Star Alliance Upgrade Award on EVA

Old Mar 18, 20, 12:53 am
  #316  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,590
Originally Posted by missurky View Post
Hello,
Thank you for your asked. so if the airticket is from Seattle to HKG (1 stop Taiwan an hour to change the flight to HKG). I need 60,000 miles to upgrade?
Or I just need 30,000 miles from SEA TO HKG? I won't stay at Taiwan. so it is depends on the trip or on the flight that I take?

Thanks again
As gengar correctly pointed out, upgrades are per segment but there is no need to upgrade both segments in the itinerary. Your flight will consist of two segments, SEA-TPE and TPE-HKG. You may choose to only upgrade SEA-TPE for 30k miles, or you may choose to only upgrade TPE-HKG for 15k miles, or you may choose to upgrade both for 45k miles (30k+15k). I would suggest the best value is to only upgrade the SEA-TPE segment.
skimthetrees is offline  
Old May 1, 20, 7:23 am
  #317  
 
Join Date: Jul 2018
Posts: 44
Did United's recent Mileageplus changes affect SAUA at all?
night718 is offline  
Old May 1, 20, 10:54 am
  #318  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 1,590
Originally Posted by night718 View Post
Did United's recent Mileageplus changes affect SAUA at all?
Until someone upgrades a specific route we will not know. United removed their award chart so they can charge whatever they want and change the price without notice. I doubt they have made changes to SAUA yet but we do not know yet. My guess would be they may not make changes right away to SAUA or if they do it will be a modest increase. These are not common awards so the impact to UA will be low which is what leads me to believe either there will be no change or a modest increase.
night718 likes this.
skimthetrees is offline  
Old May 7, 20, 10:48 pm
  #319  
 
Join Date: Nov 2014
Location: PDX
Programs: United
Posts: 6
Error Code 118

hello FT, long time "intermittent" reader here; haven't needed to fly for many years and thus have been out of the game somewhat. Anyways, needed to travel to Taiwan/TPE next year and purchased a ticket with EVA. Fare class B and I was able to upgrade my outbound successfully with my UA miles. However, the next day, I'm trying to upgrade the return trip, but is now getting an error code 118. Specifically, I get the following:

"We were unable to complete your request due to a technical problem. In the U.S. and Canada call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada, elsewhere use the local phone number. (Error code: 118)"

I tried again the next day, and still the same. I called United and they weren't of much help, essentially telling me that I should call EVA...

I have plenty of miles in my account, so that shouldn't be an issue. Availability is also plenty, with UA's award site showing 3 award seats available.

What does the experts here recommend I do? Keep trying? Some other ways to resolve this?
kuofrumdnj is offline  
Old May 8, 20, 7:48 am
  #320  
 
Join Date: Jul 2008
Location: LAS TPE HND LHR
Programs: BA Meltdown soft-landed Silver, OZ♦+ (BR/UA), B6 Mosaic, WoH♦, Mlife Noir, TR 7*
Posts: 5,361
Originally Posted by kuofrumdnj View Post
hello FT, long time "intermittent" reader here; haven't needed to fly for many years and thus have been out of the game somewhat. Anyways, needed to travel to Taiwan/TPE next year and purchased a ticket with EVA. Fare class B and I was able to upgrade my outbound successfully with my UA miles. However, the next day, I'm trying to upgrade the return trip, but is now getting an error code 118. Specifically, I get the following:

"We were unable to complete your request due to a technical problem. In the U.S. and Canada call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada, elsewhere use the local phone number. (Error code: 118)"

I tried again the next day, and still the same. I called United and they weren't of much help, essentially telling me that I should call EVA...

I have plenty of miles in my account, so that shouldn't be an issue. Availability is also plenty, with UA's award site showing 3 award seats available.

