Eva Air Revamps Wifi Service

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Old Feb 27, 19, 1:47 am   -   Wikipost
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EFFECTIVE MARCH 5TH, 2019

Eva Air WiFi will be a data-based plan instead of a time-based plan. Time-based plans will be suspended.

New Rates (USD)
  • 30MB* - $4.95
  • 100MB - $14.95
  • 300MB - $29.95
*There is a speed restriction of 100 kb/s.

Terms and Conditions
  • Plans can only be purchased onboard the aircraft
  • Mileage redemption and Pre-Purchase will be suspended online
  • Plans are limited to use within the purchase flight (i.e. BR67 TPE-BKK-LHR, your purchased plan can only work for one segment)
Experience Free Wifi Onboard:
  • On Longhaul Flights Only:
    • Plus in Business Class: 100MB
    • Standard in Business and Plus in PE: 50MB
    • Basic in Business and Plus in Economy: 30MB
  • Valid until August 25, 2019
https://www.evaair.com/en-global/fly...in-seat-power/
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Old Feb 27, 19, 8:45 am
  #1  
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Join Date: Aug 2016
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Posts: 1,922
Eva Air Revamps Wifi Service

Effective March 5th, 2019, WiFi plans will be sold by data amounts instead of time amounts. Pre-purchase and Mileage redemption will be suspended.

I'm disappointed with some of BR's current changes.
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Last edited by hayzel7773; Feb 27, 19 at 8:54 am
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Old Feb 27, 19, 2:53 pm
  #2  
 
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That's pretty awful - moving in the wrong direction.

Then again, my wifi was almost completely inoperable during my last two trips, so I've been planning to be without it. At least T-Mobile/T-Systems was quick to refund on both occasions.
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Old Feb 27, 19, 6:02 pm
  #3  
 
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Location: Brisbane, Australia
Posts: 662
Whilst it's a step in the wrong direction it's worth pointing out that EVA isn't the first airline that uses the T-Mobile Panasonic system to make this change.

Etihad changed their prices a couple of years ago now and Singapore Airlines changed theirs from time to data based as well.

Here are some of what the Panasonic based wifi airlines now charge:

Etihad charges (US$)
$4.95 for 30MB ($.165 per MB)
$11.95 for 90MB ($.133 per MB)
$19.95 for 180MB ($.111 per MB)

Singapore charges (US$)
$8 for 30MB ($.267 per MB)
$15 for 60MB ($.25 per MB)
$23 for 100MB ($.23 per MB)

EVA Charges (US$)
$4.95 for 30MB ($.165 per MB)
$14.95 for 100MB ($.1495 per MB)
$29.95 for 300MB ($.0998 per MB)

Scoot charges (US$)
$5.99 for 20MB ($.2995 per MB)
$16.99 for 80MB ($.212375 per MB)
$32.99 for 200MB ($.16495 per MB)

Aer Lingus charges (US$)
$7.95 for 50MB ($.159 per MB)
$15.95 for 120MB ($.133 per MB)
$32.95 for 270MB ($.122 per MB)

Obviously, that's just a selection of the data based airlines but is shows that EVA is still the cheapest when it comes to the cost per MB.

If you've got a flight in the next 6 months and can still purchase a time based plan via the website then you'll still be able to use it likewise Mastercard Boingo will still provide unlimited and free access for those with a Boingo eligible MasterCard.
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Old Feb 27, 19, 7:18 pm
  #4  
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Originally Posted by gengar View Post
That's pretty awful - moving in the wrong direction.

Then again, my wifi was almost completely inoperable during my last two trips, so I've been planning to be without it. At least T-Mobile/T-Systems was quick to refund on both occasions.
Originally Posted by henrus View Post
Whilst it's a step in the wrong direction it's worth pointing out that EVA isn't the first airline that uses the T-Mobile Panasonic system to make this change.

Etihad changed their prices a couple of years ago now and Singapore Airlines changed theirs from time to data based as well.

Here are some of what the Panasonic based wifi airlines now charge:

Etihad charges (US$)
$4.95 for 30MB ($.165 per MB)
$11.95 for 90MB ($.133 per MB)
$19.95 for 180MB ($.111 per MB)

Singapore charges (US$)
$8 for 30MB ($.267 per MB)
$15 for 60MB ($.25 per MB)
$23 for 100MB ($.23 per MB)

EVA Charges (US$)
$4.95 for 30MB ($.165 per MB)
$14.95 for 100MB ($.1495 per MB)
$29.95 for 300MB ($.0998 per MB)

Scoot charges (US$)
$5.99 for 20MB ($.2995 per MB)
$16.99 for 80MB ($.212375 per MB)
$32.99 for 200MB ($.16495 per MB)

Aer Lingus charges (US$)
$7.95 for 50MB ($.159 per MB)
$15.95 for 120MB ($.133 per MB)
$32.95 for 270MB ($.122 per MB)

Obviously, that's just a selection of the data based airlines but is shows that EVA is still the cheapest when it comes to the cost per MB.

If you've got a flight in the next 6 months and can still purchase a time based plan via the website then you'll still be able to use it likewise Mastercard Boingo will still provide unlimited and free access for those with a Boingo eligible MasterCard.
Part of the change is because of Deutsche Telekom's revamped pricing system. Time-based plans are no longer economical for BR.
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Old Feb 28, 19, 12:39 am
  #5  
 
Join Date: May 2014
Location: Brisbane, Australia
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Originally Posted by hayzel7773 View Post
Part of the change is because of Deutsche Telekom's revamped pricing system. Time-based plans are no longer economical for BR.
Airlines must still be making something for the data rates or they're just really expensive upward of US$100 per GB (based on the cheapest per MB cost of the EVA plan).

