Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Eva Air | Infinity MileageLands
Reload this Page >

EVA Air E-Ticket Refund Two Months??!

Register
Community
Wiki Posts
Today's Posts
Search

EVA Air E-Ticket Refund Two Months??!

Thread Tools
 
Search this Thread
 
Old Feb 17, 2012, 11:22 pm
  #1  
Original Poster
 
Join Date: Aug 2002
Location: Mid-Levels, Hong Kong
Programs: AA EXP, CX MPC GLD, MR PLT, SPG PLT, National Exec.
Posts: 686
EVA Air E-Ticket Refund Two Months??!
I purchased a refundable ticket on EVA Air recently that I ended up needed to cancel EVA states a two month period is need to process this refund. Yet, according to the HK sales office if it was paper it could be done same day.

Seems odd. Not happy on my end.

Anyone have experience with this?
aa767flyer is offline  
Reply
Old Feb 18, 2012, 12:10 am
  #2  
 
Join Date: Aug 2001
Location: Beaverton OR
Programs: GE, AA PLT/2.6MM, BR Gld, Royal Carib. DM+, Celebrity Elite, NCL PLT, Princess Elite
Posts: 1,643
The last time that I requested a refund on an EVA issued ticket (not using my consolidator), it only took about 10 days until I saw the credit back on my credit card.
ak333 is offline  
Reply
Old Feb 18, 2012, 12:23 am
  #3  
FlyerTalk Evangelist
 
Join Date: May 2001
Posts: 10,967
Originally Posted by aa767flyer
I purchased a refundable ticket on EVA Air recently that I ended up needed to cancel EVA states a two month period is need to process this refund. Yet, according to the HK sales office if it was paper it could be done same day.

Seems odd. Not happy on my end.

Anyone have experience with this?
Paper ticket?
username is offline  
Reply
Old Feb 18, 2012, 3:54 am
  #4  
Original Poster
 
Join Date: Aug 2002
Location: Mid-Levels, Hong Kong
Programs: AA EXP, CX MPC GLD, MR PLT, SPG PLT, National Exec.
Posts: 686
Yeah apparently they still have paper tickets go figure! And faster to refund.
aa767flyer is offline  
Reply
Old Feb 19, 2012, 10:12 pm
  #5  
 
Join Date: Jan 2009
Location: San Francisco
Programs: UA 1K/AS 100K …Bonvoy Titanium..Hertz Presidents Club
Posts: 1,116
Last month, I requested an e- ticket refund on a SFO - TPE flight. I had purchased the ticket through the EVA website. I did not have a ticket number, so I called the EVA call center and they provided me the number.

I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.
minhaoxue is offline  
Reply
Old Feb 19, 2012, 10:38 pm
  #6  
FlyerTalk Evangelist
 
Join Date: May 2001
Posts: 10,967
Originally Posted by aa767flyer
Yeah apparently they still have paper tickets go figure! And faster to refund.
I think IATA went 100% E-tickets in 2008. Back then, EVA had certain exceptions where paper ticket had to be issued. Not sure if these exceptions still exist. They are very rare.
username is offline  
Reply
Old Feb 20, 2012, 12:23 am
  #7  
Original Poster
 
Join Date: Aug 2002
Location: Mid-Levels, Hong Kong
Programs: AA EXP, CX MPC GLD, MR PLT, SPG PLT, National Exec.
Posts: 686
Originally Posted by minhaoxue
Last month, I requested an e- ticket refund on a SFO - TPE flight. I had purchased the ticket through the EVA website. I did not have a ticket number, so I called the EVA call center and they provided me the number.

I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.


Good to know. I sent in the request via the website on Saturday. So will see how long it takes and update.


Just a personal frustration as a consumer we pay and funds are deducted immediately but when a refund is requested a two month waiting period is a bit much to even suggest. Now that feels better to vent!
aa767flyer is offline  
Reply
Old Feb 20, 2012, 1:44 am
  #8  
 
Join Date: Feb 2005
Location: Hsinchu (Taiwan), Saigon, London
Programs: EVA (diamond), A3, BMI, VN
Posts: 2,960
Originally Posted by aa767flyer
Just a personal frustration as a consumer we pay and funds are deducted immediately but when a refund is requested a two month waiting period is a bit much to even suggest. Now that feels better to vent!
Bizarrely with EVA I've had situations where I've bought a ticket in their own office in VN and they've not even put it through on my CC for 3 or 4 weeks. Then of course I get a while to pay (financed by merchant fees which they don't pass on to me).

So I'm clawing it back on your behalf!
jimbo99 is offline  
Reply
Old Feb 20, 2012, 12:58 pm
  #9  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Originally Posted by username
I think IATA went 100% E-tickets in 2008. Back then, EVA had certain exceptions where paper ticket had to be issued. Not sure if these exceptions still exist. They are very rare.
Many airlines still allow paper tickets, for a fee, even if eticket is available. There are also some rare exceptions, mostly interline with obscure carriers, where paper tickets are required.

Don't know if this will make you feel better, BA refunded my fully refundable eticket business class fare after six months of multiple emails/calls.
TerryK is online now  
Reply
Old Feb 20, 2012, 8:30 pm
  #10  
 
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,898
They may have forgot.

I just called last week China Southern and they told me they FORGOT to process it. Money is refunded through paypal yesterday.
coolfish1103 is offline  
Reply
Old Feb 21, 2012, 12:01 am
  #11  
Original Poster
 
Join Date: Aug 2002
Location: Mid-Levels, Hong Kong
Programs: AA EXP, CX MPC GLD, MR PLT, SPG PLT, National Exec.
Posts: 686
Well I guess I cant complain too much my hometown airlines CX and KA can take a few weeks to process refunds.
aa767flyer is offline  
Reply
Old Sep 23, 2014, 7:32 pm
  #12  
 
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499
Still takes 2 months?
I recently bought a ticket on EVA website, cancelled it and applied for refund. The confirmation email says it will take 2 months for me to get refund to my credit card. Is it still true in year of 2014?
sfo3388 is offline  
Reply
Old Sep 24, 2014, 12:19 am
  #13  
 
Join Date: Oct 2009
Location: LAX, CGK
Programs: EVA Diamond, Hilton Gold, National Exec
Posts: 349
Originally Posted by sfo3388
I recently bought a ticket on EVA website, cancelled it and applied for refund. The confirmation email says it will take 2 months for me to get refund to my credit card. Is it still true in year of 2014?
A 24-hour cancellation ticket refund this year was posted in 7~10 days. You can follow the refund progress on EVA website.
asiadxer is offline  
Reply
Old Oct 1, 2014, 6:25 am
  #14  
 
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499
Originally Posted by asiadxer
A 24-hour cancellation ticket refund this year was posted in 7~10 days. You can follow the refund progress on EVA website.
Thanks! I see refund back to my credit card in 12 business days.
sfo3388 is offline  
Reply
Old Aug 6, 2015, 11:44 am
  #15  
 
Join Date: Feb 2006
Location: NYC
Programs: AA, Marriott, Hilton
Posts: 243
Data point: Booked ticket on EVA website in early July, canceled ticket in late July, refund to my AMEX took 8 days
hotstepper is offline  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.