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BR Flight Attendant Sexually Harassed by Gentleman with Disability

BR Flight Attendant Sexually Harassed by Gentleman with Disability

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Old Jan 22, 19, 7:17 am   -   Wikipost
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Summary of Events
  • Pax boarded last in a wheelchair on January 18th for BR15, LAX-TPE, and he was connecting onto BKK.
  • Because of his size, he requests to be seated in an empty row of 3. They happily move him.
  • 2hr30min into flight, the man requests that the flight attendant make arrangements for him to use the J class bathroom as he cannot fit in the Y one. The flight attendant inquires with the Chief Purser, who gives the ok.
  • 3 flight attendants along with the original FA (She is a deputy purser in charge of the Y cabin) assist him to the restroom so that he can use it. They inform him where the call button is, then shut the door for him.
  • One minute later, he rings the call button and the FA's open the door. There, he says that he cannot pull his underwear down; it's off in the front but on in the back. A flight attendant brings a blanket over to cover him as his genitals are now exposed. He whacks the FA's hand and tells her to take that away and help him pull his underwear down. She agrees, dons plastic gloves, and then pulls the back down for him before leaving the lav.
  • 15 minutes later, the man says that they can come in and help him now. Upon opening the door, they discover he is still sitting on the toilet with his pants at his ankles. He says, "I'm done. You can wipe my butt now". The flight attendant says she cannot do that, and he berates her, saying she agreed to do it previously and now he already went so he needs her to do it or he's just going to sit in the lav. The CP is called in from rest at this point and an all-call is made.
  • After further back and forth with the passenger and conversation between the crew, the CP makes the decision to wipe for him, even though it is made clear they do not do these things. The flight was expected to be extremely turbulent and the FA's decided they could not inconvenience other pax over this situation. CP cannot bear to have her junior crew do it, so she will do it herself while the DP holds the man up. She dons 3 layers of plastic gloves and proceeds to wipe. While wiping, the man moans "hmmmmm, deeper, deeper". After the first wipe, the man claims that he is not clean and demands she wipes again. She wipes a total of three (3) times!
  • After the 3rd wipe, they say they cannot wipe anymore. He then says "You better have wiped me clean".
  • The pax now demands the FA pull his pants up for him, which she does because she has already been traumatized at this point. He is helped back to his seat.
  • Pax goes #2 again later on in the flight, the same scenario plays out again.
Pax History with BR
  • He has flown roughly 20 flights with BR and did not start presenting problems until May 2018 when he allegedly developed health issues.
  • According to the FA's, multiple BIP reports have been made against him throughout this year.
  • In May 2018 on the same flight, he made the same demands but was struck down. Instead, he defecates into his pants in his seat. Pax complains, leading to a discipline hearing for the FA's as to why this happened in this first place. They are let off with warnings.
  • He urinated himself in another instance on a TPE-BKK flight.
  • He demanded a Thai crew member change and clean his diaper on a TPE-BKK flight but was struck down. Instead, he let the diaper overflow into the seat.
  • On the connecting TPE-BKK flight on the 19th, he spilled juice in his crotch area. When he flagged a flight attendant to get her to bring napkins, he also asked her to wipe. She gave him napkins to wipe and said he could do it himself, to which he replied "You can do better than me". The flight attendant wiped for him.
Reports in English

https://nypost.com/2019/01/21/flight...wipe-his-butt/ - New York Post
https://www.dailymail.co.uk/news/art...es-Taiwan.html - Daily Mail
http://focustaiwan.tw/news/asoc/201901210016.aspx - Focus Taiwan

EVA's Disability In-Flight Assistance Policy: https://www.evaair.com/en-global/man...ing-the-flight

FA/Union News Conference (in Chinese Mandarin): https://www.youtube.com/watch?v=-pt-gYpN1D8

BR Statements

1/21 Post FA News Conference Statement from EVA Air (in Chinese): https://www.evaair.com/zh-tw/about-e...r-publish.html (English summary: https://www.flyertalk.com/forum/30681664-post60.html)
1/20 Initial statement: https://www.flyertalk.com/forum/30677669-post11.html

Other Taiwanese Media Reports (in Chinese)

1/21 https://udn.com/news/story/7315/3605843 - includes clarification from BR management post FA union news conference
1/20 https://udn.com/news/story/7315/3604203 - one of the first reports
1/20 https://tw.appledaily.com/new/realtime/20190120/1504018 - another one of the earlier reports (video is not the actual event and this news paper is like the New York Post of Taiwan and Hong Kong)
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Old Jan 22, 19, 12:33 pm
  #106  
 
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Actually, now that I think more about it: Do you even need both hands to wipe your butts?

