Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Etihad Airways | Etihad Guest
Reload this Page >

Getting through to someone who can help at EY

Getting through to someone who can help at EY

Old Feb 4, 19, 2:41 am
  #1  
Original Poster
 
Join Date: Nov 2004
Location: UAE
Programs: SPG Gold, Marriott Silver, Continental OnePass, BA Executive Club, Tesco ;)
Posts: 467
Getting through to someone who can help at EY

Hi All,

EY's customer service is definitely getting worse. I'm Gold, and in the past when I've experienced issues I've at least been granted the courtesy of a response by someone at EY (even if the outcome is not really what I wanted). Sadly, even that seems to be beyond EY these days.

Long story short - I left my iPad in the AUH lounge before a flight in December. I realised this while I was on the plane, and was told by the purser that the lounge had been informed, and the item would be kept for me until I returned to AUH. I contacted EY a few weeks later to arrange to collect upon my return, only to be told that the item had gone unclaimed for 14 days and was therefore no longer retrievable. The galling part about this is that I was very clearly informed by the purser that AUH had been notified and that the item would be available for collection when I was back the following month.

I'm not out an iPad and am seeking an explanation and some recompense. Various e-mails to customer services and EY Guest have gone unanswered, nor has Twitter yielded a response.

Anyone got any any contact details for someone who may be able to actually help?

Thanks!
Vitriol01 is offline  
Old Feb 4, 19, 4:32 am
  #2  
 
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH - Diamond, EY Gold, MR Plat, SPG Plat
Posts: 474
Originally Posted by Vitriol01 View Post
Hi All,

EY's customer service is definitely getting worse. I'm Gold, and in the past when I've experienced issues I've at least been granted the courtesy of a response by someone at EY (even if the outcome is not really what I wanted). Sadly, even that seems to be beyond EY these days.

Long story short - I left my iPad in the AUH lounge before a flight in December. I realised this while I was on the plane, and was told by the purser that the lounge had been informed, and the item would be kept for me until I returned to AUH. I contacted EY a few weeks later to arrange to collect upon my return, only to be told that the item had gone unclaimed for 14 days and was therefore no longer retrievable. The galling part about this is that I was very clearly informed by the purser that AUH had been notified and that the item would be available for collection when I was back the following month.

I'm not out an iPad and am seeking an explanation and some recompense. Various e-mails to customer services and EY Guest have gone unanswered, nor has Twitter yielded a response.

Anyone got any any contact details for someone who may be able to actually help?

Thanks!
Normally posting something onto their public facebook page will get you a response
eddibabyyeah is offline  
Old Feb 4, 19, 11:32 am
  #3  
Original Poster
 
Join Date: Nov 2004
Location: UAE
Programs: SPG Gold, Marriott Silver, Continental OnePass, BA Executive Club, Tesco ;)
Posts: 467
Thanks. I'll give that a go.
Vitriol01 is offline  
Old Feb 7, 19, 5:42 am
  #4  
 
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,407
Contact the CEO.

Interested you think the customer service is getting worse when was it better?
amnicoll is offline  
Old Feb 7, 19, 6:52 am
  #5  
 
Join Date: Jun 2016
Posts: 558
Check ebay, maybe they will be flogging your iPad there. Probably one of Etihad money saving exercise, start flogging lost and found on ebay !
EYrevanchist likes this.
JamesKidd is offline  

Thread Tools
Search this Thread
Search Engine: