Feb 10, 2020, 12:48 am
Last edit by: hayzel7773
Booking Changes
Flight Changes (All Changes are Indefinite)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
EVA's Web Page on the Situation:
- The airline has suspended all basic category bookings for Y and PE for flights April/May. J continues to offer Basic, Standard, and Up.
- Singapore ticketing/booking office is temporarily closed to protect employees in accordance with guidance from the Singapore Ministry of Manpower.
- Manila Town Office closed indefinitely to comply with the PH Government's Quarantine Order
- NYC Office closed as an abundance of caution.
- Unpublished but BR North America is currently struggling to cope with the influx of requests as well as the PHO of the State of California. Because they are deemed "essential", the airline is able to compel attendance but staff have been taking a heavy amount of leave, which is leaving them severely short-staffed.
- Prior to check-in, Pax must fill out the Health Declaration Form: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html?filter=
- You must confirm at check-in you are symptom free for the last 14 days, and have your temperature taken.
- If you refuse the temperature check or the medical declaration, you will be refused carriage. The refund waiver does not apply in this case; you forfeit the entirety of your ticket.
- Pax found to have falsely declare their medical information are liable to prosecution under the Communicable Disease Act and BR has the right to collect any incurred cost, losses, or damages stemming from you.
- All lounge food items are now pre-packaged ready-to-eat snacks. Ice cream and self-serve removed.
- Shower service, lockers, and computer service is temporarily suspended.
- Lounge times/hours are adjusted to ensure sanitation. Currently, only one lounge is open every day. Hours are also extremely limited.
Flight Changes (All Changes are Indefinite)
- All Hello Kitty services suspended, including the airport check-in and onboard products. Suspension began on April 1st. Flight attendants will no longer wear HK themed items (pins, aprons etc.).
- All Duty Free Cart Sales suspended. Passengers must preorder via the Duty Free website.
- Due to a catering supply chain issue in the UK, no special meals are offered on outbound LHR flights. Only limited tray service will be provided.
- Immediate suspension of all preordering services online for RL/PL/Business.
- Flights under 6-hours: Room Temperature, ready-to-eat snack bags provided to customers of all classes. Only vegetarian special meals are available.
- Flights over 6-hours: Single tray food service provided to customers of all classes. Only medical, religious, vegetarian, and baby special meals are available.
- No paper menus, toiletries, playing cards, or magazines/newspapers provided. Only hand soap is provided in the lavatories. Pens will be available on a limited-request basis.
- Customers are encouraged to wear a mask unless it is meal time. You must supply your own mask, wipes, sanitizer etc. The airline will suspend the distribution of masks on request immediately.
- Passengers are not permitted to:
- Change seats unless instructed to do.
- Congregate around the aircraft. You must remain seated unless you are using the lavatory.
- Use restrooms designated "Crew Only"
- Board if they do not pass the temperature check or they refuse it.
- The PIC has authority to comply your compliance with all guidelines. You are subject to arrest, fine, or imprisonment for violating health guidelines onboard in accordance with the Communicable Disease Act and Civil Aviation Act of Taiwan. There will be no written warning to compel your cooperation, FA's are instructed to issue one verbal warning followed by PIC's determination of force. You will be banned from BR.
- Flight crew and Cabin Crew will don the following PPE for your safety and their safety:
- Goggles (Medical grade)
- Masks (N95 or equivalent with a second surgical mask layer)
- Waterproof Gloves
- Gowns (FA's only)
Valid for Tickets issued: On or Before Apr09 and must be submitted prior to Jun02 for the following periods:
Mainland China / Hong Kong /Macao Between 2020-01-20 and 2020-05-31
Singapore Between 2020-02-11 and 2020-05-31
Japan Between 2020-02-22 and 2020-05-31
Korea Between 2020-02-24 and 2020-05-31
Europe (except Italy) Between 2020-03-11 and 2020-05-31
*Italy Between 2020-02-18 and 2020-07-06
Australia Between 2020-03-20 and 2020-05-31
Others Between 2020-03-17 and 2020-05-31
If your ticket is in the waiver period:
- Rebooking ONE time is permitted without a change fee. Fare Difference/Tax may be collected. No changes to routing or RBD permitted.
- Refunds may be requested on rebooked flights, assuming you do not no-show the rebooked flight. "Refund Fee could be waived" (I guess it's their discretion on this)
- If you are identified as a no-show for the original flight (failed to cancel before check-in closed), you are not eligible for the refund waiver. No-show fee cannot be waived if you want to reissue/rebook.
- Refund fee waived; pax booking through BR are advised to submit the refund application online and await their response.
- Pax booking through a travel agency have to cancel/refund via their agency. BR will not touch the ticket period. Calling them is no use and you are just clogging up the already busy phone lines. You need to sort it out with your TA!
