Star Alliance Upgrade Award on EVA
#76
Join Date: Feb 2017
Posts: 10
I have had many successes using a SAUA when there is no "I" class available. I don't use KVS or CS to check though. I just call EVA directly and ask them if they have Z-class upgradeable seats available on my flights of interest.
There have been times when I call and they ask if I'm using United miles to upgrade and if I replied yes, then they told me there were no I-class seats available. I continue to tell them I just want to know if there are Z-class seats available. When Z-class seats were available and I-class weren't, I would still be successful in upgrading using a SAUA.
My friends and I recently did this a few months ago. 3 of us all got upgraded on SFO-TPE and TPE-SFO when Z-class seats were available, but I-class weren't. Again, this is Z-class vs I-class per what EVA reps tell me when I call, not via any of the tools.
There have been times when I call and they ask if I'm using United miles to upgrade and if I replied yes, then they told me there were no I-class seats available. I continue to tell them I just want to know if there are Z-class seats available. When Z-class seats were available and I-class weren't, I would still be successful in upgrading using a SAUA.
My friends and I recently did this a few months ago. 3 of us all got upgraded on SFO-TPE and TPE-SFO when Z-class seats were available, but I-class weren't. Again, this is Z-class vs I-class per what EVA reps tell me when I call, not via any of the tools.
#77
Join Date: May 2017
Location: YEG, SFO, VCA, JR JY-13
Programs: hahaha
Posts: 921
DP for anyone interested, since I've been following this thread for a while and nothing really made sense, the last post relevant to me was in March and it was pretty annoying to filter out the misinformation. Btw, thanks to Gengar it was your confident post that made me pull the trigger and you were right all along.
Booked: Today, July 3
Travel: January 2019/February 2019
SAUA program: Aeroplan, 25k points per way
BR 9 to upgrade to BUSINESS in this itinerary: YEG - [YVR - TPE] - SGN
Z = 8, I = 0, but agent confirmed Z is what mattered. ExpertFlyer only shows I, you have to call in to get Z availability
Hold time at 13:00 UTC-5: 30 mins to North American reservations number for Z availability check
75 seconds between clicking buy button on evaair.com and upgrade confirmed on Aeroplan site (to be fair I was probably too quick that if the upgrade declined I'd be freaking out)
Original fare booking classes: YEG -> YVR in S, YVR -> TPE -> SGN in B, SGN -> TPE -> YVR in Q, YVR -> YEG in K. YEG segments on AC.
Booked: Today, July 3
Travel: January 2019/February 2019
SAUA program: Aeroplan, 25k points per way
BR 9 to upgrade to BUSINESS in this itinerary: YEG - [YVR - TPE] - SGN
Z = 8, I = 0, but agent confirmed Z is what mattered. ExpertFlyer only shows I, you have to call in to get Z availability
Hold time at 13:00 UTC-5: 30 mins to North American reservations number for Z availability check
75 seconds between clicking buy button on evaair.com and upgrade confirmed on Aeroplan site (to be fair I was probably too quick that if the upgrade declined I'd be freaking out)
Original fare booking classes: YEG -> YVR in S, YVR -> TPE -> SGN in B, SGN -> TPE -> YVR in Q, YVR -> YEG in K. YEG segments on AC.
#78
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,838
I have a B-fare flight on EVA which was upgraded to Z. If I change my ticket to fly with another airline, I guess I will drop back in economy (B) but will I get my miles back?
#81
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,296
Yes, I've had this issue before. I'm not quite sure how a higher rate bucket could be sold out before a lower one, but it happens. You can try calling into EVA ticketing but don't get your hopes up.
#84
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
DP for anyone interested, since I've been following this thread for a while and nothing really made sense, the last post relevant to me was in March and it was pretty annoying to filter out the misinformation. Btw, thanks to Gengar it was your confident post that made me pull the trigger and you were right all along.
#86
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,296
#87
Join Date: Jun 2009
Programs: Marriott Platinum, EVA Silver
Posts: 41
Yes. You can call any of EVA's reservation or ticketing lines, and ask for SAUA availability (or Z, same thing).
#88
#89
Join Date: May 2008
Location: Bay Area
Programs: UA 1k now; AA (no status); HY Diamond; SPG Platinum
Posts: 707
Z won’t get you upgraded. BR reservation will not be able to tell u I class.
Only I-class will SAUA clear. You can only verify this via UA website or expertflyer.
No no other work around.
#90
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393