax booking through BR are advised to submit the refund application online and await their response.
  • Pax booking through a travel agency have to cancel/refund via their agency. BR will not touch the ticket period. Calling them is no use and you are just clogging up the already busy phone lines. You need to sort it out with your TA!

EVA's Web Page on the Situation:
  • English: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html
  • Chinese: https://www.evaair.com/zh-tw/emer/2019-nCoV.html
  • Best way to check cancellations might be to check your reservation: https://booking.evaair.com/flyeva/eva/b2c/manage-your-trip/log_in.aspx?lang=en-global
Taiwan CDC Guidelines / Info:
  • English: https://www.cdc.gov.tw/En/Bulletin/List/7tUXjTBf6paRvrhEl-mrPg
  • Case Distribution English: https://nidss.cdc.gov.tw/en/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
  • Chinese: https://www.cdc.gov.tw/Disease/SubIndex/N6XvFa1YP9CXYdB0kNSA9A
  • Case Distribution Chinese: https://nidss.cdc.gov.tw/ch/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
Taiwan Immigration Guidelines:
  • Table with current restrictions: https://ifi.immigration.gov.tw/ct.asp?xItem=18577&ctNode=36570&mp=ifi_en
  • Chinese: https://www.immigration.gov.tw/5385/7229/7238/
Other Interesting Resources:
  • UDN Diagram of Cases in TW (in Chinese): https://udn.com/newmedia/2020/covid-19-taiwan/?utm_source=udnnews&utm_medium=tab
  • Dashboard by Johns Hopkins University: https://gisanddata.maps.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6
  • Worldometer: https://www.worldometers.info/coronavirus/
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BR Adjusts Service/Schedule Due to Coronavirus Outbreak

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Old Feb 2, 2020, 12:44 pm
  #16  
 
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,378
tya & ernestnywang
Thank you very much for the comprehensive info! Definitely makes me feel better about flying BR and transiting through TPE. You are also correct about Jpn not being proactive enough. JL and NH are still continuing all flights to/from China except Wuhan.

Originally Posted by username
I personally think that if you are this worried, you should cancel the trip instead of questioning why BR has not cancelled all the Mainland operations. You are going to be worried every time you see someone coughing or sneezing and that does not make a good trip.
It's an emotional decision in the end, and I can make that myself. Right now I'm trying to gather facts and see how things go over the next 10 days.
ernestnywang likes this.
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Old Feb 2, 2020, 7:04 pm
  #17  
 
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Originally Posted by evergrn
It's an emotional decision in the end, and I can make that myself. Right now I'm trying to gather facts and see how things go over the next 10 days.
Based on your posts in https://www.flyertalk.com/forum/japa...act-tokyo.html I think you should cancel your trip. You're not going to enjoy your vacation with your current level of emotion on the topic.
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Old Feb 2, 2020, 7:57 pm
  #18  
 
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,378
Originally Posted by gengar
Based on your posts in https://www.flyertalk.com/forum/japa...act-tokyo.html I think you should cancel your trip. You're not going to enjoy your vacation with your current level of emotion on the topic.
Well then you’re misreading my emotions, but anyways I never asked you to judge my emotion or advise me on whether I should go. As of now I’m planning on going (and will enjoy the trip) unless things get really bad over the next 10 days or EVA offers travel waiver for Jpn.
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Old Feb 2, 2020, 8:35 pm
  #19  
 
Join Date: Jul 2008
Location: LAS ORD
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Posts: 5,992
Originally Posted by evergrn
Well then you’re misreading my emotions, but anyways I never asked you to judge my emotion or advise me on whether I should go. As of now I’m planning on going (and will enjoy the trip) unless things get really bad over the next 10 days or EVA offers travel waiver for Jpn.
Frankly, then the purpose of your posts isn't clear - even after the information supplied to you by others in this thread, you proceeded to post multiple times in the Japan forum thread complaining about how Japan hasn't done enough to restrict travel from mainland China. My judgment and advice is based upon your discomfort with exposure levels expressed in these posts, because my opinion is that exposure levels will not be sufficiently reduced for you to stop worrying about it. If you're just seeking people to post nice things to reassure your feelings, that's your perogative, certainly.
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Old Feb 2, 2020, 8:58 pm
  #20  
tya
 
