Status now worthless for opups
Mar 20, 2019, 9:32 am
#1
Original Poster
Join Date: Jan 2005
Location: homeless
Programs: QF Plat, KL Plat, TK Gold, WY Gold, Bonvoy Tit
Posts: 581
Status now worthless for opups
Check-in today at CMB, flight overbooked in Y. Great - even though I quit EY in late 2017 my Platinum card is valid until 06/2019.
Provide the agent with my EY number and it's confirmed as Platinum. Ask her if there's any chance for an op-up and she calls over the supervisor.
"Sorry Sir, upgrades as of last year are not available based on Platinum or Gold status. They are now based on customer value, A, B, C etc." What's that? I ask him to check whether I fall under any of these categories. No.
How about paid upgrade? No, wrong fare class.
So much for that. Switch back to my Flying Blue number. Was a bit sentimental for a moment but things still seem to be getting worse.
Provide the agent with my EY number and it's confirmed as Platinum. Ask her if there's any chance for an op-up and she calls over the supervisor.
"Sorry Sir, upgrades as of last year are not available based on Platinum or Gold status. They are now based on customer value, A, B, C etc." What's that? I ask him to check whether I fall under any of these categories. No.
How about paid upgrade? No, wrong fare class.
So much for that. Switch back to my Flying Blue number. Was a bit sentimental for a moment but things still seem to be getting worse.
Mar 20, 2019, 10:16 am
#2
Join Date: Jun 2014
Programs: EY
Posts: 852
Check-in today at CMB, flight overbooked in Y. Great - even though I quit EY in late 2017 my Platinum card is valid until 06/2019.
Provide the agent with my EY number and it's confirmed as Platinum. Ask her if there's any chance for an op-up and she calls over the supervisor.
"Sorry Sir, upgrades as of last year are not available based on Platinum or Gold status. They are now based on customer value, A, B, C etc." What's that? I ask him to check whether I fall under any of these categories. No.
How about paid upgrade? No, wrong fare class.
So much for that. Switch back to my Flying Blue number. Was a bit sentimental for a moment but things still seem to be getting worse.
Provide the agent with my EY number and it's confirmed as Platinum. Ask her if there's any chance for an op-up and she calls over the supervisor.
"Sorry Sir, upgrades as of last year are not available based on Platinum or Gold status. They are now based on customer value, A, B, C etc." What's that? I ask him to check whether I fall under any of these categories. No.
How about paid upgrade? No, wrong fare class.
So much for that. Switch back to my Flying Blue number. Was a bit sentimental for a moment but things still seem to be getting worse.
Out of curiosity, what were the categories they mentioned?
Mar 20, 2019, 3:49 pm
#3
Original Poster
Join Date: Jan 2005
Location: homeless
Programs: QF Plat, KL Plat, TK Gold, WY Gold, Bonvoy Tit
Posts: 581
Literally "a, b & c". Or it might have been "1, 2, & 3". Nothing more sophisticated than that, though. He referred to it as something like "VIP status depending on customer value"
Mar 20, 2019, 4:10 pm
#4
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,016
https://www.learn.amadeus.com/Course...1389671325.htm
Mar 20, 2019, 9:18 pm
#5
Join Date: Jan 2013
Programs: ey gold tg gold accor gold
Posts: 376
Is that based on per calender year or per month , or another factor ( UAE residents as an example ) . It really is beggars belief how this boutique airline has gone from top 10 to below air a "....' as an example .
Mar 21, 2019, 2:22 am
#6
Original Poster
Join Date: Jan 2005
Location: homeless
Programs: QF Plat, KL Plat, TK Gold, WY Gold, Bonvoy Tit
Posts: 581
Current revenue numbers are a limiting metric in EY's position, where they are attempting to win back old Platinums who are no longer flying (e.g. double status mile offers).