Ongoing Issue: Broken Point Transfers from Citi TYP & AmEx MR to Etihad
#1
Original Poster
Join Date: Jul 2010
Programs: UA, AA, SPG, HH
Posts: 672
Ongoing Issue: Broken Point Transfers from Citi TYP & AmEx MR to Etihad
For the past week or so I have been trying to transfer points from my amex MR account to my EY account. Every time the points are deducted from my MR balance, nothing happens for 48 hours, and then the points are returned to my MR account.
Based on this thread (which is over a month old at this point) there are similar issues for Citi TYP: Problem transferring Citi Thankyou points to Etihad Guest
I can also say from personal experience that when I tried to do a transfer from my TYP balance I got this error message: “When we tried to complete your Points Transfer, we encountered a system error. Please try again or contact Customer Service for help.”
Ben from OMAAT also has a blog post discussing the issue and judging by the comments the issue appears to be widespread. The comments are informative but I think a FT thread is more conducive to ongoing conversation/updates.
This thread is for people to share their experiences - I am particularly interested to see some datapoints for when this MR issue first started occurring.
Also, if anyone has figured out a work-around or has a good customer service point-of-contact that can help escalate these issues and/or get the points to stick that would be much appreciated.
Based on this thread (which is over a month old at this point) there are similar issues for Citi TYP: Problem transferring Citi Thankyou points to Etihad Guest
I can also say from personal experience that when I tried to do a transfer from my TYP balance I got this error message: “When we tried to complete your Points Transfer, we encountered a system error. Please try again or contact Customer Service for help.”
Ben from OMAAT also has a blog post discussing the issue and judging by the comments the issue appears to be widespread. The comments are informative but I think a FT thread is more conducive to ongoing conversation/updates.
This thread is for people to share their experiences - I am particularly interested to see some datapoints for when this MR issue first started occurring.
Also, if anyone has figured out a work-around or has a good customer service point-of-contact that can help escalate these issues and/or get the points to stick that would be much appreciated.
#2
Original Poster
Join Date: Jul 2010
Programs: UA, AA, SPG, HH
Posts: 672
One more thing: I spoke with an EY agent in their Serbian call center and he acknowledged that they are aware of the issue and their IT department is looking into it...so that's good news but feel free to complain to EY, Amex, and Citi in order to increase the pressure to get this fixed asap
#5
Original Poster
Join Date: Jul 2010
Programs: UA, AA, SPG, HH
Posts: 672
#7
Join Date: Jul 2017
Location: CGK, BDO, MXP
Programs: QR Gold, WY Gold, TK Elite, EY Silver,
Posts: 463
The twist of irony, I got from EY 1st of April an email "BobFF68, transfer now to enjoy 20% extra miles. Limited time only!" Nice April fool
Knowing the "competence and quickness" of EY IT team in solving their issues i just hope nobody is in hurry for points transfer.
Knowing the "competence and quickness" of EY IT team in solving their issues i just hope nobody is in hurry for points transfer.
#9
Original Poster
Join Date: Jul 2010
Programs: UA, AA, SPG, HH
Posts: 672
#10
Join Date: Feb 2019
Posts: 268
It's apparently a problem at Etihad:
https://onemileatatime.com/etihad-transfer-problems/
I think ThePointsguy and/or Doctorofcredit sites also had a blurb on this.
https://onemileatatime.com/etihad-transfer-problems/
I think ThePointsguy and/or Doctorofcredit sites also had a blurb on this.
#12
Original Poster
Join Date: Jul 2010
Programs: UA, AA, SPG, HH
Posts: 672
It's apparently a problem at Etihad:
https://onemileatatime.com/etihad-transfer-problems/
I think ThePointsguy and/or Doctorofcredit sites also had a blurb on this.
https://onemileatatime.com/etihad-transfer-problems/
I think ThePointsguy and/or Doctorofcredit sites also had a blurb on this.
But i dont understand how kelix was able to get a transfer to go through...
#13
Join Date: Dec 2010
Posts: 27
#14
Original Poster
Join Date: Jul 2010
Programs: UA, AA, SPG, HH
Posts: 672
#15
Join Date: Apr 2014
Location: Miami
Posts: 138
I got a call from American Express Membership Rewards Inquiry Team yesterday. I spoke with two different reps, both of which were unaware of the ongoing issue before I told them to look at the website (where it says transfers are not available). They both told me that EY rejected the points and that they were awaiting a response from EY.