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BR Flight Attendant Sexually Harassed by Gentleman with Disability

BR Flight Attendant Sexually Harassed by Gentleman with Disability

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Old Jan 22, 19, 7:17 am   -   Wikipost
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Last edit by: hayzel7773
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Summary of Events
  • Pax boarded last in a wheelchair on January 18th for BR15, LAX-TPE, and he was connecting onto BKK.
  • Because of his size, he requests to be seated in an empty row of 3. They happily move him.
  • 2hr30min into flight, the man requests that the flight attendant make arrangements for him to use the J class bathroom as he cannot fit in the Y one. The flight attendant inquires with the Chief Purser, who gives the ok.
  • 3 flight attendants along with the original FA (She is a deputy purser in charge of the Y cabin) assist him to the restroom so that he can use it. They inform him where the call button is, then shut the door for him.
  • One minute later, he rings the call button and the FA's open the door. There, he says that he cannot pull his underwear down; it's off in the front but on in the back. A flight attendant brings a blanket over to cover him as his genitals are now exposed. He whacks the FA's hand and tells her to take that away and help him pull his underwear down. She agrees, dons plastic gloves, and then pulls the back down for him before leaving the lav.
  • 15 minutes later, the man says that they can come in and help him now. Upon opening the door, they discover he is still sitting on the toilet with his pants at his ankles. He says, "I'm done. You can wipe my butt now". The flight attendant says she cannot do that, and he berates her, saying she agreed to do it previously and now he already went so he needs her to do it or he's just going to sit in the lav. The CP is called in from rest at this point and an all-call is made.
  • After further back and forth with the passenger and conversation between the crew, the CP makes the decision to wipe for him, even though it is made clear they do not do these things. The flight was expected to be extremely turbulent and the FA's decided they could not inconvenience other pax over this situation. CP cannot bear to have her junior crew do it, so she will do it herself while the DP holds the man up. She dons 3 layers of plastic gloves and proceeds to wipe. While wiping, the man moans "hmmmmm, deeper, deeper". After the first wipe, the man claims that he is not clean and demands she wipes again. She wipes a total of three (3) times!
  • After the 3rd wipe, they say they cannot wipe anymore. He then says "You better have wiped me clean".
  • The pax now demands the FA pull his pants up for him, which she does because she has already been traumatized at this point. He is helped back to his seat.
  • Pax goes #2 again later on in the flight, the same scenario plays out again.
Pax History with BR
  • He has flown roughly 20 flights with BR and did not start presenting problems until May 2018 when he allegedly developed health issues.
  • According to the FA's, multiple BIP reports have been made against him throughout this year.
  • In May 2018 on the same flight, he made the same demands but was struck down. Instead, he defecates into his pants in his seat. Pax complains, leading to a discipline hearing for the FA's as to why this happened in this first place. They are let off with warnings.
  • He urinated himself in another instance on a TPE-BKK flight.
  • He demanded a Thai crew member change and clean his diaper on a TPE-BKK flight but was struck down. Instead, he let the diaper overflow into the seat.
  • On the connecting TPE-BKK flight on the 19th, he spilled juice in his crotch area. When he flagged a flight attendant to get her to bring napkins, he also asked her to wipe. She gave him napkins to wipe and said he could do it himself, to which he replied "You can do better than me". The flight attendant wiped for him.
Reports in English

https://nypost.com/2019/01/21/flight...wipe-his-butt/ - New York Post
https://www.dailymail.co.uk/news/art...es-Taiwan.html - Daily Mail
http://focustaiwan.tw/news/asoc/201901210016.aspx - Focus Taiwan

EVA's Disability In-Flight Assistance Policy: https://www.evaair.com/en-global/man...ing-the-flight

FA/Union News Conference (in Chinese Mandarin): https://www.youtube.com/watch?v=-pt-gYpN1D8

BR Statements

1/21 Post FA News Conference Statement from EVA Air (in Chinese): https://www.evaair.com/zh-tw/about-e...r-publish.html (English summary: https://www.flyertalk.com/forum/30681664-post60.html)
1/20 Initial statement: https://www.flyertalk.com/forum/30677669-post11.html

Other Taiwanese Media Reports (in Chinese)

1/21 https://udn.com/news/story/7315/3605843 - includes clarification from BR management post FA union news conference
1/20 https://udn.com/news/story/7315/3604203 - one of the first reports
1/20 https://tw.appledaily.com/new/realtime/20190120/1504018 - another one of the earlier reports (video is not the actual event and this news paper is like the New York Post of Taiwan and Hong Kong)
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Old Jan 21, 19, 12:00 am
  #31  
 
Join Date: May 2001
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Union news conference with the affected FA is here:
- might need to back up on Youtube to see the beginning.

