EY22 (MAN-AUH) whole business cabin broken. Delayed.
Sep 28, 2018, 3:03 pm
#1
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Join Date: Mar 2008
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EY22 (MAN-AUH) whole business cabin broken. Delayed.
Waiting for EY22 To depart. Been delayed with no explanation why for 1.5 hours. They just called all J pax and explained the entire cabin is broken and asking they can either downgrade to economy or fly on tomorrow’s flight.
Unfortunately I will now miss my connection. I have never heard of an entire cabin being broken before. Seems very odd.
On another note.. how is EY with IRROPS? I will likely miss my flight to BKK unless they hold back the flight.
Unfortunately I will now miss my connection. I have never heard of an entire cabin being broken before. Seems very odd.
On another note.. how is EY with IRROPS? I will likely miss my flight to BKK unless they hold back the flight.
Sep 28, 2018, 3:48 pm
#4
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Uh oh....
Sep 28, 2018, 3:49 pm
#5
Join Date: Oct 2015
Location: Economy, mostly :(
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None of the ME3 are well-regarded for their IRROPS handling, though you'll definitely eventually get to your destination, MAN to BKK connection I could almost imagine being held as I'd imagine lots of connecting pax, though generally airlines don't hold back flights. I'd ask to be rerouted on EK or if suitable to you from another airport in the UK with appropriate positioning via train or another flight, e.g. LHR, if that is quicker.
Edit: Perhaps something related to the oxygen masks and them being able to deploy, and emergency lighting? Though this could also affect part of the Y cabin if their nearest exit is through the J cabin...
They didn't even offer to fly in the seats as-is, without recline or anything?
Sep 28, 2018, 4:08 pm
#6
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None of the ME3 are well-regarded for their IRROPS handling, though you'll definitely eventually get to your destination, MAN to BKK connection I could almost imagine being held as I'd imagine lots of connecting pax, though generally airlines don't hold back flights. I'd ask to be rerouted on EK or if suitable to you from another airport in the UK with appropriate positioning via train or another flight, e.g. LHR, if that is quicker.
Edit: Perhaps something related to the oxygen masks and them being able to deploy, and emergency lighting? Though this could also affect part of the Y cabin if their nearest exit is through the J cabin...
They didn't even offer to fly in the seats as-is, without recline or anything?
The only upside is i is I should be able to get 600euro compensation if I I miss my next flight under EU261 (will try with one email and they will probs say no then just send it to one of the EU261 recovery companies and let them have their cut)
Sep 28, 2018, 10:49 pm
#7
Join Date: Feb 2004
Location: USA
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Boarding now. Will ask for EK unless they offer J on the next EY flight (seems unlikely given there’s only 1 seat left) . Must be a safety issue as they were not offered to fly in the seats as-is.
The only upside is i is I should be able to get 600euro compensation if I I miss my next flight under EU261 (will try with one email and they will probs say no then just send it to one of the EU261 recovery companies and let them have their cut)
Sep 28, 2018, 11:58 pm
#8
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I was flying Y. In AUH now. They have flat out refused to offer an alternative with emirates. Have been put on EY402 13 hours later. Compensation due under EU261 denied and directed to send email (fat good that will do). Oh well wouldn’t expect more from most airlines to be fair.
Sep 29, 2018, 5:18 am
#9
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,588
I was flying Y. In AUH now. They have flat out refused to offer an alternative with emirates. Have been put on EY402 13 hours later. Compensation due under EU261 denied and directed to send email (fat good that will do). Oh well wouldn’t expect more from most airlines to be fair.
Sep 29, 2018, 9:56 am
#10
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Thanks for this. I will look up that thread for advice. I have used MCOL before and it was rather painless so would be happy to go down that channel.
Sep 29, 2018, 10:13 am
#11
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There is nothing to claim until you actually arrive (late) at your final ticketed destination. Don't get airport personnel involved in compensation issues. It only gums things up.
Make a claim for EUR 600 and, if you were downgraded, 75% of the base segment fare for MAN-AUH (although as I read your posts, you were booked in Y).
If you are not paid in some reasonable time period, just file an MCOL claim. It will require a Letter Before Action (form on the MCOL website), but is easy and quick. Unlikely to be contested once you initiate.
Don't resort to a bottom feeder claims agency. Will cost you 25-33% of the loot for something which should take you 10 minutes to complete.
Make a claim for EUR 600 and, if you were downgraded, 75% of the base segment fare for MAN-AUH (although as I read your posts, you were booked in Y).
If you are not paid in some reasonable time period, just file an MCOL claim. It will require a Letter Before Action (form on the MCOL website), but is easy and quick. Unlikely to be contested once you initiate.
Don't resort to a bottom feeder claims agency. Will cost you 25-33% of the loot for something which should take you 10 minutes to complete.
Sep 29, 2018, 10:32 am
#12
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Join Date: Mar 2008
Location: NCL and LBA
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There is nothing to claim until you actually arrive (late) at your final ticketed destination. Don't get airport personnel involved in compensation issues. It only gums things up.
Make a claim for EUR 600 and, if you were downgraded, 75% of the base segment fare for MAN-AUH (although as I read your posts, you were booked in Y).
If you are not paid in some reasonable time period, just file an MCOL claim. It will require a Letter Before Action (form on the MCOL website), but is easy and quick. Unlikely to be contested once you initiate.
Don't resort to a bottom feeder claims agency. Will cost you 25-33% of the loot for something which should take you 10 minutes to complete.
Make a claim for EUR 600 and, if you were downgraded, 75% of the base segment fare for MAN-AUH (although as I read your posts, you were booked in Y).
If you are not paid in some reasonable time period, just file an MCOL claim. It will require a Letter Before Action (form on the MCOL website), but is easy and quick. Unlikely to be contested once you initiate.
Don't resort to a bottom feeder claims agency. Will cost you 25-33% of the loot for something which should take you 10 minutes to complete.
Oct 8, 2018, 3:24 pm
#13
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Just sent an email asking for the 600euros. I also suggested that as an alternative I would accept a return upgrade Y-J on UK-Asia. Sent the email to etihad guest, etihad complaints form and to etihad facebook. Any others worth sending it to in order to get a quicker reply?
Oct 9, 2018, 4:32 am
#14
Join Date: Sep 2014
Location: UK
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many years ago (before the days of EU flight delay rules) I was my EVA flight was cancelled due to BA breaking the plane was put up overnight at Heathrow and transferred the next day to a Thai flight but downgraded
Was very surprised on checking in for return flight to be handed a brown envelope with compensation and an apology -
Was very surprised on checking in for return flight to be handed a brown envelope with compensation and an apology -
Oct 14, 2018, 9:37 am
#15
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Got an email 4 days later offering 600euros or 750euros etihad credit that expires in 12 months. I accepted the real cash and gave them the bank details they requested. Got a reply today saying I will have the money in 21-30 days.
Happy with the outcome but 21-30 days for a bank transfer.. really!!
Happy with the outcome but 21-30 days for a bank transfer.. really!!