I find that butt-wiping, among many other activities, is not impaired at all by missing an arm. I'm going on a limb (pun originally not intended) as someone who has wiped his butt with a broken arm that his "excuse" is complete bs

If he had said it's due to his obesity then it might be possible, but for a broken arm? That's gotta be a lie, right?
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Last edited by pon18n; Jan 22, 19 at 12:47 pm
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Old Jan 22, 19, 1:01 pm
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Originally Posted by pon18n View Post
Actually, now that I think more about it: Do you even need both hands to wipe your butts?

I find that butt-wiping, among many other activities, is not impaired at all by missing an arm. I'm going on a limb (pun originally not intended) as someone who has wiped his butt with a broken arm that his "excuse" is complete bs

If he had said it's due to his obesity then it might be possible, but for a broken arm? That's gotta be a lie, right?
ive been in the J class bathroom, its still small and cramped but a little bigger than Y imo. I can see why it might be hard for him to turn around to wipe himself. but the story the FA gave was pretty bad how it all happen. they tried to cover him up and he wouldnt allow that... it feels like he wanted to be exposed... its all wrong imo... to me, its not like its his first time flying with EVA, he should have hired a caretaker with him... it does make me wonder if this had happen before but was just supressed by the company... it wasnt until the FA finally went public with it and its now big news.

Feel bad for the FA, i hope she gets her long break.
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Old Jan 22, 19, 1:11 pm
  #108  
 
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Originally Posted by pon18n View Post
Actually, now that I think more about it: Do you even need both hands to wipe your butts?

I find that butt-wiping, among many other activities, is not impaired at all by missing an arm. I'm going on a limb (pun originally not intended) as someone who has wiped his butt with a broken arm that his "excuse" is complete bs

If he had said it's due to his obesity then it might be possible, but for a broken arm? That's gotta be a lie, right?
I tend to give people benefit of the doubt, but in this case I think his intent is obvious. Why would he insist on keeping the door of the washroom open? He claims claustrophobic, but did he keep the doors open on every flight taken before then? And he refused to have his privates covered. And like you said, 2 hands are not needed to wipe.
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Old Jan 22, 19, 3:00 pm
  #109  
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Originally Posted by BuBu4 View Post
ive been in the J class bathroom, its still small and cramped but a little bigger than Y imo. I can see why it might be hard for him to turn around to wipe himself. but the story the FA gave was pretty bad how it all happen. they tried to cover him up and he wouldnt allow that... it feels like he wanted to be exposed... its all wrong imo... to me, its not like its his first time flying with EVA, he should have hired a caretaker with him... it does make me wonder if this had happen before but was just supressed by the company... it wasnt until the FA finally went public with it and its now big news.

Feel bad for the FA, i hope she gets her long break.
The J class one is big enough to fit a wheelchair and caretaker inside. It is not that small.

It has happened before; the flight attendants just refused and he instead just went in the seat. On other flights, he threatened to faint and what not if they did not assist. Disgusting.
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Old Jan 22, 19, 4:59 pm
  #110  
 
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Originally Posted by hayzel7773 View Post

Crew were scared of flying with him and would call in sick when they saw his name (he was CG so they could see).
Is this still true? I don't think crews can see the passengers list (even CDs) until the briefing a few hours prior to the flight. I know a lot of them will call in sick if they see CPs they don't like though!
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Old Jan 22, 19, 5:05 pm
  #111  
 
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More to the story

There is more info with this story: "Afterward, the flight attendant wrote in an Instagram post that she locked herself inside the bathroom, crying and vomiting, unable to wash away the stench of the manís ..... Evidently in the long reach to wipe, she got feces on her blouse. In the post, she called on EVA Air to better protect its employees, hire more male flight attendants, and prevent similar physically-challenged passengers from boarding unattended in the future.
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Old Jan 22, 19, 5:27 pm
  #112  
 