What does the experts here recommend I do? Keep trying? Some other ways to resolve this?
I'm unfamiliar with the specific error code, but be aware that award space is not upgrade space on BR. For SAUA, you need to check with BR for "Z" bucket availability. It isn't shown on the BR (or UA) website, so you need to call in. UA website will show BR straight awards, which is BR "I" bucket that has been made available to partners.
gengar is offline  
Old May 8, 20, 3:41 pm
  #321  
 
Join Date: Nov 2014
Location: PDX
Programs: United
Posts: 6
Originally Posted by gengar View Post
I'm unfamiliar with the specific error code, but be aware that award space is not upgrade space on BR. For SAUA, you need to check with BR for "Z" bucket availability. It isn't shown on the BR (or UA) website, so you need to call in. UA website will show BR straight awards, which is BR "I" bucket that has been made available to partners.

Thanks for the pointer! I've been using UA's award availability as a proxy, but after reading your post, I did call EVA to check. The lady said there's 5 in the Z space! So looks like also plenty available. Still not sure why the error still coming up. Just tried again, and same result.

Think I should ask this in the general SAUA thread?

Thanks again,
kuofrumdnj is offline  
Old May 8, 20, 8:26 pm
  #322  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: FLL/LAX/YYZ/TPE
Programs: CO Platinum 1K, United 1K, SPG LT Platinum, National Executive Elite, Platinum TSA Hater
Posts: 34,517
Originally Posted by kuofrumdnj View Post
Thanks for the pointer! I've been using UA's award availability as a proxy, but after reading your post, I did call EVA to check. The lady said there's 5 in the Z space! So looks like also plenty available. Still not sure why the error still coming up. Just tried again, and same result.

Think I should ask this in the general SAUA thread?

Thanks again,
What information are you putting in the online form - can you show a screenshot of each field where you are entering information? If you enter too much, it will sometimes error out.
bocastephen is offline  
Old May 9, 20, 8:48 am
  #323  
 
Join Date: Jan 2009
Location: Boston, MA
Programs: United 1K
Posts: 184
I've been having similar issues trying to book flights on the United website, and have even called into UA 1k to ask them to book, but they aren't able to ticket the itinerary even if it shows as available on the UA website. Frustrating!
silent129 is offline  
Old May 9, 20, 9:44 am
  #324  
 
Join Date: Apr 2019
Posts: 59
has anyone had issues with getting refunded the points for SAUA? I had a flight which got canceled due to covid, and got refunded the cash but don't see the points in my account.
Boringbarry is offline  
Old May 9, 20, 10:46 am
  #325  
 
Join Date: Nov 2014
Location: PDX
Programs: United
Posts: 6
Originally Posted by bocastephen View Post
What information are you putting in the online form - can you show a screenshot of each field where you are entering information? If you enter too much, it will sometimes error out.
Thanks for this suggestion, you are a genius. IT WORKED!!!!! I will detail what I did below, perhaps this may help others.

To answer your initial question, I've been filling out everything, my wife & my name, our ticket number, frequent flier (i put in our UA's), EVA's confirmation #...etc. Essentially all that can be filled out, I filled them in.

After reading your comment, I went back to my browser and deleted everything that is Optional, essentially only leaving our names, departing & arriving airport, date, airline, and flight number. Usually, before I click submit, I would open United on another tab to sign in, as the website auto-logs me out after a few minutes. This time, I forgot to do that and after submitting, I actually was able to proceed to the next step where it shows that indeed there is upgrade availability! I was too excited at this point, as I've been trying for a few days without success, so I went ahead and click confirm, without remembering to log back in, and of course on the next screen, the website prompts me to log in. After doing so, it went back to the blank SAUA form. So no go yet! I was able to replicate this by "manually" signing out in another tab after initially signing in & completing the form. But in the end, even when I do sign back in before I click confirm, the page always take me back to the blank SAUA page.

What finally worked, for whatever reason, is entering my EVA FF information (I've been putting in my UA's before) while leaving everything else bare minimum. That worked immediately and I was able to confirm this on EVA's website and select our seats.