Join Date: Jul 2008
Location: LAX, TPE, NYC
Programs: TK Miles&Smiles, AAdvantage, Flying Blue
Posts: 295
My advice would actually be: if cancelling your trip last minute wouldn't cost you more than cancelling now, just leave it as it is until the very last deadline, and then decide based on the info available to you then.
Situations on the ground are very fluid and we never know if there will be new (for better or for worse) developments coming up.
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Old Feb 2, 2020, 9:43 pm
  #21  
 
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,378
Originally Posted by tya
My advice would actually be: if cancelling your trip last minute wouldn't cost you more than cancelling now, just leave it as it is until the very last deadline, and then decide based on the info available to you then.
Situations on the ground are very fluid and we never know if there will be new (for better or for worse) developments coming up.
Yup, that's what I'm going to do. It's a very fluid situation and a lot can be revealed over the next 10 days.
But unless the situation gets uncomfortably worse (could happen) or EVA offers waiver, we're most likely going. Will keep a close eye on things.

Originally Posted by gengar
Frankly, then the purpose of your posts isn't clear - even after the information supplied to you by others in this thread, you proceeded to post multiple times in the Japan forum thread complaining about how Japan hasn't done enough to restrict travel from mainland China. My judgment and advice is based upon your discomfort with exposure levels expressed in these posts, because my opinion is that exposure levels will not be sufficiently reduced for you to stop worrying about it. If you're just seeking people to post nice things to reassure your feelings, that's your perogative, certainly.
The reason I posted in this thread is exactly as I had laid out on the initial post... to gather facts by asking some specific questions.
Specific to BR and TPE transit, ernestnywang and tya's information has already given me a good deal of reassurance and that is what this thread is about.
Jpn as a destination with respect to coronavirus risk is a different matter. I don't know why you're so intent on referencing my remarks about that in a different forum, but perhaps you should stop trying to follow my posts in another forum and trying to put 2 and 2 together to judge me inaccurately.
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Old Feb 2, 2020, 10:05 pm
  #22  
 
Join Date: Jul 2008
Location: LAS ORD
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Posts: 5,992
Originally Posted by evergrn
Jpn as a destination with respect to coronavirus risk is a different matter. I don't know why you're so intent on referencing my remarks about that in a different forum, but perhaps you should stop trying to follow my posts in another forum and trying to put 2 and 2 together to judge me inaccurately.
You'll kindly note I was active in that thread before you made any posts there. To me, it seems that exposure in Japan is completely relevant to whether you should take the trip, which is the question you appear to have posed in your first post here and the only reason I brought it up. As I noted, I simply don't believe exposure level (whether real or imagined/perceived) can or will be sufficiently lowered to allay your current fears. You are certainly entitled to value that opinion or not, but no need to make things personal.

Last edited by gengar; Feb 3, 2020 at 12:16 am
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Old Feb 2, 2020, 10:27 pm
  #23  
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BR has further reduced PVG, PEK, CAN, and SZX flying.

Looks like they currently will only serve SZX, CAN, PEK, and PVG on the mainland at a significantly reduced inventory + HKG/MFM with no changes. The airline also pulled the planned 2 A333 in KHH; only one is now scheduled to go down in March to serve the JPN routes. Changes are now through the month of February.

The airline is also adding UPK’s, goggles, and bulk loading masks onboard for crew use to enhance safety. Aircraft serving China will be pulled offline after each turn for a deep cleaning. If this continues, I expect to see BR cut additional service or MChina completely.

CI seems to be able to sustain an almost full schedule (this is just amazing but it might be government related).

JX has cancelled their MFM flights till March.

Last edited by hayzel7773; Feb 2, 2020 at 10:37 pm
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Old Feb 3, 2020, 1:58 am
  #24  
 
Join Date: Nov 2017
Programs: AAdvantage
Posts: 86
Originally Posted by hayzel7773
BR has further reduced PVG, PEK, CAN, and SZX flying.