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Originally Posted by hayzel7773 View Post

The reason why cabin crew decided to wipe was because they could not leave him on the toilet for the remainder of the flight. Not only are their other J pax, the man was completely unsecured in what was predicted to be a very turbulent flight. Had he injured himself by falling off the toilet because of turbulence, BR would be sued and the crew involved would lose their licenses. The company’s response to the whole situation in general was poor and only reacted properly when the news started to churn the story out like crazy. The poor CP not only had to write the report, she had to face an inquiry into why the photos were leaked online instead of being asked if she was ok after such a disgusting incident.
Doesn't matter, if the pax refused to cooperate and come out of the restroom, you manage the process as disruptive passenger or a medical incident. Is it gonna smell? yes.... Is he gonna crap all over the plane? Possibly.... Is physical force required? Probably......Do you call for onboard medical assistance? Definitely......And do you need to divert the flight? Most likely.....

Here is another scenario...... You have crew not trained in caregiver and dealing with bodily fluid biohazards (other than just regular routine stuff like wiping dry the restroom, serving/clearing meal trays)....... Lets say the pax ended up with anal injury or the FA got sick from it, you end up with pax injury lawsuit and OHSA (Occupational Health & Safety)/Workers Comp legal issues.

I get the crew's well intentions and commend their considerate regards to the man's safety. But to break established disability protocols that your company has published on their website (below) puts everyone into health/safety & legal jeopardy. Now the grey area for me is whether they translates the below protocol into their SOP.

"We are unable to provide the following assistance for passengers with disabilities:
Assistance with feeding of meals.
Medical services.
Assistance within the restroom or assistance at the seat with defecation and/or urination functions."

Ultimately I still find management at fault the most. But for me, having worked in public transportation, would also manage the onboard incident differently.

Last edited by global happy traveller; Jan 22, 19 at 5:36 pm
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Old Jan 22, 19, 5:32 pm
  #113  
 
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Originally Posted by smith80678 View Post
There is more info with this story: "Afterward, the flight attendant wrote in an Instagram post that she locked herself inside the bathroom, crying and vomiting, unable to wash away the stench of the manís ..... Evidently in the long reach to wipe, she got feces on her blouse. In the post, she called on EVA Air to better protect its employees, hire more male flight attendants, and prevent similar physically-challenged passengers from boarding unattended in the future.
The story seems to get more dramatic with every retelling...
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Old Jan 22, 19, 6:01 pm
  #114  
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Originally Posted by BlackHappy View Post
Is this still true? I don't think crews can see the passengers list (even CDs) until the briefing a few hours prior to the flight. I know a lot of them will call in sick if they see CPs they don't like though!
At the time, the FA's would pull a last minute sickout stunt to avoid the guy after they saw their FF listings. This was especially prevalent amongst the CP's, who could see the FF before the other crew. The man at the time seemed to enjoy targeting CP's for his tirades.
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Old Jan 22, 19, 6:28 pm
  #115  
 
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Originally Posted by hayzel7773 View Post
At the time, the FA's would pull a last minute sickout stunt to avoid the guy after they saw their FF listings. This was especially prevalent amongst the CP's, who could see the FF before the other crew. The man at the time seemed to enjoy targeting CP's for his tirades.
That's pretty amazing. What did that guy do?!

There's kind of a pseudo-blacklist for CPs too--ones that other FAs will call in sick when staffed with them. Last month, there was a TPE-SFO flight where they only flew with 9 FAs of which 7 of them were CPs! They couldn't find anyone on standby willing to fly with L1.
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Old Jan 22, 19, 7:18 pm
  #116  
 
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Originally Posted by smith80678 View Post
There is more info with this story: "Afterward, the flight attendant wrote in an Instagram post that she locked herself inside the bathroom, crying and vomiting, unable to wash away the stench of the man’s ..... Evidently in the long reach to wipe, she got feces on her blouse. In the post, she called on EVA Air to better protect its employees, hire more male flight attendants, and prevent similar physically-challenged passengers from boarding unattended in the future.
Sorry I think we should take words from each side carefully. There are conflict information and it seems like everyone is taking sides on the FA (who is the DP) on the press.

