How long for points redeposit after cancelled award?
#1
Original Member
Original Poster
Join Date: May 1998
Location: New York City
Posts: 3,502
How long for points redeposit after cancelled award?
Hello all
Does anyone have any experience with how long it takes for Guest Miles to be redeposited after cancelling an EY award?
Thanks
Does anyone have any experience with how long it takes for Guest Miles to be redeposited after cancelling an EY award?
Thanks
#2
Join Date: Nov 2009
Location: Trenton, NJ (PHL, EWR)
Programs: A3 Gold, BA Bronze
Posts: 1,633
Bumping this, because I'm also wondering. I cancelled a ticket during the last week of December and am still waiting. I have other flights I want to book and do need the miles.
#3
Join Date: Nov 2004
Location: Phuket
Programs: SQ, EY, QR, BA, ITA, Hilton Diamond, IHG Plat, Amex Plat, Marriott
Posts: 5,258
IME this can be a real problem. You not only must call them to cancel but you MUST also tell them to refund the miles & cash element. If you do not you will not get anything back. This has happened twice to me now. A dumb process (naturally ) but there you have it. Once actioned by them it can take anything from a week or two to....whenever!
#6
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 526
As above. Mine were never refunded either. They originally said upto 14 days. I only got them back because I persisted. I dont think I would have got them without lots of phone calls and complaining.
#7
Join Date: Nov 2009
Location: Trenton, NJ (PHL, EWR)
Programs: A3 Gold, BA Bronze
Posts: 1,633
It's things like this which really prevent an airline like EY to poach a customer like myself who is fed up with his other options.
#8
Join Date: Nov 2004
Location: Phuket
Programs: SQ, EY, QR, BA, ITA, Hilton Diamond, IHG Plat, Amex Plat, Marriott
Posts: 5,258
IME this can be a real problem. You not only must call them to cancel but you MUST also tell them to refund the miles & cash element. If you do not you will not get anything back. This has happened twice to me now. A dumb process (naturally ) but there you have it. Once actioned by them it can take anything from a week or two to....whenever!
#10
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 963
Bump on this. I cancelled an award. They sent me an email confirmation with pdf files attached. 10% penalty on miles used. But taxes to be refunded back onto credit card used. Seems like itll take 2 months for it to occur?
Also, when they refund the miles, does the expiration gets renewed? or does it follow the old expiration date
Also, when they refund the miles, does the expiration gets renewed? or does it follow the old expiration date
#11
Join Date: Dec 2007
Programs: DL, Hilton, National
Posts: 839
I had a lengthy conversation about this with an agent last week. He knew the answers with confidence, so I think he knew what he was talking about. He said that if I canceled an award, he would process the money right away and it should be refunded within a day or two.
He then said that normally the miles would be redeposited within 15 days. But that he could send an email to the department and ask them to redeposit, but that it would be about 3-5 days rather than 15. He said there was no chance of a same day redeposit.
He then said that normally the miles would be redeposited within 15 days. But that he could send an email to the department and ask them to redeposit, but that it would be about 3-5 days rather than 15. He said there was no chance of a same day redeposit.
#12
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,451
I had a lengthy conversation about this with an agent last week. He knew the answers with confidence, so I think he knew what he was talking about. He said that if I canceled an award, he would process the money right away and it should be refunded within a day or two.
He then said that normally the miles would be redeposited within 15 days. But that he could send an email to the department and ask them to redeposit, but that it would be about 3-5 days rather than 15. He said there was no chance of a same day redeposit.
He then said that normally the miles would be redeposited within 15 days. But that he could send an email to the department and ask them to redeposit, but that it would be about 3-5 days rather than 15. He said there was no chance of a same day redeposit.
#13
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 963
Very frustrating. I'm at nearly 3 weeks since cancelling an award. The taxes were credited within a day or two, but the miles have still not been returned despite multiple calls. The latest agent sent an email to ask for the redeposit; that was yesterday, but given this track record I don't have much faith that it will work.
#14
Join Date: Oct 2015
Posts: 19
Cancelled an award and they are telling me one month. It took 2 weeks for my TY points to arrive at Etihad. I lost a sweet Brussels Bus. ticket at the old rate due to the 2 weeks and due to the hurricane I had to cancel and now losing great AA metal flights to Europe. All total 6 weeks without use of my points. I will never again use Etihad directly for anything, regardless of bonus.
#15
Join Date: Aug 2013
Posts: 1,691
Just a data point for others. I had to cancel an IST>AUH award due to visa situation between US and Turkey. Etihad redeposited the miles in under two weeks and fees were refunded in about three days. No interaction required of me at all other than the cancellation of the ticket of course. It would have been nice to have an instant refund but still not bad.