Passenger was the last to board so FA could not asses his condition before the door closed. Request started 2.5 hours after departure. FA was the Deputy Chief Purser. 3 FAs helped him to the Lav....rang bell after 1 minute to ask help to remove underwear (his front was pulled off but not the back)...

Got to run and will summarize later if no one else does it the next few hours.
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Old Jan 21, 19, 12:13 am
  #32  
 
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Originally Posted by jiaogulan View Post
Cringing for the lads/lasses in BKK this troll hires.
Those he'll have to pay directly. But he'll have no problem finding "help".
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Old Jan 21, 19, 1:06 am
  #33  
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Originally Posted by username View Post
Union news conference with the affected FA is here: https://www.youtube.com/watch?v=-pt-gYpN1D8 - might need to back up on Youtube to see the beginning.

Passenger was the last to board so FA could not asses his condition before the door closed. Request started 2.5 hours after departure. FA was the Deputy Chief Purser. 3 FAs helped him to the Lav....rang bell after 1 minute to ask help to remove underwear (his front was pulled off but not the back)...

Got to run and will summarize later if no one else does it the next few hours.
Summary of the events:
  • 2h30min in, pax says he needs to use the J lav to relieve himself
  • Arrangements made with J team to block off the lav for him
  • 3 FAs and DP assist Pax to J lav
  • Pax goes in, one minute later rings the call button, the front is off but the back isn't; they need to help him take off his underpants or he will just dump into his pants
  • Crew brings a blanket to block the view, he hits the FA on the hand and tells her to take it away and help him...she obliges
  • He sits down and spreads his legs, exposing his genitals to the FA
  • They close the door, which he objects to. He says he is having shortness of breath from claustrophobia and they need to keep it open; they refuse but keep the door unlocked
  • After 15 min., he says he is done. They open the door to find him still sitting on the can with his pants at his ankles. He says "I'm done. You can wipe my butt now". She initially objects, to which he berates her saying she promised him and now she needs to do what he promised or he will just sit in the toilet for the rest of the flight
  • CP makes the call that cannot happen (J cannot lose a lav to this guy and the flight calls for severe turbulence throughout the flight so they cannot just leave him there), she will be the one wiping his butt, the FA will hold him in the front. They give him a blanket to coverup, he throws it off.
  • CP wipes, where he says "hmmmmmm, deeper, deeper". After wiping, he says she didn't do it properly. CP wipes 3 TIMES!!! After that, he says "you better have wiped me clean"
  • FA pulls his pants up for him after he demands she do it and says he will faint in the lav if she does not
  • Pax escorted back to seat, he uses the can for #2 again later in the flight, different group of FAs do the same as above (CP wipes again).
Post-flight till Press Conference:
  • The affected FA is a high profile TFAU union member
  • Report made but no contact with any flight attendant until the news broke the story
  • BR refused to approve work injury leave for the flight attendant when she called on her own accord
  • The CP has been called in for questioning; questions mainly were "why is there so many pictures of the pax on the internet? Who allowed this to happen? Why did it make it online? Why is the pax history online?" FAs say it is clear BR is asking why this story made the news and gave them a bad name.
  • LAX team will be questioned as well; union says they will most likely be punished and hope that they will not be.
Pax History:
  • Last assignment that any FA can remember with this guy is May of 2018 LAX-TPE-BKK. On that flight, the FA objected to helping him in the bathroom. He returns to his seat and proceeds to take #2 in the seat. The whole cabin proceeds to smell like this for the rest of the flight. A pax reportedly complains to the company and the Y crew is called in for a disciplinary hearing. There, they are warned and questioned as to why they affected other pax and did not instead agree so that no one else's experience would be ruined. FAs let off with a warning.
  • He pissed himself on another flight after they did not help him in the bathroom. The aircraft had to be pulled off the line so the seat trio could be removed and replaced.
  • He asked a Thai crew member on another flight to help clean and change his diaper. They refused and he proceeded to overflow his diaper into the cabin. Another pax complains and they are called in and warned again.
  • On another flight, he threatened to faint and lay in the cabin to make their lives worst if they did not help him.
  • On the connecting TPE-BKK flight, he spills juice into his crotch area and then demands they wipe it for him. They gave him napkins to clean himself, but he wants them to clean it and says "you can do better".
Union demands:
  • Help FA pursue legal remedies against pax
  • Blacklist Pax
  • Allow time off for the FAs involved
  • Improve SOP for blacklisting pax (they already have one)
  • Improve WHCR handling so these kinds of people never make it onboard ever again; practice strict procedures with WHCR pax
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Last edited by hayzel7773; Jan 21, 19 at 1:17 am
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Old Jan 21, 19, 1:15 am
  #34  
 
