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Old Feb 6, 2019, 5:45 pm
  #1  
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Join Date: Mar 2015
Location: PDX
Programs: DL Gold
Posts: 282
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I had to cxl a ticket a couple days ago due to my middle name not being on it (did not want to take chance). Call Center would not change it and advised to cxl/rebook. Cancel was done a couple hours after booking so I should get full refund. When I went through the process on line it said it can take up to two months. That can't be right, can it? What has been others experience in how long it takes?
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Old Feb 6, 2019, 6:22 pm
  #2  
 
Join Date: Dec 2014
Location: NYC, SEA, TPE
Programs: BR Diamond, B6 Mosaic
Posts: 436
Originally Posted by Asquared1
I had to cxl a ticket a couple days ago due to my middle name not being on it (did not want to take chance). Call Center would not change it and advised to cxl/rebook. Cancel was done a couple hours after booking so I should get full refund. When I went through the process on line it said it can take up to two months. That can't be right, can it? What has been others experience in how long it takes?
I got it within a couple weeks.
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Old Feb 6, 2019, 7:38 pm
  #3  
 
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Took 6 days last time I had to refund.
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Old Feb 6, 2019, 7:53 pm
  #4  
 
Join Date: Oct 2009
Location: LAX, CGK
Programs: EVA Diamond, Hilton Gold, National Exec
Posts: 349
Amex took around 10 days for refund to be posted
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Old Feb 7, 2019, 6:00 am
  #5  
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Join Date: Mar 2015
Location: PDX
Programs: DL Gold
Posts: 282
Thanks, glad it doesn't sound like I have to float EVA a couple thousand for a few months.
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Old Feb 7, 2019, 6:34 am
  #6  
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Join Date: May 2001
Posts: 10,965
It is Chinese New Year in Taiwan and many businesses, including banks and most offices, are closed for the week. So, if anything goes through anything in Taiwan, there might be a little extra delay.
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Old Feb 22, 2019, 8:25 pm
  #7  
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Join Date: Mar 2015
Location: PDX
Programs: DL Gold
Posts: 282
For the record, 18 days.

Maybe Chinese New Year did cause some delay.
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Old Feb 27, 2019, 4:22 am
  #8  
 
Join Date: Oct 2017
Posts: 103
Mine only took 2 days.
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