I guess whilst expensive (and involving a new install) the question will be asked about introducing the new gogo 2ku where a flight pass sets you back US$20 and speeds over Europe can be as much as 50mbps.
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Old Mar 11, 19, 10:39 am
  #6  
 
Join Date: Jul 2008
Location: home since March
Programs: BA Meltdown soft-landed Silver, OZ♦+ (BR/UA), B6 Mosaic, WoH♦, Mlife Noir, TR 7*
Posts: 5,721
Has anyone been able to figure out how to get the code for complimentary wifi? The literature states it is supposed to be available from 48hrs to 3hrs before flight, but when accessing the flight information online there was absolutely no link or anything on the website showing where to get the code.

Ground staff at SFO were clueless (but to be expected).
Onboard, FAs (even purser) were clueless.

I might e-mail BR and see if they'll somehow credit/compensate for the wifi I eventually bought on-board.

Last edited by gengar; Mar 11, 19 at 10:58 am
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Old Mar 13, 19, 3:16 am
  #7  
 
Join Date: May 2004
Posts: 189
WiFi Code

Trying to bump this,as I also am trying to find out this information

Originally Posted by gengar View Post
Has anyone been able to figure out how to get the code for complimentary wifi? The literature states it is supposed to be available from 48hrs to 3hrs before flight, but when accessing the flight information online there was absolutely no link or anything on the website showing where to get the code.

Ground staff at SFO were clueless (but to be expected).
Onboard, FAs (even purser) were clueless.

I might e-mail BR and see if they'll somehow credit/compensate for the wifi I eventually bought on-board.
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Old Mar 15, 19, 7:07 pm
  #8  
 
Join Date: Apr 2003
Posts: 1,079
Originally Posted by gengar View Post
Has anyone been able to figure out how to get the code for complimentary wifi? The literature states it is supposed to be available from 48hrs to 3hrs before flight, but when accessing the flight information online there was absolutely no link or anything on the website showing where to get the code.

Ground staff at SFO were clueless (but to be expected).
Onboard, FAs (even purser) were clueless.

I might e-mail BR and see if they'll somehow credit/compensate for the wifi I eventually bought on-board.
Called EVA Air Hong Kong as I checked in within the 48 hour window but did not see link to get wifi voucher code. Reservations advised that free wifi is only given to tickets ISSUED after March 5 (not flight date). Oh dear..... So if you issued your ticket AFTER March 5, the link online would look different.
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Last edited by zhaobao; Mar 15, 19 at 7:13 pm
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Old Mar 15, 19, 8:01 pm
  #9  
 
Join Date: Jul 2008
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Originally Posted by zhaobao View Post
Called EVA Air Hong Kong as I checked in within the 48 hour window but did not see link to get wifi voucher code. Reservations advised that free wifi is only given to tickets ISSUED after March 5 (not flight date). Oh dear..... So if you issued your ticket AFTER March 5, the link online would look different.
Wow, that's pretty terrible. Tagging @CeeGee also.
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Old Mar 16, 19, 3:30 am
  #10  
 
Join Date: May 2004
Posts: 189
That sucks,It is not worth the effort and there is probably something hidden in the T and C that covers it, but what would happen if I insisted that when I bought my ticket it was stated that I could pre purchase wifi(at the old price).
I could argue that that was one of the reasons that I bought my ticket and that now they have changed it.The amount they would lose if they gave the allowance to all RL ticket holders is small but I can imagine a lot of flyers finding out 48 hrs before they fly, that they are not eligible would not be very happy.
As I said,for me,it is just not worth the effort to chase up but to others it might be.
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Old Mar 16, 19, 4:17 am
  #11  
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Originally Posted by CeeGee View Post
That sucks,It is not worth the effort and there is probably something hidden in the T and C that covers it, but what would happen if I insisted that when I bought my ticket it was stated that I could pre purchase wifi(at the old price).
I could argue that that was one of the reasons that I bought my ticket and that now they have changed it.The amount they would lose if they gave the allowance to all RL ticket holders is small but I can imagine a lot of flyers finding out 48 hrs before they fly, that they are not eligible would not be very happy.
As I said,for me,it is just not worth the effort to chase up but to others it might be.
Perhaps. If you are not a valuable customer though, they would just have you refer to Note 7:
  1. EVA Air has the legal right to make the final decision in the event of conflicting interpretations. EVA Air reserves the right to amend all relevant requirements or rules with regard to the inflight Wi-Fi service.
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Old May 5, 19, 9:05 pm
  #12  
 
Join Date: May 2019
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Also note that the free wifi advertised in their website is also limited by fare class.
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Old May 5, 19, 9:31 pm
  #13  
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Originally Posted by Rafael A Suarez View Post
Also note that the free wifi advertised in their website is also limited by fare class.
That's been made clear from the beginning. It's listed on the website by fare class.
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Old Aug 5, 19, 2:46 pm
  #14  
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The link is fairly easy to find for wifi, although the amount seems pretty paltry. Not going to be streaming any shows, certainly.
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Old Aug 6, 19, 3:13 pm
  #15  
 
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Originally Posted by Jaimito Cartero View Post
The link is fairly easy to find for wifi, although the amount seems pretty paltry. Not going to be streaming any shows, certainly.

There is no way any streaming is going on with the available bandwidth, data caps or not. I could not even load some websites under the old plan.
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