Go Back  FlyerTalk Forums > Destinations > Europe > Europe
Reload this Page >

e-Passport does not work at ZRH gates

e-Passport does not work at ZRH gates

Old Mar 10, 19, 6:06 am
  #1  
Original Poster
 
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 254
e-Passport does not work at ZRH gates

I hope this is the right forum - if not please move!

My UK e-Passport consistently does not work at the ZRH e-Passport gates (either inbound or outbound). I've tried now on about 10 journeys, and multiple gates each team. The manned gates read the passport perfectly, and the agent this time confirmed their own machine can read the chip and the passport is 100% working. Other UK passports consistently read perfectly. Until 2 months ago, the same passport worked on the inbound gates perfectly, and worked on the outbound gates exactly once before they stopped - before that attempt the outbound gates were not commissioned. Passport works fine in other e-Passport readers - just ZRH (which is annoying as I go through the gates one way or another twice a week).

Any ideas how I can resolve this?
abligh is offline  
Old Mar 11, 19, 3:30 pm
  #2  
Suspended
 
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,659
Did you read this New UK Passport Faulty non functioning chip
malmostoso likes this.
UAPremExecflyer is offline  
Old Mar 13, 19, 3:58 pm
  #3  
 
Join Date: Jun 2008
Posts: 951
And mine doesn't like the e-gates at London Stansted ... we all have our burdens!
Alsacienne is offline  
Old Mar 15, 19, 9:22 am
  #4  
Original Poster
 
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 254
Originally Posted by UAPremExecflyer View Post
Opposite situation. Works in the UK (came through LHR today). Doesn't work in ZRH e-gates.
abligh is offline  

Thread Tools
Search this Thread