Missed flight due to bad weather. Etihad is considering it as no show
Nov 19, 2018, 11:26 pm
#16
Original Poster
Join Date: Nov 2018
Posts: 5
It is entirely practical. While New Jersey - JFK Is not the most intuitive route via public transport and it is not exactly the sort of journey one wants prior to a lengthy flight, it is certainly doable. There are, of course, public transit delays, but it would be rare for rail delays to be of the type OP encountered. Sometimes the greatest challenge is getting from a suburban or rural location to the nearest train station. One still needs a taxi or car service for that, although hopefully asking a friend or neighborhood to drive might be doable if the roads were passable at all.
All of this is largely irrelevant. While this was a fast-moving storm which was worse than predicted, when it became apparent that this was a more serious storm than when predicted, OP should simply have departed a good 3 hours earlier.
All of this is largely irrelevant. While this was a fast-moving storm which was worse than predicted, when it became apparent that this was a more serious storm than when predicted, OP should simply have departed a good 3 hours earlier.
Nov 19, 2018, 11:41 pm
#17
Original Poster
Join Date: Nov 2018
Posts: 5
Thanks everyone for providing feedback. There has been definitely learning from this episode.
I know it is probably not Airline's fault either but I feel that they should have been bit more accommodating here and allow me to re-book the flight without penalty. Every time I called them, they were rude and spoke in a way where they don't want to help. Also if people think that I should have been more proactive in informing them, I just came across another person who called Etihad 3 hours prior to flight time and requested to off board, was still not taken off board and considered as no show.
I know it is probably not Airline's fault either but I feel that they should have been bit more accommodating here and allow me to re-book the flight without penalty. Every time I called them, they were rude and spoke in a way where they don't want to help. Also if people think that I should have been more proactive in informing them, I just came across another person who called Etihad 3 hours prior to flight time and requested to off board, was still not taken off board and considered as no show.
Nov 19, 2018, 11:54 pm
#18
Original Poster
Join Date: Nov 2018
Posts: 5
There would have been no viable public transport option from New Jersey to JFK that afternoon. The impact of the storm was not considered serious until after most traffic came to a halt - and thus too late. Subways mostly ran but with delays, some cancellations, and severe overcrowding. It is hard to explain the severe impact to someone who wasn't here. Please google it.
The OP should persist and move up the food chain as EY front line employees have zero authority to help.
The OP should persist and move up the food chain as EY front line employees have zero authority to help.
Nov 27, 2018, 7:56 am
#20
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,188
I know it is not the case here, but does travel insurance reimburse more than the cash portion of an award ticket?
Nov 27, 2018, 8:20 am
#21
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Nov 27, 2018, 8:43 am
#22
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,410
This is usually practical but not on that day. Like you mentioned, that day the greatest challenge was to get to the train station, even it was just 1.5 miles from my place, I still needed to get there via roads and that day to cross that 1.5 miles, it took 4-5 hours for the people who i knew were stuck there.
Nov 27, 2018, 8:48 am
#23
Join Date: May 2014
Posts: 24
It wasn't a tornado. You had ample warning that bad weather was coming, yet you sat on your duff at home instead of going to the airport. It seems this flight was not that important to you or else you would have made sure you were there on time despite inclement weather.
Nov 27, 2018, 9:23 am
#24
Join Date: Mar 2012
Location: EWR
Programs: Marriott Platinum, HHonors Diamond, United Plat
Posts: 128
It wasn't a tornado. You had ample warning that bad weather was coming, yet you sat on your duff at home instead of going to the airport. It seems this flight was not that important to you or else you would have made sure you were there on time despite inclement weather.
Easy to diss the OP when you weren't there.
Nov 27, 2018, 11:11 am
#25
Suspended
Join Date: Nov 1999
Posts: 24,153
especially at an airport with limited flights by the carrier as the counters will be used by many carriers the same day, prolonging the presence at the couynters will delay the next carrier being able to checkin their passengers