Thanks again for the huge help and inspiration!
kuofrumdnj is offline  
Old May 9, 20, 10:52 am
  #326  
 
Join Date: Nov 2014
Location: PDX
Programs: United
Posts: 6
Originally Posted by Boringbarry View Post
has anyone had issues with getting refunded the points for SAUA? I had a flight which got canceled due to covid, and got refunded the cash but don't see the points in my account.
for my current flight, I had to initially change the return date, and thus the outbound, which I was able to successfully upgrade previously, had to be cancelled. The points did not show up automatically in my United account even after waiting 4 days. After several calls to UA, was finally connected to a supervisor at MileagePlus who had to fill out a form or request that goes to "HQ" per her to put the points back manually in my account. She said it may take 5-7 business days to process, but I checked 2 days later, the points are back. It was a major PITA, but they did eventually come back.
Boringbarry likes this.
kuofrumdnj is offline  
Old May 10, 20, 8:42 pm
  #327  
 
Join Date: Apr 2019
Posts: 59
Originally Posted by kuofrumdnj View Post
for my current flight, I had to initially change the return date, and thus the outbound, which I was able to successfully upgrade previously, had to be cancelled. The points did not show up automatically in my United account even after waiting 4 days. After several calls to UA, was finally connected to a supervisor at MileagePlus who had to fill out a form or request that goes to "HQ" per her to put the points back manually in my account. She said it may take 5-7 business days to process, but I checked 2 days later, the points are back. It was a major PITA, but they did eventually come back.
thanks for sharing. Seems kinda strange to me that you'd have to bug UA about it rather than EVA taking care of it
Boringbarry is offline  
Old May 11, 20, 1:26 am
  #328  
 
Join Date: Jul 2008
Location: LAS TPE HND LHR
Programs: BA Meltdown soft-landed Silver, OZ♦+ (BR/UA), B6 Mosaic, WoH♦, Mlife Noir, TR 7*
Posts: 5,361
Originally Posted by Boringbarry View Post
thanks for sharing. Seems kinda strange to me that you'd have to bug UA about it rather than EVA taking care of it
They're UA miles, so you have to deal with UA. All that's happening is UA is applying a SAUA to a BR ticket; it's not like the miles are being transferred over to BR or anything.
Boringbarry likes this.
gengar is offline  
Old May 11, 20, 12:15 pm
  #329  
 
Join Date: Apr 2018
Posts: 14
So glad!

Hi everyone,

I just wanted to say thank you everyone for your kind advise.

I stumble upon FT back in 2016 when I was doing research on how to upgrade my EVA flight using chase points I have accumulated.

At the time points and miles is so new to me (and still is) and English being my second language I would spend most of my free time reading up treads and answers trying to understand how the process works and thanks to you guys, I was able to upgraded my to ticket and had an amazing experience on my first premium cabin.

My husband and I are planing to go back to Thailand again and seeing a post about United is no longer upgrading their partners ticket (but I guess they still do) I got really nervous since thatís the only way I know how to upgrade using my chase points. I get back on FT trying to figure out how else to do it and so glad I found this thread again!

I just want you guys to know you guys are appreciated and I know there are a lot of newbies like me whom forever thankful for all the advises and answers :-)
Dave510 likes this.
Namna_Banana is offline  
Old May 13, 20, 11:20 am
  #330  
 
Join Date: Aug 2014
Location: YYZ
Programs: Marriott/SPG, BR, CX, Aeroplan
Posts: 513
Originally Posted by Namna_Banana View Post
Hi everyone,

I just wanted to say thank you everyone for your kind advise.

I stumble upon FT back in 2016 when I was doing research on how to upgrade my EVA flight using chase points I have accumulated.

At the time points and miles is so new to me (and still is) and English being my second language I would spend most of my free time reading up treads and answers trying to understand how the process works and thanks to you guys, I was able to upgraded my to ticket and had an amazing experience on my first premium cabin.

My husband and I are planing to go back to Thailand again and seeing a post about United is no longer upgrading their partners ticket (but I guess they still do) I got really nervous since thatís the only way I know how to upgrade using my chase points. I get back on FT trying to figure out how else to do it and so glad I found this thread again!

I just want you guys to know you guys are appreciated and I know there are a lot of newbies like me whom forever thankful for all the advises and answers :-)
Nice to see you again Namna, and glad to hear your trip went well.
Dave510 is offline  

Thread Tools
Search this Thread
Search Engine: