Feb 10, 2020, 12:48 am
Last edit by: hayzel7773
Booking Changes
Flight Changes (All Changes are Indefinite)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
EVA's Web Page on the Situation:
- The airline has suspended all basic category bookings for Y and PE for flights April/May. J continues to offer Basic, Standard, and Up.
- Singapore ticketing/booking office is temporarily closed to protect employees in accordance with guidance from the Singapore Ministry of Manpower.
- Manila Town Office closed indefinitely to comply with the PH Government's Quarantine Order
- NYC Office closed as an abundance of caution.
- Unpublished but BR North America is currently struggling to cope with the influx of requests as well as the PHO of the State of California. Because they are deemed "essential", the airline is able to compel attendance but staff have been taking a heavy amount of leave, which is leaving them severely short-staffed.
- Prior to check-in, Pax must fill out the Health Declaration Form: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html?filter=
- You must confirm at check-in you are symptom free for the last 14 days, and have your temperature taken.
- If you refuse the temperature check or the medical declaration, you will be refused carriage. The refund waiver does not apply in this case; you forfeit the entirety of your ticket.
- Pax found to have falsely declare their medical information are liable to prosecution under the Communicable Disease Act and BR has the right to collect any incurred cost, losses, or damages stemming from you.
- All lounge food items are now pre-packaged ready-to-eat snacks. Ice cream and self-serve removed.
- Shower service, lockers, and computer service is temporarily suspended.
- Lounge times/hours are adjusted to ensure sanitation. Currently, only one lounge is open every day. Hours are also extremely limited.
Flight Changes (All Changes are Indefinite)
- All Hello Kitty services suspended, including the airport check-in and onboard products. Suspension began on April 1st. Flight attendants will no longer wear HK themed items (pins, aprons etc.).
- All Duty Free Cart Sales suspended. Passengers must preorder via the Duty Free website.
- Due to a catering supply chain issue in the UK, no special meals are offered on outbound LHR flights. Only limited tray service will be provided.
- Immediate suspension of all preordering services online for RL/PL/Business.
- Flights under 6-hours: Room Temperature, ready-to-eat snack bags provided to customers of all classes. Only vegetarian special meals are available.
- Flights over 6-hours: Single tray food service provided to customers of all classes. Only medical, religious, vegetarian, and baby special meals are available.
- No paper menus, toiletries, playing cards, or magazines/newspapers provided. Only hand soap is provided in the lavatories. Pens will be available on a limited-request basis.
- Customers are encouraged to wear a mask unless it is meal time. You must supply your own mask, wipes, sanitizer etc. The airline will suspend the distribution of masks on request immediately.
- Passengers are not permitted to:
- Change seats unless instructed to do.
- Congregate around the aircraft. You must remain seated unless you are using the lavatory.
- Use restrooms designated "Crew Only"
- Board if they do not pass the temperature check or they refuse it.
- The PIC has authority to comply your compliance with all guidelines. You are subject to arrest, fine, or imprisonment for violating health guidelines onboard in accordance with the Communicable Disease Act and Civil Aviation Act of Taiwan. There will be no written warning to compel your cooperation, FA's are instructed to issue one verbal warning followed by PIC's determination of force. You will be banned from BR.
- Flight crew and Cabin Crew will don the following PPE for your safety and their safety:
- Goggles (Medical grade)
- Masks (N95 or equivalent with a second surgical mask layer)
- Waterproof Gloves
- Gowns (FA's only)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
- Rebooking ONE time is permitted without a change fee. Fare Difference/Tax may be collected. No changes to routing or RBD permitted.
- Refunds may be requested on rebooked flights, assuming you do not no-show the rebooked flight. "Refund Fee could be waived" (I guess it's their discretion on this)
- If you are identified as a no-show for the original flight (failed to cancel before check-in closed), you are not eligible for the refund waiver. No-show fee cannot be waived if you want to reissue/rebook.