Looks like they currently will only serve SZX, CAN, PEK, and PVG on the mainland at a significantly reduced inventory + HKG/MFM with no changes. The airline also pulled the planned 2 A333 in KHH; only one is now scheduled to go down in March to serve the JPN routes. Changes are now through the month of February.

The airline is also adding UPK’s, goggles, and bulk loading masks onboard for crew use to enhance safety. Aircraft serving China will be pulled offline after each turn for a deep cleaning. If this continues, I expect to see BR cut additional service or MChina completely.

CI seems to be able to sustain an almost full schedule (this is just amazing but it might be government related).

JX has cancelled their MFM flights till March.
Depending on dates, 1-2 daily HKG flight is being cut, and MFM service is also cut in certain days to 2-3 daily.

Is a330 going to KHH in March?? I thought it is only going on Sept to serve NRT/PVG.
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Old Feb 3, 2020, 7:37 pm
  #25  
 
Join Date: Oct 2013
Posts: 122
Originally Posted by tya
China never really permits its citizens transit through Taiwan (except leaving from Nanchang, Chongqing and Kunming), unless they have permanent residency in other countries.
So, before the coronavirus outbreak:
CHN->TWN->3rd Country: No travellers holding Chinese passports allowed (unless they have foreign permanent residency in which case immigration officers at certain airports such as PVG usually permit their travel).
3rd Country->TWN->CHN: In theory no, but since travellers using Chinese passports would have already arrived in China when Chinese officers found out, there are no tangible rules to prevent them from doing it, and many have been doing so.

But after the outbreak, Taiwan banned all travellers holding Chinese passports to board flights to Taiwan, so you are not likely to see any Chinese citizen on BR now. I heard some Chinese nationals were asked to leave the plane on a BR flight leaving SFO yesterday. But as others have mentioned, it seems that non-Chinese (including Taiwanese and other nationalities) can still travel from CHN to TWN (and onward), you still have a chance to encounter someone who uses TPE as a stopover when they just arrive from China. They just won't be Chinese national though.

In general, I think the risks/chances is much lower than ICN and NRT but higher than SIN, since the former don't have any such comprehensive ban yet while the latter does (already banning all travellers, even transit passengers, who have been in China within 14 days prior to travel).

Yet, to be honest, you might want to closely monitor the situation. Japan seems to be much less alert than Taiwan this time. Japan was not affected by the SARS outbreak back in 2003 while Taiwan did suffer a lot of economic losses. There had been many Chinese visitors in Japan during the Lunar New Year holiday last week. You should keep an eye on how it develops in Japan and might want to make changes to your plan accordingly.



I can't find any official documents in English yet, but here is a list in Chinese language of who is allowed to enter Taiwan in this period of virus outbreak. The vast majority types of visas are banned/revoked except immediate family member renuion or very limited types of business visas. I admit there is a slight grey area as it doesn't imply returning Chinese citizens using TPE as a mere transit stop, but what I have learned from a Chinese American WeChat group is that there were Chinese nationals asked to deplane on a TPE-bound BR at SFO. I would assume it was a last-minute decision by BR staff that they should interpret the Taiwanese policy as not allowing anyone holding Chinese passports to fly. I don't have any official statements/documents, however.

Update:
Just read this post on a Chinese equivalent of Flyertalk: the OP is Chinese passport holder who lives in Japan and wanted to fly CI from KIX to KUL. S/he contacted CI offices in Taipei and Tokyo and was told by both that Taiwan has also banned transit.
I contacted EVA at USA last Tuesday, gave the agent my reservation number and was told that I can make the transit, coz the rule is that not allow to enter Taiwan, but it is OK for transfer. I will call EVA again tomorrow morning. Also the link you provided doesn't include transit purpose. From the IATA database,

Transiting without a visa is possible for:

Passengers transiting through Taoyuan (TPE) with a confirmed onward ticket for a flight to a third country within 24 hours. They must stay in the international transit area of the airport and have documents required for the next destination.

My guess the problem with KIX-TPE-KUL you mentioned is overnight transit.

