Etihad Customer Service
Mar 29, 2019, 11:35 am
#1
Original Poster
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), ITA Executive, WY Silver, Accor Gold, Marriott Gold
Posts: 291
Etihad Customer Service
My last flight on Etihad was on the 21st of January, MAA-AUH
With the prices increasing and services going the other way I have moved my custom elsewhere.
Lost platinum status as of this March and honestly dont give two flippers about it!
Add to this the incompetent team at Retroclaims who take weeks to respond to GuestPlatinum claims.
Anyone in the same boat as I?
With the prices increasing and services going the other way I have moved my custom elsewhere.
Lost platinum status as of this March and honestly dont give two flippers about it!
Add to this the incompetent team at Retroclaims who take weeks to respond to GuestPlatinum claims.
Anyone in the same boat as I?
Last edited by EYrevanchist; Apr 6, 2019 at 3:45 am
Mar 29, 2019, 11:47 am
#2
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 526
My last flight on Etihad was on the 21st of January, MAA-AUH
With the prices increasing and services increasing I have moved my custom elsewhere.
Lost platinum status as of this March and honestly dont give two flippers about it!
Add to this the incompetent team at Retroclaims who take weeks to respond to GuestPlatinum claims.
Anyone in the same boat as I?
With the prices increasing and services increasing I have moved my custom elsewhere.
Lost platinum status as of this March and honestly dont give two flippers about it!
Add to this the incompetent team at Retroclaims who take weeks to respond to GuestPlatinum claims.
Anyone in the same boat as I?
Lack of local lounges, worse food, worse on board service, paying for seats, less luggage. All small things but they all add up. And, when the prices are double, its time to move on. My last flights with EY will be next week. I have done well over 200 flights in 10 years. Time to move on for me. Sad state of affairs. They were once a great airline, but they have seriously gone down hill in the last few years. With the prices as they are, I can't imagine they will fill the flights from Manchester when other airlines are much cheaper.
Mar 30, 2019, 10:27 pm
#3
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,268
Final flight with EY (I hope for good!) is next week AUH-MCT in Y. As a Platinum I couldn't even book seats in advance without paying cash for them. Pathetic. Bye EY.
Mar 31, 2019, 1:26 am
#4
Join Date: Aug 2015
Posts: 540
Same here. Flying with the family tomorrow to LHR. As a Platinum paying for seat selection sticks in my craw. Apparently it's "your choice". Well my choice is to move my business to other airlines.
Mar 31, 2019, 1:37 am
#5
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 526
Yep, its poor. I just checked in online for my flight on Tuesday & couldn't change the assigned seat without paying. So, I am stuck in the middle row. Really poor for the prices they charge. If they want to be a budget airline and charge for these things then that's fine as a business model. But the prices are higher than any other carrier out of MAN these days, so I wouldn't call that budget prices, but its definitely budget service.
Mar 31, 2019, 10:10 pm
#6
Join Date: Jul 2006
Location: Abu Dhabi, UAE
Programs: EY Plat, Accor Plat
Posts: 426
Apr 1, 2019, 4:11 am
#7
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
The financial reports seem to suggest that their sales are doing OK (not great, only a slight dip, but not as bad as they thought).
Don't forget, a lion's share of EY's revenues come from Abu Dhabi government employee's business travel, which are inelastic to prices, but depend more on oil prices.
They probably won't miss us very much, so long as all the gov agencies continue to only fly their employees on EY.
Don't forget, a lion's share of EY's revenues come from Abu Dhabi government employee's business travel, which are inelastic to prices, but depend more on oil prices.
They probably won't miss us very much, so long as all the gov agencies continue to only fly their employees on EY.