EVA's Web Page on the Situation:
- English: https://www.evaair.com/en-global/about-eva-air/news/travel-news/2020-02-01-new-type-coronavirus-news.html
- Chinese: https://www.evaair.com/zh-tw/emer/2019-nCoV.html
- Best way to check cancellations might be to check your reservation: https://booking.evaair.com/flyeva/eva/b2c/manage-your-trip/log_in.aspx?lang=en-global
- English: https://www.cdc.gov.tw/En/Bulletin/List/7tUXjTBf6paRvrhEl-mrPg
- Case Distribution English: https://nidss.cdc.gov.tw/en/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Chinese: https://www.cdc.gov.tw/Disease/SubIndex/N6XvFa1YP9CXYdB0kNSA9A
- Case Distribution Chinese: https://nidss.cdc.gov.tw/ch/NIDSS_DiseaseMap.aspx?dc=1&dt=5&disease=19CoV
- Table with current restrictions: https://ifi.immigration.gov.tw/ct.asp?xItem=18577&ctNode=36570&mp=ifi_en
- Chinese: https://www.immigration.gov.tw/5385/7229/7238/
- UDN Diagram of Cases in TW (in Chinese): https://udn.com/newmedia/2020/covid-19-taiwan/?utm_source=udnnews&utm_medium=tab
- Dashboard by Johns Hopkins University: https://gisanddata.maps.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6
- Worldometer: https://www.worldometers.info/coronavirus/
BR Adjusts Service/Schedule Due to Coronavirus Outbreak
Mar 13, 2020, 3:30 am
#151
Join Date: Jan 2010
Location: YYZ
Programs: Aeroplan, Flying Blue Gold, Accor Silver, Hilton Diamond
Posts: 662
So my outbound flight from YYZ to TPE has been rescheduled and will now leave the following day. Meaning I will miss my connection to NGO. No mention about being able to cancel. Can I now without penalties. I booked via Expedia, not EVA
Mar 13, 2020, 7:12 am
#152
Join Date: Feb 2007
Location: YYZ
Posts: 26
https://www.evaair.com/images/zhtw/i...410.pdf#page52
As you booked with Expedia, you’d have to contact them to exercise the above.
Mar 13, 2020, 8:27 am
#153
Join Date: Jan 2010
Location: YYZ
Programs: Aeroplan, Flying Blue Gold, Accor Silver, Hilton Diamond
Posts: 662
Sorry to hear that. You should be able to cancel without penalty in accordance to rule 85 and 90 of the traiff:
https://www.evaair.com/images/zhtw/i...410.pdf#page52
As you booked with Expedia, you’d have to contact them to exercise the above.
https://www.evaair.com/images/zhtw/i...410.pdf#page52
As you booked with Expedia, you’d have to contact them to exercise the above.
Mar 13, 2020, 8:28 am
#154
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
However I booked directly with EVA through the website.
Mar 13, 2020, 9:26 pm
#156
Join Date: Aug 2006
Location: PSC
Posts: 81
I was flying on April 2nd SEA to TPE (BR3) but they cancelled that flight (reducing 2 flights that night to 1) and put me on BR25 on the 3rd. They didn’t change my connecting though, so I was arriving a day after my connection.
I called the Seattle office (206 number) several times with no luck then finally made it through and after 40 minutes on hold I talked to a very helpful person. She changed my date to the 2nd on BR25 (No charge). So all is good.
I called the Seattle office (206 number) several times with no luck then finally made it through and after 40 minutes on hold I talked to a very helpful person. She changed my date to the 2nd on BR25 (No charge). So all is good.
Mar 13, 2020, 11:25 pm
#157
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 706
Was about to fly YYZ-TPE-BKK on March 14. Decided to cancel because I'd be in huge trouble if the Canadian borders were closed and/or BR cancels the YYZ-TPE-YYZ flights.
We talked to the customer service reps and they said the refund could take anywhere from a month to 6 months.
Really disappointing, but at least we have our health, and we are grateful for that. Safe travels, all!
We talked to the customer service reps and they said the refund could take anywhere from a month to 6 months.
Really disappointing, but at least we have our health, and we are grateful for that. Safe travels, all!
Mar 14, 2020, 8:33 am
#158
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499
Was about to fly YYZ-TPE-BKK on March 14. Decided to cancel because I'd be in huge trouble if the Canadian borders were closed and/or BR cancels the YYZ-TPE-YYZ flights.
We talked to the customer service reps and they said the refund could take anywhere from a month to 6 months.
We talked to the customer service reps and they said the refund could take anywhere from a month to 6 months.
Normally the refund from BR takes 1-2 weeks. Let me see how soon I can get refund during the difficult time of airline business.
Mar 14, 2020, 9:54 am
#159
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,183
I am going to call and try to cancel my flight in May. I have to cancel AC too for the connecting flight to BR. Then an AirAsia flight also joining from BR. And a hotel booking too. I hope I can cancel and get refunds on all. Since it's for two people it's a decent amount of money.
Mar 14, 2020, 5:16 pm
#161
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,183
If it's the weekend they are closed. But you can try any north American number including the Canadian ones during the week. I have got thru two weeks back and it did take about 10 to 15 mins to get thru during the week.
Mar 14, 2020, 8:00 pm
#162
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499
Monday~Friday: 08:30-17:30 Saturday/Sunday & Holiday: 07:00 -15:30 (Pacific time)
Phone line is very busy these days. Today Saturday I called exactly at 7am and waited for 15 minutes to talk to an agent. Yesterday Friday was totally impossible.
Mar 14, 2020, 9:26 pm
#163
Join Date: Jan 2010
Location: N/A
Programs: N/A
Posts: 823
BR phone line is open on weekends:
Monday~Friday: 08:30-17:30 Saturday/Sunday & Holiday: 07:00 -15:30 (Pacific time)
Phone line is very busy these days. Today Saturday I called exactly at 7am and waited for 15 minutes to talk to an agent. Yesterday Friday was totally impossible.
Monday~Friday: 08:30-17:30 Saturday/Sunday & Holiday: 07:00 -15:30 (Pacific time)
Phone line is very busy these days. Today Saturday I called exactly at 7am and waited for 15 minutes to talk to an agent. Yesterday Friday was totally impossible.
Mar 15, 2020, 3:40 am
#164
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
Mar 15, 2020, 12:28 pm
#165
Join Date: May 2003
Posts: 412
Felt like there were foreign passengers being re-routed, perhaps due to EU-USA flight cancellations