- Refund fee waived; pax booking through BR are advised to submit the refund application online and await their response.
- Pax booking through a travel agency have to cancel/refund via their agency. BR will not touch the ticket period. Calling them is no use and you are just clogging up the already busy phone lines. You need to sort it out with your TA!
EVA's Web Page on the Situation:
- English: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html
- Chinese: https://www.evaair.com/zh-tw/emer/2019-nCoV.html
- Best way to check cancellations might be to check your reservation: https://booking.evaair.com/flyeva/eva/b2c/manage-your-trip/log_in.aspx?lang=en-global
- English: https://www.cdc.gov.tw/En/Bulletin/List/7tUXjTBf6paRvrhEl-mrPg
- Case Distribution English: https://nidss.cdc.gov.tw/en/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Chinese: https://www.cdc.gov.tw/Disease/SubIndex/N6XvFa1YP9CXYdB0kNSA9A
- Case Distribution Chinese: https://nidss.cdc.gov.tw/ch/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Table with current restrictions: https://ifi.immigration.gov.tw/ct.asp?xItem=18577&ctNode=36570&mp=ifi_en
- Chinese: https://www.immigration.gov.tw/5385/7229/7238/
- UDN Diagram of Cases in TW (in Chinese): https://udn.com/newmedia/2020/covid-19-taiwan/?utm_source=udnnews&utm_medium=tab
- Dashboard by Johns Hopkins University: https://gisanddata.maps.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6
- Worldometer: https://www.worldometers.info/coronavirus/
BR Adjusts Service/Schedule Due to Coronavirus Outbreak
May 19, 2020, 4:26 pm
#256
Join Date: Sep 2008
Posts: 7,875
I don't work for BR, so I cannot say no chance of seats being released due to their own scheduling, but what usually happens when I have flight schedule changes is that my ticket issuer (Aeroplan) sends me the new routing it generates (usually using its own airline, or perhaps +/- 1 day of the scheduled trip).
Their suggested routing, schedule, or choice of carriers is usually unacceptable to me, so I search using their engine and offer my choice of alternative arrangements (which they usually accept, subject to meeting the original mileage category, but additional taxes, fuel surcharges, and fees are waived).
This being BR, I have found that they issue 1 ticket in RL, and 1 or 2 in economy, but things may open up the closer you get to the trip (I've read people booking multiple tickets in RL, so they do release more than 1).
Their suggested routing, schedule, or choice of carriers is usually unacceptable to me, so I search using their engine and offer my choice of alternative arrangements (which they usually accept, subject to meeting the original mileage category, but additional taxes, fuel surcharges, and fees are waived).
This being BR, I have found that they issue 1 ticket in RL, and 1 or 2 in economy, but things may open up the closer you get to the trip (I've read people booking multiple tickets in RL, so they do release more than 1).
It is just when you go from 21 flights a week to 1 I wonder if they would make some allowances, but I guess not. Because basically they are cancelling everybody's flight. Everybody except 5%.
May 21, 2020, 8:50 am
#257
Join Date: Dec 2006
Programs: SPG Plat, Hyatt Diamond, UA, AA, DL, BA, CX
Posts: 491
Yes, but for a last minute cancellation (well, for the month of June they are down to 1 weekly, not very last minute) there is absolutely no award availability anymore. UA's search shows it but it always errors out and their CSR says it is fake availability, as in there is nothing for the entire month of June.
It is just when you go from 21 flights a week to 1 I wonder if they would make some allowances, but I guess not. Because basically they are cancelling everybody's flight. Everybody except 5%.
It is just when you go from 21 flights a week to 1 I wonder if they would make some allowances, but I guess not. Because basically they are cancelling everybody's flight. Everybody except 5%.
Last edited by ycc777; May 21, 2020 at 9:35 am
May 21, 2020, 12:04 pm
#258
Join Date: Sep 2008
Posts: 7,875
I think it's cross the board issue. I had my ANA flight cancelled, booked with Avianca miles and was only able to just cancel through Avianca. ANA said there's nothing they can switch, only the issuer. Another thing is that EVA has been selling full fare in C and not releasing award seats. I've been on waitlist for the JFK flight that departed yesterday and they never release the last 2 seats even for their own program.
