How to return a Thalys ticket bought through DB?
 

Hi there!

I bought a Thalys "Librys" (exchangeable, refundable) ticket through Deutsche Bahn's web site because their system is more US-friendly. However, during Thalys' current "Red Day" sale, I can get my Comfort 1 (1st class) ticket from Brussels to Koeln for 29e instead of the 66e that I paid.

Since my initial ticket is refundable, I assume that I can just buy a Red Day sale ticket and then return the original one. However, the Thalys website says that tickets bought through a travel agency must be refunded through the same travel agency. Is DB Mobility considered a travel agency for these purposes? And what procedure would I use? This is a paper ticket, and I can't find any procedure on DB's website (at least not the English section) for how to return a refundable paper ticket for a refund.

Thanks in advance!

I think you have to call here:

DB Vertrieb GmbH
Fulfillment Center
Postfach 60 05 03
22205 Hamburg
Telefon:+49 /1805/101111

Maybe you need to fill out this form, too:

REfund PDF Form

And send it to the adress mentioned in the form. Depending on the ticket DB will deduct a refund/cancel fee.

Thanks! DB finally got back to me and said I'd have to send it to them at that same address. Interestingly, although I thought the same thing about the refund form, they didn't mention it in their email.

I did miss the Thalys "Red Day" promotion, but it looks like their last-minute deal is pretty comparable. On the other hand, the difference is 33 euros, so after postage and refund fee, it may be easier to stay with my existing reservation. Thanks, though!