Very poor and disappointing Etihad Guest Customer care services
Sep 12, 2017, 5:22 am
#16
Join Date: Feb 2016
Programs: EK, BA, AF
Posts: 73
2) EY is on Sabre
3) flight editing had already op-up'd you, as this is the only possibility for a check-in agent to have a boarding card printed
Sep 12, 2017, 6:59 am
#17
Join Date: Jun 2015
Posts: 1,481
I've experienced a couple of times, that the staff at the check-in upgraded passengers after some discussions. If they had to ask someone, it was just a formality and without making a call.
Nepotism is strong in the VAE and at EY. That means, that the staff at the check-in must be able to upgrade the cousin of their uncle's neighbor at every time. It also means, that sometimes you find a check-in agent, who was forced by his fathers to work some weeks a year. A because his family is rich and powerful, his boss, his boss's boss and his boss's boss's boss let him do everything he wants to do at his work.
Nepotism is strong in the VAE and at EY. That means, that the staff at the check-in must be able to upgrade the cousin of their uncle's neighbor at every time. It also means, that sometimes you find a check-in agent, who was forced by his fathers to work some weeks a year. A because his family is rich and powerful, his boss, his boss's boss and his boss's boss's boss let him do everything he wants to do at his work.
Sep 12, 2017, 8:03 am
#18
Join Date: Feb 2016
Programs: EK, BA, AF
Posts: 73
I've experienced a couple of times, that the staff at the check-in upgraded passengers after some discussions. If they had to ask someone, it was just a formality and without making a call.
Nepotism is strong in the VAE and at EY. That means, that the staff at the check-in must be able to upgrade the cousin of their uncle's neighbor at every time. It also means, that sometimes you find a check-in agent, who was forced by his fathers to work some weeks a year. A because his family is rich and powerful, his boss, his boss's boss and his boss's boss's boss let him do everything he wants to do at his work.
Nepotism is strong in the VAE and at EY. That means, that the staff at the check-in must be able to upgrade the cousin of their uncle's neighbor at every time. It also means, that sometimes you find a check-in agent, who was forced by his fathers to work some weeks a year. A because his family is rich and powerful, his boss, his boss's boss and his boss's boss's boss let him do everything he wants to do at his work.
Sep 12, 2017, 9:26 am
#19
Join Date: Jun 2015
Posts: 1,481
Well, you obviously didn't fly often with EY yet. Or maybe you have just forgotten to add EY to your programs. Or maybe you think, that we talk about EK, when we talk about EY and we just write the code wrong.
Until June this year I've had at least one RT flight with at least 4 legs every month for a couple of years, sometimes two or three RT a month. You can learn a lot about an airline that way. But, of course, who cares about reality these days.
Until June this year I've had at least one RT flight with at least 4 legs every month for a couple of years, sometimes two or three RT a month. You can learn a lot about an airline that way. But, of course, who cares about reality these days.
Sep 12, 2017, 11:45 am
#21
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
Well, you obviously didn't fly often with EY yet. Or maybe you have just forgotten to add EY to your programs. Or maybe you think, that we talk about EK, when we talk about EY and we just write the code wrong.
Until June this year I've had at least one RT flight with at least 4 legs every month for a couple of years, sometimes two or three RT a month. You can learn a lot about an airline that way. But, of course, who cares about reality these days.
Until June this year I've had at least one RT flight with at least 4 legs every month for a couple of years, sometimes two or three RT a month. You can learn a lot about an airline that way. But, of course, who cares about reality these days.
There is absolutely no reason why EY would have upgraded me before me asking, in fact the attendant had already printed a J boarding pass and when I asked him, he reprinted the F boarding pass. As you say thebe,
Sep 12, 2017, 10:33 pm
#22
Join Date: Feb 2016
Programs: EK, BA, AF
Posts: 73
Or maybe you don't know what you are talking about and I do...
Sep 13, 2017, 10:42 am
#26
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
Sep 16, 2017, 5:02 am
#27
Join Date: Mar 2013
Programs: Etihad Guest Platinum; Accor Platinum; Hilton Diamond
Posts: 1,356
You've not flown Etihad have you?
My seat was changed away from a window and I'm too tall for the other seats. In the F lounge I saw the helpdesk, showed my booking was for 10K and she looked at the system and assigned my ticket to 1A. This was four weeks ago
It is about enablement
My seat was changed away from a window and I'm too tall for the other seats. In the F lounge I saw the helpdesk, showed my booking was for 10K and she looked at the system and assigned my ticket to 1A. This was four weeks ago
It is about enablement
Sep 16, 2017, 10:38 pm
#28
Join Date: Feb 2016
Programs: EK, BA, AF
Posts: 73
You've not flown Etihad have you?
My seat was changed away from a window and I'm too tall for the other seats. In the F lounge I saw the helpdesk, showed my booking was for 10K and she looked at the system and assigned my ticket to 1A. This was four weeks ago
It is about enablement
My seat was changed away from a window and I'm too tall for the other seats. In the F lounge I saw the helpdesk, showed my booking was for 10K and she looked at the system and assigned my ticket to 1A. This was four weeks ago
It is about enablement
You guys just love pathos...
Sep 17, 2017, 1:52 am
#29
Join Date: Mar 2013
Programs: Etihad Guest Platinum; Accor Platinum; Hilton Diamond
Posts: 1,356
Again, you've not flown Etihad have you?
Sep 17, 2017, 4:19 am
#30
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
If you can prove your point with a reference or citation we are all ears...