BR said the only time he flew that had an incident report was last May, previously nothing of note. Union claimed otherwise. I do wonder if the incidents did occur, but no one (CP) reported? Even the incident reported, he did not poo on the seat, rather he asked for another passenger's help. Is that also a lie or cover up?

The DP that's on the press is not the one who wiped, it's the CP who did it. I find her being extremely dramatic if she is not the one who performed the task, albeit I still don't know why they did it when they are not required to do so.

Also, she claimed that BR would not let her take time off (like what hayzel posted) when she called in on a weekend to request with no formal writings and/or doctor's note. How is the management going to approve or deny anything when you did not apply one with documentation? She did it after the press and BR approved it, but what she said is not all true.
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Old Jan 22, 19, 7:26 pm
  #117  
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Originally Posted by BlackHappy View Post
That's pretty amazing. What did that guy do?!

There's kind of a pseudo-blacklist for CPs too--ones that other FAs will call in sick when staffed with them. Last month, there was a TPE-SFO flight where they only flew with 9 FAs of which 7 of them were CPs! They couldn't find anyone on standby willing to fly with L1.
That's illegal. There are 10 emergency exits on a 777, they must have a minimum of 10. Do you mean there were 9FA's+1CP? The fact that they called in so many CP's is scary; any IRROPS would of sent the network into chaos because they would be short CPs.

The man in 2009 started off by demanding a CP give him 10 meals, one after another, after a crew member accidentally woke him up during meal service on TPE-HKG. After that, he berated the CP. She resigned right after the flight, citing psychological trauma. It made the news at the time and his excuse was he was helping to train her. Then, he demanded he be served a meal prior to takeoff a few months later so he could sleep on the TPE-HKG sector. They refused, and he demanded he be offloaded. He delayed the flight almost 40 minutes. Then, he also was notorious for checking in a ton of luggage that was overweight and he often refused to pay the sums. They waived it for him because he was a CG. The last straw was when he was caught breaking into the galley carts during boarding to get juice. He was escorted back to his seat, and the flight continued smoothly. Upon his arrival in HKG, he was blacklisted and he could not return to TPE the next day because of "safety concerns". It took BR 2 years to finally stop him from flying with them; by that time, he was already infamous in and out of the company.

Last edited by hayzel7773; Jan 22, 19 at 7:32 pm
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Old Jan 22, 19, 7:30 pm
  #118  
 
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Originally Posted by hayzel7773 View Post
That's illegal. There are 10 emergency exits on a 777, they must have a minimum of 10.
They were missing 6. They usually have either 15 or 16.
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Old Jan 22, 19, 7:34 pm
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Originally Posted by BlackHappy View Post


They were missing 6. They usually have either 15 or 16.
Oh ok. I would imagine they had 10 since the dispatcher would not allow a release with only 9 FA's unless a section of the plane was emptied and the door deactivated.

I have an idea of who the CP is, just based on how I see her treat her FA's.
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Old Jan 22, 19, 7:37 pm
  #120  
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Originally Posted by coolfish1103 View Post
Sorry I think we should take words from each side carefully. There are conflict information and it seems like everyone is taking sides on the FA (who is the DP) on the press.

BR said the only time he flew that had an incident report was last May, previously nothing of note. Union claimed otherwise. I do wonder if the incidents did occur, but no one (CP) reported? Even the incident reported, he did not poo on the seat, rather he asked for another passenger's help. Is that also a lie or cover up?

The DP that's on the press is not the one who wiped, it's the CP who did it. I find her being extremely dramatic if she is not the one who performed the task, albeit I still don't know why they did it when they are not required to do so.

Also, she claimed that BR would not let her take time off (like what hayzel posted) when she called in on a weekend to request with no formal writings and/or doctor's note. How is the management going to approve or deny anything when you did not apply one with documentation? She did it after the press and BR approved it, but what she said is not all true.
According to reports, he defecated twice on the flight in May 2018, once in his pants and once with the assistance of fellow passengers. BR refunded the pax money after a complaint was made by them. Following the complaint, BR initiated a disciplinary hearing, citing the hazardous and uncomfortable conditions fellow pax were subjected to. There, the crew were questioned as to why they allowed pax to help the gentleman instead of them doing it and they were all released with warnings.
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