Flight cancellation due to extraordinary circumstances and business secret
 

Hello,
I had a cancelled flight : W6-8052 MXP - VNO on 25 August 2019 21:00. The replacement flight was on the next day, more than 10 hours after.
At the airport a desk agent told us that the reason was technical reason on plane, so i should have a compensation.
Now i received an email from Wizzair that the cancellation is due to extraordinary circumstances and the cannot reveal it to me because of business secret.
How can i know the true reason of flight cancellation please?
Thanks in advance

Wizzair: :( :eek: :rolleyes: :td: :mad: RI-DI-CU-LOUS!

Feels like i am a poor man :). Any solution do you think?

Burden of proof is on the airline to demonstrate extraordinary circumstances rather than on the passenger to prove that it isn't.

If they won't pay take them to court

Don't think of this as anything other than an ordinary unacceptable answer from a carrier. What would you do if W6 had responded that it was declining to pay even though there was no extraordinary circumstance? Sue.

If you sue W6, the burden of proving an "extraordinary circumstance" under EC 261/2004 will fall to W6. Whether and how the "secret" is handled by the court is a matter of the court's rules.

That's what i was thinking about it. You're right. I will have to deal with it this way. Thank you!

But what if finally in court it turns out to be a valuable and trully extraordinary reason? :confused:

Don't worry, it won't be! If it were, they would have told you. There is no way that any court in the world would accept such a ludicrous excuse!

LOL. it is logical. Thanks

If that really does turn out to be the case, you will lose the case.

If it is a genuinely embarrassing or revealing "secret," the airline will settle with you rather than expose it in court proceedings.

Pavel, take a look at this website https://www.moneysavingexpert.com/travel/flight-delays/
It provides some very clear instructions how to make a claim and how to escalate it.

Also you can use the free resolver tool/website to make your claim. They don't charge you and they don't take a percentage, but it does help you with drafting the properly worded letters and will give you reminders follow up and appropriate responses. I have used it to make two claims, one of which was quite complex and after a few months of back and forth it finally paid off.
https://www.moneysavingexpert.com/tr.../#resolvertool