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We should find out this terrible passenger's name

Anyone know this passenger's name? I will forward to my U.S crew and let them know be careful of this terrible passenger.
At least let them know what he did.. ~I dare him not done the same to the U.S. flight attendants!
Eva airline should try their best to protect the crew!! Also list him No-Fly forever !
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Old Jan 21, 19, 1:22 am
  #35  
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Originally Posted by Jennifer Hsinling Chiang View Post
Anyone know this passenger's name? I will forward to my U.S crew and let them know be careful of this terrible passenger.
At least let them know what he did.. ~I dare him not done the same to the U.S. flight attendants!
Eva airline should try their best to protect the crew!! Also list him No-Fly forever !
No and his name will never be leaked by anyone at BR because that is a violation of his privacy rights. His look is pretty unique so you should be able to easily identify him!
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Old Jan 21, 19, 1:26 am
  #36  
 
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Originally Posted by hayzel7773 View Post
No and his name will never be leaked by anyone at BR because that is a violation of his privacy rights. His look is pretty unique so you should be able to easily identify him!
Agreed—as disgusting as this guy is, we shouldn’t encourage doxing on FT.
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Old Jan 21, 19, 1:39 am
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Old Jan 21, 19, 1:40 am
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Old Jan 21, 19, 1:40 am
  #39  
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This guy/pax should be jailed for life or sent to an institution. I can't even believe it that BR tolerated this pax for so long even with the history before this. How is it posisble for BR to even discipline their own crew, they should be standing up for them after all the previous incidents. Isn't it clear that this pax/person is a crazy maniac that should be banned from flying - I would even put him as a security danger to flights.

I really hope clear hard actions will be taken to penalize this pax and should not be treated as a discrimination case.

Cheers!
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Old Jan 21, 19, 1:43 am
  #40  
 
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Originally Posted by Jennifer Hsinling Chiang View Post
Anyone know this passenger's name? I will forward to my U.S crew and let them know be careful of this terrible passenger.
At least let them know what he did.. ~I dare him not done the same to the U.S. flight attendants!
Eva airline should try their best to protect the crew!! Also list him No-Fly forever !
Originally Posted by BlackHappy View Post


Agreed—as disgusting as this guy is, we shouldn’t encourage doxing on FT.
Originally Posted by nldogbert View Post
This guy/pax should be jailed for life or sent to an institution. I can't even believe it that BR tolerated this pax for so long even with the history before this. How is it posisble for BR to even discipline their own crew, they should be standing up for them after all the previous incidents. Isn't it clear that this pax/person is a crazy maniac that should be banned from flying - I would even put him as a security danger to flights.

I really hope clear hard actions will be taken to penalize this pax and should not be treated as a discrimination case.

Cheers!
I can't believe they let him to continue to connect after an inflight insult.. where are the Leos
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Old Jan 21, 19, 1:47 am
  #41  
 
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Originally Posted by DragonSoul View Post
Those he'll have to pay directly. But he'll have no problem finding "help".
I chose the word "hire" for a reason.
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Old Jan 21, 19, 1:47 am
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Originally Posted by BlackHappy View Post


Agreed—as disgusting as this guy is, we shouldn’t encourage doxing on FT.
Yes I wouldn't think BR will leak.... apparently that terrible passenger don't mind expose his "private" to the crew
definately sexual harassment
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Old Jan 21, 19, 1:48 am
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Old Jan 21, 19, 1:51 am
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Originally Posted by BlackHappy View Post


Agreed—as disgusting as this guy is, we shouldn’t encourage doxing on FT.
I don't think BR or anyone will leak , just asking for the justice for the crew. That is definately a harrasement. I am suprise he could continue to connect to BKK .. He used his disabilities to mistreat the crew...
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Old Jan 21, 19, 1:59 am
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Originally Posted by Jennifer Hsinling Chiang View Post
I don't think BR or anyone will leak , just asking for the justice for the crew. That is definately a harrasement. I am suprise he could continue to connect to BKK .. He used his disabilities to mistreat the crew...
Jennifer Hsinling Chiang - First, welcome to FlyerTalk. I am sorry this horrible incident prompts your first post here. Hopefully in the future you can make contributions of a more pleasant nature. I am sure everyone here shares your disgust with this event. Banning this individual immediately from all future flights is the only solution. BR management must take strong action now that all these details and past incidents are known.
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