Logically I think it makes sense for them to take all their passengers and switch them onto that weekly flight, if they (the passengers) so wish.
May 21, 2020, 10:26 pm
#259
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,898
I think US bounds are protected since BR is not interested in playing with DOT but the rest of the network is probably SOL. Taiwan's consumer protection can only do so much and you need to go through it deeply to get BR to act correctly.
Jun 9, 2020, 4:22 pm
#260
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
B-16715, the *A livery 777-300ER, will be converted to become a temporary freighter. The airline is removing the seats from the plane during it's C-check to increase cargo capacity.
The airline has also issued it's fourth unsecured bond of 2020, totaling NT 10 billion that will be used to repay bank loans and other debt.
The airline has also issued it's fourth unsecured bond of 2020, totaling NT 10 billion that will be used to repay bank loans and other debt.
Jun 29, 2020, 1:16 pm
#262
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Only requirement is everyone needs to have a mask on at all times (strictly enforced), except eating and drinking, and you can only get up to use the lav.
Jul 14, 2020, 9:57 pm
#263
Join Date: Mar 2019
Posts: 36
Thanks Hayzel, getting a J ticket then. Interestingly it seems Y>J mile/token upgrade cannot happen, only revenue seats available, which I guess is fine.
For those interested, seems BR is opening more flights in August on the NRT/TPE route. Was only one flight per week in July (on saturdays), will be 3 flights per week in August. Still no flights between HND and TSA.
For those interested, seems BR is opening more flights in August on the NRT/TPE route. Was only one flight per week in July (on saturdays), will be 3 flights per week in August. Still no flights between HND and TSA.
Last edited by Duriangris; Jul 14, 2020 at 10:24 pm
Jul 17, 2020, 8:25 pm
#264
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Bring Warm Clothing
It is highly recommended that you bring warm clothing for your flight. The airline has been running the AC system at a high setting to further increase airflow/filtration throughout the system.
Jul 21, 2020, 11:19 am
#265
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Check Flight Status 72 Hours Out
All pax are advised to check your flight status 72 hours out. Their are quite a few trickle-down cancellations close-in as the airline adjusts capacity to meet demand and cost needs. What's being sold is not what's being flown at all.
Jul 28, 2020, 12:15 pm
#266
Join Date: Jan 2019
Posts: 127
Anyone has insights on when the September cancellation will be loaded? Looking for flight options from Europe (preferably AMS or LHR) to TPE in early Sep but the schedule looks normal, like 6 weekly AMS-BKK-TPE. Do expect it gets changed to 1 weekly or biweekly like the August schedule, but not sure when BR announces the Sep schedule.
Jul 28, 2020, 1:56 pm
#267
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Anyone has insights on when the September cancellation will be loaded? Looking for flight options from Europe (preferably AMS or LHR) to TPE in early Sep but the schedule looks normal, like 6 weekly AMS-BKK-TPE. Do expect it gets changed to 1 weekly or biweekly like the August schedule, but not sure when BR announces the Sep schedule.
Keep in mind, BR eventually only completed something like 40% of what was sold. They are advising that you check your flight status 72 hours out.
Jul 28, 2020, 2:10 pm
#268
Join Date: Jan 2019
Posts: 127
Much appreciated, hayzel7773! I just realized that even in August only CDG-TPE is running weekly, except for one each AMS&LHR in the last weekend. Perhaps sticking with CDG may be more of a sure thing...
Jul 29, 2020, 12:42 pm
#269
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
If you are looking for PE, CDG is not a good idea. They just bumped the 77W off for the 789 because the cargo demand is not as high as before.
Jul 30, 2020, 2:07 am
#270
Join Date: Jan 2019
Posts: 127