EY changed my flight by one day. What are my options?
#1
Original Poster
Join Date: May 2010
Location: BOU
Posts: 110
EY changed my flight by one day. What are my options?
I'm travelling from CDG to IKA in April 2018, and just received an email from Etihad telling me my flight has changed (ridiculous that it doesn't tell you what has actually changed - you have to study the revised itinerary to figure that one out).
I looks like my outbound flight has been moved +24 hours. Inbound flight is unaffected.
I tried to rebook the original ticket online and it looks like the AUH IKA segment is no longer operating on the date I booked which probably explains why they've moved it.
Anyway, the new itinerary is not suitable for me. What are my options?
As an additional factor, I booked the majority of the cost of the ticket using a denied boarding voucher I was given from being bumped off an EY flight last summer (that's another story - they should have given me cash under EU rules but flat out blocked me). I wonder if they will refund in cash including the value of the voucher? Voucher was 450 euros.
Thanks!
I looks like my outbound flight has been moved +24 hours. Inbound flight is unaffected.
I tried to rebook the original ticket online and it looks like the AUH IKA segment is no longer operating on the date I booked which probably explains why they've moved it.
Anyway, the new itinerary is not suitable for me. What are my options?
As an additional factor, I booked the majority of the cost of the ticket using a denied boarding voucher I was given from being bumped off an EY flight last summer (that's another story - they should have given me cash under EU rules but flat out blocked me). I wonder if they will refund in cash including the value of the voucher? Voucher was 450 euros.
Thanks!
#2
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
I do not know about France but here in the UK I would have taken them to court over the denied boarding
You should be entitled to a full refund and you should have been informed of your options
You should be entitled to a full refund and you should have been informed of your options