From all the updates I have seen, none of these mentioned transit without visa. If you know one please send me the link.

Update 1 02/04/2020, called EVA this morning, was told that I can not make the transfer, it is recent development. I will cancel my ticket.
Update 2 02/05/2020, since I booked the flight through Orbitz, EVA advised me to call Orbitz to cancel the flight. called yesterday, and got an email stating that the itinerary is not included in the travel advisory provided by the airline. They are going to charge me cancellation fee. Apparently Orbitz didn't reach out to EVA, and as of now, the EVA contact number is not taking calls due to heavy call volume. The supervisor promised to call EVA again, later today or tomorrow.
Lesson learned:
1. I will book with airline directly as much as possible, I could have just cancelled it yesterday if I booked with EVA directly.
2. EVA's travel advisory has done a very poor job. No one reached out to me regarding potential impact on my upcoming reservation. I had to look into it by myself multiple times, with different answers.
3. The customer service line is hard to use, long wait time, not being 24hrs.
For 2 and 3, I am quite disappointed at EVA.
4. I haven't seen any language specifically regarding transfer at TPE while holding a (mainland) Chinese passport. This allows different interpretation. It's government's job to make sure no ambiguity in the policy they imposed, whether reasonable or not.

I would think twice next time to book EVA or transfer at TPE, if there is a next time.

Update 2 02/05/2020 Got a call from orbitz agent, she told me that the EVA agent she called told her that my flight was not affected. This is insane. I am trying to call EVA with a three way conversation with Orbitz now.
ernestnywang likes this.

Last edited by quintic; Feb 5, 2020 at 1:48 pm Reason: update
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Old Feb 5, 2020, 2:28 pm
  #26  
 
Join Date: Oct 2013
Posts: 122
Final update: I dialed the service number 20 times and waited online for 15 mins and finally got to talk to another EVA agent. She was very helpful and put a note in the reservation, and had a 3-way call with orbitz. Finally the ticket is cancelled without any cancellation fee.
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Old Feb 5, 2020, 5:16 pm
  #27  
 
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
Yes, I feel these are the lessons people are learning.... Book directly with the airline. Makes things so much easier if you need to cancel or modify your trip
Cat88L3 is offline  
Old Feb 5, 2020, 5:45 pm
  #28  
 
Join Date: Oct 2013
Posts: 122
Originally Posted by Cat88L3
Yes, I feel these are the lessons people are learning.... Book directly with the airline. Makes things so much easier if you need to cancel or modify your trip
I usually book directly from airline.
Here were the reasons why I was using Orbitz:
1. 24 hrs cancellation rule are different from airline to airline. Orbitz’s policy has a little bit more than 24 hrs to the end of second day. I usually use it as a backup plan, while trying to coordinate with my friend’s plan, but the price of the ticket getting more expensive the next day.
2. For some reason, I can book ticket on Orbitz that was not available on airline website. I searched for JFK-PVG-CTS, the airline website only show a flight with 8 hrs layover, but I can book a flight with 3 hrs layover on Orbitz.
quintic is offline  
Old Feb 5, 2020, 6:12 pm
  #29  
 
Join Date: Jan 2017
Posts: 352
The various online travel agents (e.g. Orbitz) often provide better itineraries or more comprehensive sets of destinations than EVA's website. EVA doesn't even allow bookings to/from Detroit (DTW).
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Old Feb 6, 2020, 8:32 am
  #30  
 
Join Date: Dec 2014
Location: NYC, SEA, TPE
Programs: BR Diamond, B6 Mosaic
Posts: 436
What procedures have you guys seen on BR flights at US airports (specifically regarding the screening and quarantines)?

I was on BR32 recently and everyone stayed on the plane for around 30 mins after reaching the gate. They called individual seats to deplane, and the IC told me it was to quarantine them for 14 days because they were in China or something. No additional temperature check, questioning, etc for the rest of us. Person next to me was annoyed because he had a connection.

My friend just flew BR08 and said everything we normal. The passengers got off like they normally do and immigration/customs was standard.
BlackHappy is offline  


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