Any JFK CMN EY award data points?
#16
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
How wide open? I'd love to burn some Thank You points and transfer TP to EY to make the booking - but I read horror stories about it taking days if not weeks for TP to transfer to EY. I have enough AMEX points too to transfer to EY which is instant. But I want to close my Citi accounts, so this would be super ideal to transfer my TP to EY. Looking to make the trip in February - business class JFK > Casablanca and then the return. 2 seats both ways.
Worth the risk to wait out the TP > EY transfer?
Worth the risk to wait out the TP > EY transfer?
#17
Join Date: Oct 2014
Programs: IHG AMB/Spire, Hilton Diamond, SPG Gold
Posts: 204
I was short on time so could not HUCA but the agent I got said they had no seats available at all anytime after Dec 31st, that the 2019 seats didnt load. Through some tough communication she said to try back in 1-2 months, that maybe the calendar only sees 6 months of flights but she was not sure. I asked her for a random date in December and she said there was 1 business class award seat available, I asked if that was normal for just 1 not 2 and she did not really have much of an answer again just saying they are a partner airline and she doesn't know.
I am planning on calling every few days at night when I have downtime - like while cooking dinner just call, wait on hold, see if I get someone new, talk to them, etc. Maybe I'll collect more data. I want to travel in February so I have time and I am not too worried (yet).
#18
Join Date: Oct 2014
Programs: IHG AMB/Spire, Hilton Diamond, SPG Gold
Posts: 204
UPDATE: So I was able to book 2 business class seats for February last night. The first time I called I could tell the call center was likely in India. I know the blogs suggest calling the Manchester call center, but I did not feel like paying for the international call just to "feel things out". This time around I still called the toll free US 800 # but based on the accent of the phone operator, fairly sure it could have been the Manchester office. The big difference, once I requested the ticket, she immediately asked me for my Etihad Membership #, reconfirmed my name/birthday and then asked for my traveling partner's full name so she can start the reservation process. The first person I called a few nights ago just said "let me check" when I asked about availability but never asked me for my full name, my Etihad membership #, etc.
She was able to pull up 2 seats on the exact dates I wanted from the start. She did mention AMEX points do transfer ASAP (though they have to legally say it could take up to 48 hours) but she did say Citi bank usually takes at least 10 days from her experience. I asked about the availability of these seats and she was fairly frank - my outbound flight she said looked "wide open" but my return trip she said looked fairly tight. She said I cannot make suggestions on what to do with my points - when I asked for her experience, she said in the last ~2 weeks she has made 4-5 bookings on Royal Air Maroc and only 1 was executed with the exact times/dates, the other few bookings had to slightly alter dates, do a connection, etc.
Risk v reward, I just transferred my AMEX points on the spot, got the tix...Now I'll have to figure out how to blow those Citibank Thankyou points. The long transfer times and some more obscure partners make it a fairly tough program (but that is for another forum on here!)
She was able to pull up 2 seats on the exact dates I wanted from the start. She did mention AMEX points do transfer ASAP (though they have to legally say it could take up to 48 hours) but she did say Citi bank usually takes at least 10 days from her experience. I asked about the availability of these seats and she was fairly frank - my outbound flight she said looked "wide open" but my return trip she said looked fairly tight. She said I cannot make suggestions on what to do with my points - when I asked for her experience, she said in the last ~2 weeks she has made 4-5 bookings on Royal Air Maroc and only 1 was executed with the exact times/dates, the other few bookings had to slightly alter dates, do a connection, etc.
Risk v reward, I just transferred my AMEX points on the spot, got the tix...Now I'll have to figure out how to blow those Citibank Thankyou points. The long transfer times and some more obscure partners make it a fairly tough program (but that is for another forum on here!)
#19
Join Date: Nov 2012
Posts: 595
Eggzlot, you make it sound way more simple than other reports that I've read. I would love to book RAK-JFK route for next summer transferring Citi TUP...not exited about the 10+ day transfer time, which I'm sure cannot be reversed should there be no availability for my dates .
#20
Join Date: Oct 2014
Programs: IHG AMB/Spire, Hilton Diamond, SPG Gold
Posts: 204
Eggzlot, you make it sound way more simple than other reports that I've read. I would love to book RAK-JFK route for next summer transferring Citi TUP...not exited about the 10+ day transfer time, which I'm sure cannot be reversed should there be no availability for my dates .
but yeah, the first call was rough but I am telling you the 2nd call was a breeze. I've booked other odd trips before, Delta Skymiles flying China Southern on a route you had to piece together, AA/Air Tahiti Nui which not all agents know about, etc. So I have some experience with less than vanilla redemption options, and the 2nd call was easy.
#22
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
#24
Join Date: Apr 2011
Posts: 25
Following up on my previous post...
I called back 3 times trying to see if HUCA would work... wouldn't. Apparently the Etihad phone system is designed that in special handling cases you are routed to the exact same agent.
I tried calling when the agent said their shift would be over, and I was routed again to the Belgrade call center to another agent who didn't understand why there were issues with my ticket. Said she never had heard of a problem trying to issue a ticket on an "express" carrier. Talked to a supervisor and asked me to call again tomorrow.
I called today and was routed again to the same original agent who said she hadn't received a response from Royal Air Maroc, nor their internal team where they escalated it. Spoke with a supervisor again and came back and said it was decided they couldn't issue the ticket with Royal Air Maroc express on it.
Instead of waiting in CMN for 8 hours for a 6pm flight to RAK operated by AT directly, I elected to go to Agadir for a few days first....
Total ticket taxes/fees were $350 per ticket. I referenced ITA Matrix and YQ etc was correct to the penny.
Slightly off topic... Anyone have any tips for Agadir? Sofitel looks nice?
I called back 3 times trying to see if HUCA would work... wouldn't. Apparently the Etihad phone system is designed that in special handling cases you are routed to the exact same agent.
I tried calling when the agent said their shift would be over, and I was routed again to the Belgrade call center to another agent who didn't understand why there were issues with my ticket. Said she never had heard of a problem trying to issue a ticket on an "express" carrier. Talked to a supervisor and asked me to call again tomorrow.
I called today and was routed again to the same original agent who said she hadn't received a response from Royal Air Maroc, nor their internal team where they escalated it. Spoke with a supervisor again and came back and said it was decided they couldn't issue the ticket with Royal Air Maroc express on it.
Instead of waiting in CMN for 8 hours for a 6pm flight to RAK operated by AT directly, I elected to go to Agadir for a few days first....
Total ticket taxes/fees were $350 per ticket. I referenced ITA Matrix and YQ etc was correct to the penny.
Slightly off topic... Anyone have any tips for Agadir? Sofitel looks nice?